CARLOS VELASCO

Thank you so much for your review.

What ever we can do to make your service experience a pleasure is our goal. 

Have a wonderful day.

I am so very sorry for the inconvenience on your last service I will be looking into what happed and get back to you shortly. 

I am so very sorry for the high pressure sales person that spoke to you when you came in. Please except my apologies. I will be in contact with you to see what we can do to resolve the concern you had. 

Thank you again for the great conversation. I appreciate you as a customer. 

I am so very sorry about the issues with the transmission. We are always here to help. If you need anything please don't hesitate to ask. 

I am very sorry for the sequence of events that followed the first visit. We tried to help in any way possible with the cost of the repairs. I am very sorry for the outcome of the check engine light being on.

Thank you for returning the survey. We are happy to have you as a customer of Temecula Hyundai. 

 

Thank you for the feedback from your last service. We will definitely take this survey serious and see what we can do to fix this in the future. We appreciate you as a customer and will be more then happy to do whatever we can to keep you as a customer. I hope that we can resolve the issues that may have caused you dissatisfaction. Thank you again for being a loyal customer of Temecula Hyudai. I really do hope we can continue to see you for any future services needed. 

Thank you for the great review. We appreciate you coming in to see us. 

 

I am so sorry for not getting  back to you sooner. I have been out of the office for the last couple of days. I have had a conversation with the technician working on your vehicle and will for sure try and keep a eye on the tire pressure in the future. Please feel free to come by and i can adjust the pressure, or if it works better we can pick the vehicle up and set tire pressure. 

I am very sorry about the time it took to service your vehicle. We all know that the parts for this repair were on a national backorder and we advise all customers that we unfortunately need to keep vehicles for at lest a couple of week when the vehicle is dropped off. We are at the mercy of Hyundai's parts department and delivering parts to us as soon as possible. I again apologize for any inconvenience we may have caused due to the recall on your vehicle. 

Thank you so much for the great 5 star review. We appreciate your business. Hope to see you for any future needed service.

I am so very sorry for how you feel about the recall and now the fuel miles. I know we did everything that we could to resolve the issue at hand but when doing the math it looks like the vehicle will get about 305-316 miles to the tank. 

Thank you so much for the great review. We appreciate your business.  I did try and reach out to you in regards to the paint and was not able to leave a message. Hyundai has offered to participate 50 percent of cost to repaint the hood. Please let me know if you would like to proceed with the repairs on paint. 

I am so sorry to hear that you feel this way about your last experience. As far as a "loaner vehicle" unfortunately we do not have any loaner vehicles available. The only option for a car to drive would be a rental at a discounted rate. I know its not always easy when something happens to a vehicle unexpectedly and also not having the parts available did set us back 3 days. I am very sorry that this occurred on your last visit. 

Mrs. Boyce,   

I'm sorry that you feel that we tried to take advantage of you because you are a woman. That is not the case at all. We advised on repairing issues on your vehicle that were caused by rodents in which your son saw the evidence of debris and rodent droppings in your vehicle. We as a store took care of the repairs on your vehicle with no charges to you. Unfortunately your warranty would not cover a repair of this nature. I hope the vehicle is working as designed since the repairs that were made. Hope you have a great day. 

Thank you so very much for coming in to have your vehicle serviced with us. We appreciate your business.

 

Thank you for the survey return. Hope to see you again for any service needs you may have. 

Mr. Mccluney, 


I  see the score given way a 2 of 5 stars but don't see what may have happened on your visit that gave us such a low score. Please feel free to contact me at the phone number below and maybe I can see how we can improve and be able to earn a 5 out of 5 stars on your next visit. I will be in touch on Monday to maybe get some clarity.  Thank you for your business and hope to chat soon. 

I deeply apologize for the time it took for the service to be completed. I do see we performed a recall along with the service and it did add some time to the oil change.  It is no excuse at all for the time taken and you should have been notified that it was going to take longer to complete the service on your vehicle. I hope to see you again for any future service and I'm sure we can make your next experience a lot  better then this current one was. Please feel free to contact me if I can assist with anything now or in the future. 

Thank you for the great response on the survey. We appreciate that you visit us all the way from Hemet.

I'm glad that we took care of all your needs. Thanks for coming by to have us service your vehicle.