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DENNIS T ADKINS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

Reviews of DENNIS T ADKINS

SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Great service at huffines Hyundai.
I think the mistake about it. I've had great service at huffines Hyundai. Even when they service my 2019 and servicing my 2022. The issue that I have is with Hyundai the company themselves. Not the dealership. The dealership has been great to me. But the company Hyundai are making faulty cars. I should not be having this issue on a brand new car. It needs to be a nationwide recall for this issue. Cuz I'm quite sure I'm not the only one. But like I said before her finds Hyundai the dealership I have never had any problems with. Hands down that the best Hyundai dealership in Dallas area. And I've been to several of them.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2022
Service Type: Maintenance
0
Category: Service
I need to find a shade tree mechanic to fix my car.
I will not take my vehicle back to huffines Hyundai. I've yet to hear from anybody about fixing the traction control system in my car. I'm driving around the city with all the yellow lights on in the dashboard. And I've left them know several times about it. But guess what nothing has been done.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/11/2022 08:50 AM

Sergio, thank you for taking my call. Enterprise will have a vehicle for you on Tuesday 3/15/22 at 
5PM. Drop off with us and we will give you a ride to Enterprise. We will get your Tucson fixed, I am sorry it is taking so long. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
CK
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Cecilia K.
Plano, TX
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Poor pricing
See previous comments.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 03/08/2022 06:18 AM

I am extremely sorry you feel that we are not priced competitively. We do competitive comparison evaluations twice a year to ensure we are in line with the other options out there. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
LR
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La R.
Dallas, TX
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
9
Category: Service
La Sonia Lindsey
I would like to thank Craig Ellis for reaching out to me. He didn't try to dismiss me off of the phone and he had a solution that I was happy with before we ended the call. I like to thank him and his Senior mechanic (I apologize that I don't remember his name) for assisting me when I went to meet with Mr. Ellis. Thank you for the great customer service and restoring respect back in your company.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2022
Service Type: Maintenance
1
Category: Service
La Sonia Lindsey Dallas ( Not Pleased)
My Hyundai Tucson wasn't even two years old when I took it to the dealership for an oil change and the service representative Dennis came out to tell me that my vehicle needs a new battery and fuel injector need to be cleaned. I asked his how so when my vehicle is not even two years old yet and they put a new engine in that is not a year old. Now I feel as a service representative it's his job to look at my vehicle service history since I've only been bringing my vehicle to Huffines of Plano. I don't appreciate that he/they were trying to con hundreds of dollars out of me. When I left the dealership I went to AutoZone to have my battery checked and it read 98% good 12 voltage. But Dennis told me that it read low cell. So I would have been out of $207.00 if I had of listened to him that doesn't include the cost for the fuel injection maintenance. That has left me in a bad head space. I am not please at all with them.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022 12:04 PM

Thank you for talking with me today. We look forward to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Richardson, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customer Verified Customer
10
Category: Service
Maintenance service
Hope with my service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2021
Service Type: Maintenance
0
Category: Service
Bad service
Was horrible
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 11:37 AM

Im extremely sorry to see your previous visit didn't go as expected. I attempted to reach you. Please call me so we can better understand what went wrong and what we can do to make it right. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
ST
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Simone T.
Frisco, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Customer service
I had a negative experience during my last visit. Craig took the time to hear my concern and reach out and assure I am a valuable customer. He acknowledged the experience and committed to use the opportunity for growth and betterment of his team. It was a wonderful conversation and I truly can say because of his phone call I will be returning for services. Thank you Craig
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2022
Service Type: Repair
3
Category: Service
8,000 miles maintenance
Not a good experience at all. from scheduling a service to receiving the vehicle back after it. waited much more than what was promised. No communication and car was returned dirty. I left with not much idea of what was done.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/20/2022 08:59 AM

Thank you for taking my call. We look forward to serving you next visit and it will be much better.  

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Wylie, TX
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Service
Craig Ellis
Took care of me like no other dealership. In and out fast.

Thanks Craig!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/24/2021
Service Type: Maintenance
5
Category: Service
Overpromising
Brought my car into service no appointment. Awesome timing on getting me in and out. I asked before my car was taken if they’d wash it. I was told yes. They did not clean my car. It was actually dirtier after I got it. Set the expectation for your clients please.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 09/24/2021 12:31 PM

Roberto I apologize for our wash being down during your visit. We will make it up to you next visit. Thanks Craig

Employees worked with
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DENNIS T ADKINS
KD
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Karla D.
Garland, TX
2021 Hyundai Venue
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
please read comments
You guys try and it is appreciated but at one point I had to bring to funky mesquite because your online scheduling system was not working and when I called noone answered.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/18/2022 08:27 AM

Thank you for your feedback, I am sorry the visit did'nt go well. I would like to talk to you on resolving the issue. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
FA
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Frances A.
TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Just ok Not entirely
Told the staff member about the car bucking at stop and go. They found no problem but the problem persists.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 10:19 AM

I am extremely sorry to hear about an issue we failed to address when you were here for routine maintenance. I just left you a voice mail and I hope we can get together soon. I am sure we can get everything resolved for you. Please call me when you have some time. Thank you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Be careful at The "Christian" Huffines Dealership repair shop
Every time we go to the Huffines Dealership for repairs, every time, They always come up with something to get an extra hundred or so from us. The brake light that was working, magically stopped working. They give excuses about the extended warranty THAT THEY SOLD US! Ray Huffines and his family are supposedly these great Christian people. Maybe they should pass their values down to their service employees. It seems they try to scam us every time we are there. Went in for an oil change only and we end up leaving spending extra 200 on a break light that was working when we got there. Find another place to get your car fixed. Find a dealership that actually practices what they preach.
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Good customer service. Poor waiting room conditions and long wait time.
Good customer service. Poor waiting room conditions and long wait time.
MATTHEW L. from Huffines Hyundai Plano responded on 09/15/2021 07:05 AM

Good Morning,

Thank you for taking the time to discuss with me your service experience. We look forward to serving you in the future.

Kind Regards,

Matt Levandowski 
469-768-7007

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2006 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
8
Category: Service
Excellent Service
We have received excellent service on our Sonata from Huffines for 8 years.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Maintenance
7
Category: Service
Follow up service thwarted.
The scheduled work was completed. Additional work of a needed wheel alignment was offered at that time but my schedule would not allow. The next week I attempted to schedule it . I was told the soonest I could have the alignment done was in 2 months. Needless to say I was totally surprised and the scheduler had no explanation. I was able to get the service at a respected shop in 2 days.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 03:16 PM

Neil,

I am so sorry to hear about your experience. I am reaching out to you now to see how we can get this corrected. 

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good service
The price for the oil change was more expensive than the other local dealership. Did not give a reason why.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/26/2022 01:34 PM

We recently changed our oil change price for the first time in 8 years. Thank you for taking our call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Prosper, TX
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Quick service
I recently had an oil change. I was told it would be an hour and half. It ended up being under an hour and was offered $10 off. Overall a good experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/19/2022 02:46 PM

Thank you for your feedback. I left a voicemail please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Quick and Easy
Scheduling and service are quick and easy>
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Repair
9
Category: Service
Good service
Quick and easy service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/14/2022 02:15 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
AG
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Anthony G.
Plano, TX
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
8
Category: Service
Huffines customer care gets a 5 star rating
Everybody at Huffines Hyundai of Plano care about the importance of customer care. A rare thing to find in this era. All the work is done in a timely matter so you can be on your way taking care of the things that matter most to you. 5 stars to the team at Huffines
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 09:01 AM

Anthony, thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Irving, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Service
Excellent
Great service. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Repair
9
Category: Service
Good service and kind workers
Good service and kind workers.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/09/2021 07:37 AM

Thank you for your feedback, we are going to start a remodel Q1 2022. We look forward to seeing you next visit. I left a voicemail to visit with you.   Thanks Craig

Craig Ellis Service Manager 972-202-2168
DENNIS T A. from Huffines Hyundai Plano responded on 11/17/2021 08:23 AM

Thanks very much for allowing us to earn your business here at Huffines Hyundai Plano service.  We hope to continue to provide excellent service. We appeciate you choosing Huffines.  Dennis Adkins Jr

Employees worked with
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DENNIS T ADKINS
Verified Customer
Dallas, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Service
Excellent and responsive
Huffines has excellent customer service. Dennis in service is forthright, honest and professional. This is my second car from Huffines and I will continue to make this dealership my home. If there is ever a concern, the management handles the issue immediately. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2021
Service Type: Maintenance
10
Category: Service
Good
My experience was excellent once I got there! However, it took 3 weeks to get an appointment for an oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/03/2021 07:42 AM

 Thank you for your feedback. I am sorry for how long it took to get in. I left a voicemail to talk with you on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service
Overall, my experience was ok. Its a long story with a very simple repair. I needed both my sunvisors replaced under warranty and so I got in tough with the dealership and got my first advisor who was nice and responded quickly, he ordered my visors but never called back. Turns out he quit and my whole service went downhill. They had the visors on hold under my name but I had to wait 2 months for an appointment to be available. So I went around for 2 months with broken visors and when my appointment finally came I was given a new advisor who was FANTASTIC! He was very nice and understanding, but said that they didn't have the visors. Thankfully he double checked and he had my visors no hand. While my advisor was great, the time it took to install 2 visors was not. It took over an hour. I knew why it took so long becasue there were other cars in front of mine that had more pressing repairs, but my "repair" would take under 2 minutes. I didn't mind the wait, but I felt it should have been shorter. At least they washed my car and did the multi-point inspection, which i know adds time, but they said that I needed a new air filter and cabin filter even though I replaced them within the last 2 months. Long reveiw but I would recommend Hyundai Plano. Just be aware the person helping you could quit at anytime and leave you high and dry.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 02:29 PM

I would like to talk to you on your previous service visit.  I left a voicemail, please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
JG
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Joseph G.
Wylie, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Very friendly service. My car nice and clean ed when I got it back. Wait time was not bad. I give a 5 STAR ?
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/13/2021 12:01 PM

Thank you for your feedback! 

Employees worked with
DA
DENNIS T ADKINS
SS
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Suradet S.
Plano, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Diagnostics
I liked the way the service advisors worked together for a better experience for your customers. I would hope that the technicians work together like the advisors for a better customer experience. I did not get that impression on my first visit.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 07:43 AM

Thank you very much for taking the time to share your experience and having the patience and understanding. We truly appreciate your family's business and will continue to strive to put our customers experience above anything else. Thank you again and let me know if theres anything we can ever do for you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
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