DA

DENNIS T ADKINS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

BV
gravatar
Bridget V.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Verified Customer
The services processes are exceptional. They diagnosed the problem, provided a solution and cost, and were always willing to answer all questions. Dennis Adkins provided excellent customer service.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 04/04/2022 09:34 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with

SS
gravatar
Sergio S.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Great service at huffines Hyundai.
I think the mistake about it. I've had great service at huffines Hyundai. Even when they service my 2019 and servicing my 2022. The issue that I have is with Hyundai the company themselves. Not the dealership. The dealership has been great to me. But the company Hyundai are making faulty cars. I should not be having this issue on a brand new car. It needs to be a nationwide recall for this issue. Cuz I'm quite sure I'm not the only one. But like I said before her finds Hyundai the dealership I have never had any problems with. Hands down that the best Hyundai dealership in Dallas area. And I've been to several of them.
Employees worked with

Verified Customer
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Buy a Hyundai from Huffines and you will be very happy with both the auto and the service
I have purchased 2 Hyundai autos in the past 7 years and have been pleased with both and recommended purchasing autos to friends. One friend has purchased Hyundai autos and is very pleased with them.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/16/2022 05:19 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great job ??
Good job and great job on getting me in and out.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 03:23 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Everything went well
Good
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 03:21 PM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

CL
gravatar
Clarissca L.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
It's always a nice experience when going to the Hyundai in Plano. Staff are wonderful and helpful.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/07/2022 05:45 AM

Clarissa, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

ST
gravatar
Simone T.
Frisco, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Customer service
I had a negative experience during my last visit. Craig took the time to hear my concern and reach out and assure I am a valuable customer. He acknowledged the experience and committed to use the opportunity for growth and betterment of his team. It was a wonderful conversation and I truly can say because of his phone call I will be returning for services. Thank you Craig
Employees worked with

Verified Customer
Temple, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyndai has great service
Overall the experience was good, getting started I did have a service advisor act as though my white paint peeling off my 2017 Elentra was a mystery like a unicorn or something. I know there have been many cases of white paint peeling off of cars, crossovers etc. certain year models, and other manufacturers as well. Displacing blame and telling me to speak to the people who own the car wash where I wash my car was infuriating. But ultimately I spoke to Dennis at Hyndai Service , he handled everything perfectly.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/17/2022 03:36 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

SN
gravatar
Sarraju N.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service and support from Huffines Hyundai
NA
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/17/2022 04:54 AM

Sarraju, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Quick and Easy
Scheduling and service are quick and easy>
Employees worked with

PW
gravatar
Pamela W.
Wylie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Dennis in Service
He was so very attentive and helpful. Thank you.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/13/2022 02:08 PM

Pamela, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

CM
gravatar
Clifton M.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service!
The Huffines team take pride in providing excellent service to customers.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/12/2022 03:00 PM

Clifton, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/12/2022 03:03 PM

Clifton, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

LR
gravatar
La R.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
9
Category: Service
La Sonia Lindsey
I would like to thank Craig Ellis for reaching out to me. He didn't try to dismiss me off of the phone and he had a solution that I was happy with before we ended the call. I like to thank him and his Senior mechanic (I apologize that I don't remember his name) for assisting me when I went to meet with Mr. Ellis. Thank you for the great customer service and restoring respect back in your company.
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very Through Dealership
Great service department, quick turnaround and completed all requirements to my satisfaction
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022 02:09 PM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

GR
gravatar
Gregory R.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Recent visit to the Svc Dept
I recently brought my 2021 Sonata in for the free oil change. I was out of there sooner than expected, and everyone was courteous and professional.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022 07:58 AM

Gregory, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

CR
gravatar
Chandra R.
Garland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional
The personnel is great! From the service providers, to the mechanics, and the cashiers. Everyone is attentive to the customer. My service tech is Dennis Adkins and he’s awesome!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/29/2021 05:27 AM

Chandra, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

MK
gravatar
Min K.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
2022 hyundai Santa fe
Satisfied with everything.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021 05:47 AM

Min, thank you for taking the time to share your feedback. We look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service manager did right
Service manager stepped to the plate and took care of my concern/frustration. Job well done
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 11:25 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quality care
I love the service I get at Huffine’s of Plano. They take excellent care of my car.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/14/2021 06:24 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

CL
gravatar
Clarissca L.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I came in for am oil change and the service was great as always
I only take my car to the Hyundai in Plano on Coit given the service is always great.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/30/2021 03:15 PM

Clarissca, thank you for your feedback! We value your business and look forward to serving you again in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.