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SureCritic / Auto Repair / Midas of Groton / Danielle Acree
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Danielle Acree

Service Advisor
Midas of Groton
Overall Rating
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(6 reviews)
17

Reviews of Danielle Acree

Verified Customer
New London, CT
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customer Verified Customer
10
Great Customer Service
The Midas Groton location was the first shop I took my vehicle to that actually addressed the problems I had instead of just resetting my car's computer. This is now my go-to location for any car needs I have. Also, I forgot the name of the woman who was at the counter & answering phone calls but she has great customer service. I think it was Danielle but I'm terrible with names so I'm unsure. Thank you anyway!
Candi S. from Midas of Groton responded on 03/18/2022 09:21 AM

Thank you for your kind words and 5 star review. We are happy to help and thank you for making us your go-to garage! Thanks again Candi

Employees worked with
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Danielle Acree
Service Advisor
Verified Customer
Groton, CT
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
10
Amazing service
Thank you for the quick and friendly service
Candi S. from Midas of Groton responded on 03/05/2022 08:32 AM

Thank you so much for your kind words and 5 star review. We are happy to be of service and look forward to seeing you in the future.

Employees worked with
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Danielle Acree
Service Advisor
Verified Customer
New London, CT
Mazda Mazda6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customer Verified Customer
8
Excellent Service
Never had a bad experience bringing my car here, been doing so for years. Their pricing is fair, work excellent and service friendly. I only wish their online appointment scheduler worked. Best advice: Skip online and give them a call directly.
Candi S. from Midas of Groton responded on 02/19/2022 08:37 AM

Thank you so much for your kind words and 5 star review. We are happy to be of service.

Employees worked with
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Danielle Acree
Service Advisor
MC
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MARY C.
Groton, CT
Toyota FJ Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
10
It was as good as can be
Im very comfortable about taking my Toyota to midas ..they have always helped me no matter what l needed..answered all my questions.
Candi S. from Midas of Groton responded on 02/11/2022 06:11 AM

Hi Mary,
Were happy to be of service.Thank you for the kind words and 5 star rating.
Candi

Employees worked with
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Danielle Acree
Service Advisor
KG
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KEN G.
Ledyard, CT
Toyota Camry
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
verified customer Verified Customer
5
Management listened
Carlos listened to the dispute over work performed and not performed and we agreed on a settlement, which resolved the complaint. Thank you for your concern.
Employees worked with
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Danielle Acree
Service Advisor
PV
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Peter V.
Groton, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2024
0
Absolutely terrible and mismanaged
Midas serviced my car, within a week, all of the issues were back after over $1000 of repairs. Spoke to corporate who said I was overcharged, and it seems this is common at this location. I went into the store was spoken down to and told that everything was my fault, when it was obvious the work was not done correctly in the first place--offered no apology or solution, basically told to f' off. Pursuing legal action for the liability and claims of "doing work" when nothing was done--fraud.
Employees worked with
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Danielle Acree
Service Advisor
KG
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KEN G.
Ledyard, CT
Toyota Camry
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
verified customer Verified Customer
5
Management listened
Carlos listened to the dispute over work performed and not performed and we agreed on a settlement, which resolved the complaint. Thank you for your concern.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2022
0
Horrific!
I asked to have them look at my ABS clicking when stopping and fix it. They said I had a bad c.v. and axle On right front side. I had them replace this to solve problem. On returning my car the ABS was still clicking when I came to a stop. They had not fixed problem. I realized I got ripped off for something that did not need fixing. I would like a full refund for the cost ($701.92)of the work performed. Mail check to Kenneth Garstka 37 Highland Dr. Left are CT 06339, Invoice No. 210325 Groton CT Shop #32. 4710. Also, while waiting for my car another customer complained that they had new tires out on his car that he did not authorize. It appears that this shop is not being honest with its customers.
Candi S. from Midas of Groton responded on 03/10/2022 05:39 AM

Thanks for your feed back Ken. I left you a message please kindly give us a call back at 860-445-8129 so that I can see whats going on and resolve the issue and hopefully improve your customer experience at our location.
Thank You Candi

Candi S. from Midas of Groton responded on 03/23/2022 09:14 AM

Thanks Ken, We are glad we could  resolve your issue. Thanks Candi

Employees worked with
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Danielle Acree
Service Advisor
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