Verified Customer
Thank you for taking the time to share your experience with us and our deepest apologies on the uncharacteristic level of service you received. We greatly appreciate your candid feedback as it assists us in improving our customer service. Danny will be following up with you as we are committed to exceeding your expectations and would love to know more details.
Thank you for taking the time to speak with me today and for bringing this to my attention. We value and your time and your feedback is so vital in helping us with our processes. I hope we may regain your confidence in us. Please don't hesitate to contact me personally if I may ever be of assistance.
Sincerely,
Joe King
Joeking@Hyundaiofstaugustine.org
Verified Customer
Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. I appreciate you bringing this to our attention so we may correct this with our Scheduling services. We will be following up with you as we are committed to exceeding your expectations.
Verified Customer
Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the uncharacteristic level of service you received. After reviewing this we did come to the conclusion your tires were rotated- side to side by our technician and was miscommunicated to you. Once again, we are sorry for any inconvenience this has caused. We will be following up shortly with you to set up a refund. We are committed to keeping you safe.
Verified Customer
Thank you for taking the time to share your service experience with us. We will be following up with you to better understand what happened with your experience. We pride ourselves on exceeding our guests expectations and our apologies for missing the mark.
Verified Customer
My sincere apologies for the uncharacteristic level of service you experienced. I greatly appreciate you bringing this to my attention so it may be addressed. It was my pleasure to meet with you and I am sorry for not asking how your service experience was prior to our meeting. I would welcome the chance to win back your confidence in us and if I may ever be of further assistance to you, please don't hesitate to ask.
Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.
Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Verified Customer
Thank you for sharing your service experience with us. Again, our sincere apologies for the washer fluid not being topped off and the mileage inputted incorrectly. We have addressed your concerns with our staff to make sure this doesn't happen again. Danny will be reaching out to you.
It's official! 6 Times in a row!!!
Verified Customer
Thank you for taking the time to share your experience with us. Our sincere apologies for the level of uncharacteristic service you received. We will be following up with you and again appreciate you bringing this our attention.
Verified Customer
Thank you for taking the time to share your experience with us. My sincere apologies as it is never our intention to scare you of your vehicle's condition. Looking at the photographs we took and attached to your multipoint inspection sheet, we would recommend having another "trusted" mechanic look it over again. The pictures clearly show how unsafe it is... We have always been upfront and honest with you and we didn't even try to sell you anything but rather recommended you contact your insurance company because in our professional opinion your vehicle is not road worthy. Also curious why your mechanic would say you would need brakes soon when your vehicle has only 12,000 miles? Again, our apologies for sharing the bad news with you and it would be my pleasure to discuss this further with you, as we truly care for all of our guests and keeping everyone safe on the road.
It's official! 6 Times in a row!!!
Verified Customer
Thank you for bring this issue to our attention.
I do appologize for the issues that you had I will be having Danny your Advisor follow up with you.
Sincerely
Cheryl Buck
Verified Customer
Our sincere apologies for your shark fin falling off. Danny, your service consultant will be following up with on Monday to get this corrected. We are committed to keeping you safe while exceeding your expectations.
Thank you for speaking with Danny and allowing us to make this right. Once again our sincere apologies as we have no idea how this happened.
Verified Customer
Thank you for taking the time to share your service experience with us. Our apologies for your Tucson still having issues. Danny, your service consultant will be following up with you shortly.
Verified Customer
Thank you for filling out our survey.
Verified Customer
Thank you for sharing your service experience with us. Our apologies for the level service you experienced. Danny, your service advisor will be following up with you.
Verified Customer
Thank you for speaking with me and allowing us the opportunity to correct this for you. Once again, my apologies for any inconvenience this may have caused. Appreciate the feedback concerning the complimentary service wash and will convey this to our detail manager right away. Please don't hesitate to contact me if I may ever be of assistance.
Verified Customer
Thank you for sharing your service experience with us. Our sincere apologies on how long it took to complete your service. Danny will be contacting you to follow up.
Happy new year!!
Verified Customer
Verified Customer
Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this has caused. Danny, our service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.
Verified Customer
Thank you for taking the time to share your service experience with us and for bringing this to our attention. Danny will be following up with you shortly so we can get this addressed. We value you and our sincere apologies for the salesman being pushy and we will notify the sales managers. We are committed to keeping you safe while exceeding your expectations.
Thank you for taking the time to speak with Danny and explain what was going on. We are going to pass this information to their department managers as this is not acceptable to our guests. We value you and appreciate your longtime loyalty to our service department. Our service team is committed to keeping you safe while exceeding your expectations.
Verified Customer
Thank you for taking the time to share your service experience with us. I am sincerely sorry to hear you did not feel comfortable with us on your visit. Our number 1 priority has always been the safety of our guests and employees. Your feedback is greatly appreciated, as we have made some process changes and are still working on new ideas.
Your feedback is much appreciated and we are now requiring our service drive team to wear masks. We are currently not requiring our guests to wear masks as we feel this is their choice and we respect all of our guest's decisions.
We have staggered our employees shifts and if they are not feeling well they are required to stay home.
Currently, our lounge and guest areas are being disinfected every hour and provided an outside seating area as well. We have been researching contactless service write up options and No waiting guests allowed processes. Unfortunately, this is unacceptable to some of our guests we have polled.
We are disinfecting all of our guests vehicles before and after servicing and our shuttle van and service rentals too. Some of our guests are still asking for us to provide shuttle service as an alternative to using Uber or Lyft services.
We value your loyalty and again my apologies for us letting you down. I appreciate your candid feedback to help us continually improve our safety measures. I will be readdressing the importance of social distancing to our service team. If there is anything I may do to regain your confidence in us, please let me know. Danny, your service consultant will be following up with you shortly.
We have just received a new disinfectant product from MetoTech called Transform and is applied to the entire interior of vehicles that is proven to kill bacteria including Covid-19. This is applied by our technicians using a special sprayer and the process will take about 35 minutes to complete. This product is so safe that they use it on almost every tomato grown in the USA.
It would be my pleasure to offer this service to you at NO charge for the uncharacteristic level of service you received and the valuable feedback you have provided. Please let me know if this sounds good to you and when we may make the arrangements.
We are committed to exceeding your expectations and would love to prove it.
Verified Customer
Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time it took us to service your Santa Fe. We value all of guest's time and your feedback will be addressed. Danny, your consultant will be following up with you shortly. We are committed to exceeding your expectations.
Happy holidays from our family to yours.
