DANNY PEREZ TORRES

 Our sincere apologies for your shark fin falling off. Danny, your service consultant will be following up with on Monday to get this corrected. We are committed to keeping you safe while exceeding your expectations.

 Thank you for speaking with Danny and allowing us to make this right. Once again our sincere apologies as we have no idea how this happened.

 Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the uncharacteristic level of service you received.  After reviewing this we did come to the conclusion your tires were rotated- side to side by our technician and was miscommunicated to you. Once again, we are sorry for any inconvenience this has caused. We will be following up shortly with you to set up a refund. We are committed to keeping you safe.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time it took us to service your Santa Fe. We value all of guest's time and your feedback will be addressed. Danny, your consultant will be following up with you shortly. We are committed to exceeding your expectations.

 Happy holidays from our family to yours.

 We appreciate you sharing your service experience with us and your kind words. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us. Our apologies for any inconvenience this may have caused. Slow tire leaks are very difficult to find at times and again, we are sorry that the valve stem did not correct the problem. Danny, your service consultant will be following up with you. We are committed to exceeding your expectations.

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 We appreciate you taking the time to share your service experience with us. Our apologies for being short staffed due to unforeseen illnesses. We have added personnel to help in speeding our processes. Danny will be following up with you shortly.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the extra amount of time needed to complete your services. Danny, your service consultant will be following up with you.

 Thank you for sharing your service experience with us and the 5 star rating.
 Happy Thanksgiving from all of us at Hyundai of St Augustine.

 Thank you for taking the time to share your service experience with us. Our apologies for your Tucson still having issues. Danny, your service consultant will be following up with you shortly.

 Thank you for taking the time to share your service experience with us. We will be following up with you to better understand what happened with your experience. We pride ourselves on exceeding our guests expectations and our apologies for missing the mark.

 My sincere apologies for the uncharacteristic level of service you experienced. I greatly appreciate you bringing this to my attention so it may be addressed. It was my pleasure to meet with you and I am sorry for not asking how your service experience was prior to our meeting. I would welcome the chance to win back your confidence in us and if I may ever be of further assistance to you, please don't hesitate to ask.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 Thank you for filling out our survey.

 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. Danny, your service consultant will be following up with you.

Thank you for the 5 stars on the survey.
I will let sales know about the $50.00 card for the 
test drive. 

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. Please let us know how we can improve to earn a 5 star rating on your next visit.

Thank you for sharing your service experience with us. Again, our sincere apologies for the washer fluid not being topped off and the mileage inputted incorrectly. We have addressed your concerns with our staff to make sure this doesn't happen again. Danny will be reaching out to you.

 Thank you for sharing your service experience with us. At 60,000 miles there are a few recommended services that will help keep your vehicle running like new.

Thank you for bringing this to our attention. Our deepest apologies for the uncharacteristic level of service you received. We are very proud of our  reputation on providing the best customer service and clearly we dropped the ball. We will be reaching out to you to see if we can't make this right and take the necessary steps to prevent this from happening again.

Thank you for sharing your service experience with us. Our apologies for the level service you experienced. Danny, your service advisor will be following up with you.