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SureCritic / Hyundai Dealer / Paramount Hyundai of Hickory / DAWSON BOLICK
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DAWSON BOLICK

Paramount Hyundai of Hickory
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(10 reviews)
86

Reviews of DAWSON BOLICK

Verified Customer
Morganton, NC
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance, all filters replaced, front brakes replaced, resurfacing rotaries..
Staff professionals listened to my needs to shape up my car. Communication is good. Professionals did good their jobs.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 04/02/2022 06:00 AM

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Employees worked with
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DAWSON BOLICK
KE
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Kimberly E.
Lincolnton, NC
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Problem fixed!
Experienced an extremely loud noise upon turning on the heater fan. Called and scheduled an appointment. Service techs were able to quickly assess problem and corrected it on the same visit. Extremely important as I work out of town and need my vehicle.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/16/2022 06:14 AM

Kimberly,
Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
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DAWSON BOLICK
EL
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Edward L.
Lincolnton, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
♥️ My Elantra!!
Thanks for always taking care of me and keeping me safe on the road. ?
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/11/2022 12:35 PM

Edward,

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 

Employees worked with
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DAWSON BOLICK
Verified Customer
Hickory, NC
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
High quality is consistent
The service staff is excellent in helping to define and isolate my automotive concern. For general periodic maintenance the waiting room is clean and comfortable. Free beverages and snacks are a welcome addition. The cashier is prompt and extremely courteous.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/01/2022 02:14 PM

Thank you for taking time to give such a great review of your experience at Paramount Hyundai Service Department. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
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DAWSON BOLICK
CP
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Clarence P.
Hickory, NC
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service review
my appointment time was great. The service tech was knowledgeable and friendly.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/02/2022 12:05 PM

Clarence,
Thank you for taking time to give your review of your service experience at Paramount Hyundai and your advisor Dawson. Your comments and opinions help us to improve and get better for your next visit. We strive to treat you as we would like to be treated. We all look forward to seeing you on your next visit.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with
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DAWSON BOLICK
Verified Customer
Granite Falls, NC
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional and Courteous Service Staff
Everyone I encountered in the Service Department was professional and courteous, from the lady with whom I worked in making the service appointment, to the service employees that worked on my vehicle.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/18/2022 04:11 AM

Thank you for taking time to respond to the survey on Sure Critic. We certainly strive to treat you as we would like to be treated at Paramount. We appreciate your comments and understand your frustration on the recall. If there is anything we can help with at the dealership, please don't hesitate to call. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
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DAWSON BOLICK
Verified Customer
Denver, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The people who work there
I have never had a problem and when I did they took care of it
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/06/2022 02:24 PM

Thank you so much for taking time to give Paramount Service the great rating on the Sure Critic web site. We strive to treat you as we would like to be treated. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
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DAWSON BOLICK
Verified Customer
Maiden, NC
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good service and friendly people
satisfaction guranteed
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/04/2022 01:54 PM

Thank you for giving Paramount Hyundai Service such a great review on the Sure Critic web site. We appreciate your comments and value your opinions. We strive to treat you as we would like to be treated. We look forward to seeing you on your next visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with
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DAWSON BOLICK
Verified Customer
Claremont, NC
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Prompt Courteous Timely Service
I am well pleased with the service that was performed on my Santa Fe along with courteous prompt reply on the approval from Hyundai to repaint my car from the White Paint peeling off.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2022
Service Type: Maintenance
5
Category: Service
Schedules maintenance
When I ask for all 3 wiper blades to be replaced please do all 4 unless you can show me it's not needed. An advisor should go to their Supervisor or Manager when they don't have an answer to a problem. The car has paint chipping and pealing due to factory defective paint. DO SOMETHING ABOUT IT.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/03/2022 12:16 PM

Michael,
I appreciate you taking time to complete the survey regarding your most recent visit with Paramount Hyundai. After talking with you today I feel sure we can come to a resolution of your concerns. We strive to treat you as we would like to be treated. 
If there is anything I can help you with in the future, please do not hesitate to contact me or the Service Manager, Shawn Howard.
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/03/2022 01:12 PM

Michael,
Thank you for taking time to respond to the Sure Critic survey regarding your most recent visit. We do appreciate your feedback and after talking with you today, hope to assist you further with your concerns. If you have any questions, please do not hesitate to contact me or Shawn Howard, the Hyundai Service Manager, directly.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 ext. 2256

Employees worked with
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DAWSON BOLICK
CH
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Carl H.
Maiden, NC
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good experience
took great care of us in a timely manner.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/27/2021 10:13 AM

Carl,
Thank you for taking time to give Paramount Hyundai Service such a GREAT review on Sure Critic web site. We appreciate you and your comments. We strive to treat you as we would like to be treated. We look forward to seeing you on your next visit.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with
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DAWSON BOLICK
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