DONNELL BROWN

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us.  At your convenience, please contact me at 301-441-1313 ext 2705

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext. 2705.

I look forward to speaking with you and working to re-gain your confidence in our ability to serve you.

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

 

Thank you for taking the time to compleate the survey. Your feedback is very important to us. I woul like to speak to you directly to learm more about your experiance so I can work with our staff to make your visits more pleasant. you can contact me directly, Steve Sparks, College Park Hyundai Customer Realations 443-575-3110 at your convience. Thank you in advance.

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the glowing comments towards Donnell and myself, and know it is our pleasure to assist you!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We look forward to servicing your car again in the future!

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We appreciate the 4 Star rating and will continue improving your service experience to be your “5 Star” dealer! Thank you for pointing out the where we fell short of 5 star service, and know that your feedback is used to continue to provide even more sound service to our clients! Should you have any other questions, or feel there is anything you’d like to discuss, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We look forward to servicing your car again in the future!

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you to discuss your visit. I am sorry that we have let you down. When would be a good time to speak with you?

 Steve Fradkin
Service Management
301 441-1313 ext 2703

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you today to discuss your visit. I am sorry that we have let you down.

 Steve Fradkin
Service Management
301 441-1313 ext 2703

Atul, thank you for taking the time to speak with me today. I will send the rescore request as we discussed, and assure you that I will do everything I can to restore your faith in Hyundai and your Sonata.

Thanks again,

Michael Goldberg

Please accept my apology for the confusion and frustration we have caused. I will be reaching out to you shortly as we have obtained the parts required to address the concerns. I look forward to working with you to make sure we have any remaining issues resolved.

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.

Thank you for taking the time to complete the survey. I'm glad I got to speaqk with you this afternoon. I look forward to meeting you tomorrow morning and I assure you that we will get the issue resolved as quickly as possible. 

I am very sorry to read that the check engine light came back on.  Mike Goldberg our Service Manager will contact you to discuss how he will work to resolve this for you.  Thank you for your feedback and for the opportunity to work with you towards a resolution

Thank you for giving us the opportunity to make things right. We truly appreciate the updated review.

Thank you for taking the time to speak with Mike Goldberg, Service Manager.  He will follow up with Mr. Choi once you meet with him.  thank you.

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us.  I am truly sorry for our poor performance.  Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you.  Thank you for your feedback and for the opportunity to improve.

I am very sorry for the amount of time the repairs took during this visit.  Mike Goldberg, Service Manager will contact you to discuss your experience in more detail.  Thank you for your feedback and for the opportunity  to improve.