DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

HB

Helen B.

Silver Spring, MD

2014 Hyundai Accent

04/09/2022

Service Type: Repair

Verified Customer

3

Category: Service

not what i expected

I'am not sure if i would use this particular Dealership again

Melodie W. from College Park Hyundai responded on 04/11/2022 05:35 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Employees worked with

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

ReScore Review™

04/07/2022

Verified Customer

10

Category: Service

Comfortable working with Mr Donnell and Ms Woods

Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Original Review

04/07/2022

Service Type: Maintenance

0

Category: Service

Learn to greet/keep your customers

I've bought 7 vehicles from College Park Hyundai or the last 4 years... No Problem, but the Service Department totally different.

I will not go back to College Park to service my vehicles there anymore!

Melodie W. from College Park Hyundai responded on 04/07/2022 06:48 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Melodie W. from College Park Hyundai responded on 04/08/2022 06:52 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

JD

Jacqueline D.

Silver Spring, MD

2021 Hyundai Kona

04/05/2022

Service Type: Repair

Verified Customer

8

Category: Service

Great

All was just perfect ?

Melodie W. from College Park Hyundai responded on 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

AP

Adama P.

Adelphi, MD

2011 Hyundai Accent

02/25/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.

I bought my car at the same location and my car had been serviced by the same location since 2011.

Christopher H. from College Park Hyundai responded on 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

CH

Charles H.

Bladensburg, MD

2013 Hyundai Accent

02/11/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Maintenance for my vehicle

The wait was a little to long, but otherwise my experience was very old.

Christopher H. from College Park Hyundai responded on 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Washington, DC

2018 Hyundai Tucson

02/03/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great service!

Exceptionally great service...this is the place for my Hyundai.

Melodie W. from College Park Hyundai responded on 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with

SERVICE CONSULTANT

WM

Walter M.

Riverdale, MD

2019 Hyundai Tucson

02/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Hyundai service

As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai

Christopher H. from College Park Hyundai responded on 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

01/22/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Head light bulbs replacements

Impressed

Melodie W. from College Park Hyundai responded on 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

PC

Pedro C.

Silver Spring, MD

2021 Hyundai Santa Fe

01/13/2022

Service Type: Repair

Verified Customer

10

Category: Service

Quick

Good people and love doing their job

Christopher H. from College Park Hyundai responded on 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Beltsville, MD

2015 Hyundai Sonata

12/30/2021

Service Type: Repair

Verified Customer

2

Category: Service

Revamp Your Customer Service

Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.

Melodie W. from College Park Hyundai responded on 12/31/2021 04:38 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. from College Park Hyundai responded on 12/31/2021 04:41 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with

SERVICE CONSULTANT

BW

Beverly W.

Washington, DC

2018 Hyundai Elantra

12/18/2021

Service Type: Repair

Verified Customer

9

Category: Service

The service department team work to get you services ASAP

The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.

Christopher H. from College Park Hyundai responded on 12/18/2021 07:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. from College Park Hyundai responded on 12/20/2021 05:22 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

SH

Sherill H.

Bladensburg, MD

2018 Hyundai Santa Fe Sport

12/14/2021

Service Type: Repair

Verified Customer

9

Category: Service

Experience was excellent

Working with Donnell Brown to get my car fixed was superb

Christopher H. from College Park Hyundai responded on 12/14/2021 02:26 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

MM

Murielle M.

Silver Spring, MD

2017 Hyundai Sonata

12/14/2021

Service Type: Repair

Verified Customer

10

Category: Service

Always amazing customer service

I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.

VINCENT B., Service Director from College Park Hyundai responded on 12/15/2021 07:30 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

AH

Areatha H.

Silver Spring, MD

2016 Hyundai Elantra

12/13/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

The customer service was GREAT !!

Christopher H. from College Park Hyundai responded on 12/13/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

12/04/2021

Service Type: Repair

Verified Customer

10

Category: Service

Check Engine light

Thanks for the good will repair in relation to the mileage when the Check Engine light came on .

Christopher H. from College Park Hyundai responded on 12/04/2021 05:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

SA

Sophonia A.

Washington, DC

2017 Hyundai Santa Fe Sport

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great work thanks Hyundai

?

VINCENT B., Service Director from College Park Hyundai responded on 12/01/2021 05:55 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

DS

Denise S.

Bladensburg, MD

2015 Hyundai Tucson

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

ABOVE the norm =service!!!!

Great service/excellent professional customer service/ iwill retun for future service ?

VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021 02:22 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Good work

Great job and very courteous

VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021 11:06 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

MA

Martin A.

Greenbelt, MD

2016 Hyundai Tucson

11/20/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great guys @work

Wow great professional work at college park hyundai service facility. I will come again again and again.Melodie,thanks to you and your team.Im really grateful.

VINCENT B., Service Director from College Park Hyundai responded on 11/20/2021 05:37 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. from College Park Hyundai responded on 11/22/2021 01:40 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Washington, DC

2018 Hyundai Elantra

ReScore Review™

11/09/2021

Verified Customer

10

Category: Service

Corrected any issues with my appt

The service department advisor and the department manage that made amends by reaching out to me about the service issue caused by their third party vendor. They were very concerned about the poor detailing service and will being discussing it with the vendor. The mechanic will correct putting on my rain guards.

Original Review

11/08/2021

Service Type: Maintenance

6

Category: Service

There was some service issues.

My service advisor was friendly and courtesous but the service was poor. The mechanical work was incompleted because of them not having 3m double sided tape. The detailer did a poor job with cleaning the interior and the rear windshield.

VINCENT B., Service Director from College Park Hyundai responded on 11/09/2021 06:11 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext. 2705.

I look forward to speaking with you and working to re-gain your confidence in our ability to serve you.

Employees worked with

SERVICE CONSULTANT

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