Reviews of DONNELL BROWN

Allen P.

Lanham, MD

2020 Hyundai Palisade

ReScore Review™

04/07/2022

Verified Customer

Category: Service

Comfortable working with Mr Donnell and Ms Woods

Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Original Review

04/07/2022

Service Type: Maintenance

Category: Service

Learn to greet/keep your customers

I've bought 7 vehicles from College Park Hyundai or the last 4 years... No Problem, but the Service Department totally different.

I will not go back to College Park to service my vehicles there anymore!

Melodie W. from College Park Hyundai responded on 04/07/2022 06:48 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Melodie W. from College Park Hyundai responded on 04/08/2022 06:52 AM

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Joyce K.

Gaithersburg, MD

2012 Hyundai Tucson

05/10/2021

Service Type: Repair

Verified Customer

Category: Service

Horrible

Nightmare

Not Recommended

BRANDON C H. from College Park Hyundai responded on 05/10/2021 04:35 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. I just attempted to call you shortly after you completed this survey and was not successful in my attempt. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Verified Customer

Hyattsville, MD

2019 Hyundai Accent

ReScore Review™

04/27/2021

Verified Customer

Category: Service

Give me a new engine or car

Give me a new car or new engine . I come to this dealer more than I go to chick fil a.... My car always has issues...

Not Recommended

Original Review

04/01/2021

Service Type: Repair

Category: Service

Good customer service but not repair service

Good customer service but repair service needs improvement. My vehicle has same engine issues even after multiple attempts to fix it , problem still exists.

Not Recommended

BRANDON C H. from College Park Hyundai responded on 04/02/2021 04:19 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Demetris Q.

Burtonsville, MD

2019 Hyundai Kona

ReScore Review™

03/18/2021

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

Original Review

03/18/2021

Service Type: Maintenance

Category: Service

BRANDON C H. from College Park Hyundai responded on 03/18/2021 01:13 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Verified Customer

Hyattsville, MD

2015 Hyundai Sonata

11/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

The worst

They need to do better with accommodating appointments it should be no reason I had to wait five hours for a oil change !!!!! If it wasn’t for Bernie , I would of had to pay terrible smh

Not Recommended

VINCENT B., Service Director from College Park Hyundai responded on 11/25/2020 10:57 AM

Thank you for taking the time to complete the survey.
We apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! I would enjoy the opportunity to speak with you regarding your last service visit, and know where and how we can improve to earn your trust and the 5 star service experience you deserve. When you have an opportunity and would like to discuss your service experience, you can contact me directly, Steve Fradkin, at College Park Hyundai at (301) 441-1313 ext 2703. I look forward to speaking with you at your convenience.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Kimberly S.

Greenbelt, MD

2011 Hyundai Sonata

ReScore Review™

09/30/2020

Verified Customer

Category: Service

They make things right....

I've been a Hyundai customer for the past 7 years. I have never ran into the concerns I did with Hyundai. My thoughts were to never visit this dealership again.
However, amidst my despair and exasperation they teamed up and made things right. I was put in a loaner and repairs were put into play and customer service update calls were made.
I want to especially thank Darnell, Mike and Vince. They made me feel like a valued Hyundai customer... Thanks Guys...

Recommended

Original Review

09/23/2020

Service Type: Maintenance

Category: Service

Mistakes happen

No....

Not Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 09/24/2020 05:58 AM

Please accept my apology for the confusion and frustration we have caused. I will be reaching out to you shortly as we have obtained the parts required to address the concerns. I look forward to working with you to make sure we have any remaining issues resolved.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Verified Customer

Hyattsville, MD

2012 Hyundai Genesis

07/02/2020

Service Type: Repair

Verified Customer

Category: Service

Very unprofessional, unfriendly, and arrogant staffs.

Not Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 07/04/2020 01:03 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Elizabeth J.

Washington, DC

2016 Hyundai Sonata

ReScore Review™

09/20/2019

Verified Customer

Category: Service

Mike Goldberg

Mike Goldberg is a manger that listens and is very knowledgeable about what is needed in the service center and that is customer service. No matter what customer service always wins.

Recommended

Original Review

09/17/2019

Service Type: Repair

Category: Service

very disappointed.

poor service

Not Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 09/17/2019 02:30 PM

Thank you for taking the time to complete the survey. I'm glad I got to speaqk with you this afternoon. I look forward to meeting you tomorrow morning and I assure you that we will get the issue resolved as quickly as possible.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Opeoluwa A.

Gaithersburg, MD

2010 Hyundai Elantra

05/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Most horrible service ever

I hated getting my oil changed at this place because it took 3 hours to complete although nothing was truly wrong with my car. I will never get my car serviced there again.

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/25/2018 12:33 PM

I am very sorry that we did not provide you with our goal of 5 star service. I will have Mike Goldberg our Service Director call you to learn more about what happen. Thank you Jackie Mays

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Donte R.

Greenbelt, MD

2011 Hyundai Genesis

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

I can't say I had a great experience

I will not bash all the staff there because I believe there are some awesome people there, however, my experience was unacceptable and caused me additional time and money.

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/02/2018 12:21 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will be in contact with you to work towards a resolution. Thank you for your feedback and for the opportunity to improve.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

John B.

Hyattsville, MD

2014 Hyundai Santa Fe

09/05/2017

Service Type: Repair

Verified Customer

Category: Service

see comments

shadey

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/05/2017 08:40 AM

I am very sorry Mr. Burns for our lack of communication and assistance during this visit. Mike Goldberg, Service Manager will be in contact to discuss this further and work to re-gain your confidence in our ability to serve you. Thank you for your feedback and for the opportunity to improve.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Helen B.

Silver Spring, MD

2014 Hyundai Accent

04/09/2022

Service Type: Repair

Verified Customer

Category: Service

not what i expected

I'am not sure if i would use this particular Dealership again

Melodie W. from College Park Hyundai responded on 04/11/2022 05:35 AM

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Verified Customer

Beltsville, MD

2015 Hyundai Sonata

12/30/2021

Service Type: Repair

Verified Customer

Category: Service

Revamp Your Customer Service

Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.

Melodie W. from College Park Hyundai responded on 12/31/2021 04:38 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. from College Park Hyundai responded on 12/31/2021 04:41 AM

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Rebeca V.

Silver Spring, MD

2020 Hyundai Kona

09/25/2021

Service Type: Repair

Verified Customer

Category: Service

Brakes continue to make squeaking noise and driver’s seat heating needs to be fixed

I ask to check the brakes for the second time, since the first time they indicated that they couldn’t hear the squeaking noise that the brakes continue to make. A technician drive the car with me and he was able to hear the brakes squeaking noise . this is for a 2020 model that hardly has 12k Miles on it and has not be driven that much. It makes me wonder if is something that has to do with a factory defect and if that is the case, it should be fixed under the manufacturer warranty. Also mentioned that the driver’s seat heating system was defective, sometimes it will work and other times it will not turn on.
It was determined that there is a defect with it but need to return to have the work completed
This is the first time that we own a Hyundai and it will probably be the last time. We have always owned Toyota vehicles and have not experienced this type of issues that should be covered under the bumper to bumper warranty.
My expectation when I bring the car back for the third time is that these two issues are resolved. Most likely they will need to replace the rotors, since the last time they resurface them and the problem with the squeaky noise persists. Also, the seat heating needs to be fixed and I am expecting to get a loaner vehicle , while my car is being serviced

BRANDON C H. from College Park Hyundai responded on 09/27/2021 04:16 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly Steven Sparks, College Park Hyundai Customer Care Manager at 443-575-3110, at your convenience. I thank you in advance

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Verified Customer

Columbia, MD

2021 Hyundai Palisade

08/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

just "ok"

need better communication with client, better waiting area, the express oil change took 2-3 hours.

BRANDON C H. from College Park Hyundai responded on 08/30/2021 04:50 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Rebeca V.

Silver Spring, MD

2020 Hyundai Kona

08/21/2021

Service Type: Maintenance

Verified Customer

Category: Service

Not satisfactory at all

I to check the brakes that have been making a squeaking noise and they couldn’t find anything and technicians didn’t hear it. However, the brakes continue to make a squeaking noise and this is for a 2020 model that hardly has 12k Miles on it and has not be driven that much. It makes me wonder if is something that has to do with a factory defect and if that is the case, it should be fixed under the manufacturer warranty. Also mentioned that the driver’s seat heating system was defective, sometimes it will work and other times it will not turn on. The representative indicated that they had to do a diagnosis and if it was determined that there was nothing wrong, I will have to pay the diagnosis fee of $180, which seems to be ridiculous. It should be inspected and there is definitely something wrong with it, but I am concerned that they will say that nothing is wrong, same as with brakes and then I will be stuck paying a $180 diagnosis fee for nothing. This is the first time that we own a Hyundai and it will probably be the last time. Wr have always owned Toyota vehicles and have not experienced this type of issues that should be covered under the bumper to bumper warranty.

BRANDON C H. from College Park Hyundai responded on 08/22/2021 05:25 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Janice J.

New Carrollton, MD

2013 Hyundai Elantra

ReScore Review™

03/17/2021

Service Type: Repair

Verified Customer

Category: Service

Recommended

Original Review

03/16/2021

Service Type: Repair

Category: Service

BRANDON C H. from College Park Hyundai responded on 03/17/2021 04:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Kevin M.

Milton, DE

2013 Hyundai Santa Fe Sport

ReScore Review™

02/05/2021

Verified Customer

Category: Service

Service personnel were competent, courteous and flexible

Among other reasons, I rated the service top notch, stellar, excellent or whatever adjective is similar. Steve cut through the chase and gave me the ok to bring the 2013 Hyundai Santa Fe for service a day earlier than scheduled and Donnell was able to work his magic to have the vehicle ready a day before promised, completing the safety recall issue as well as other necessary work identified during the inspection. We could not be more pleased

Recommended

Original Review

02/05/2021

Service Type: Maintenance

Category: Service

Service personnel are competent, caring and flexible.

Steve and Donnell efforts went beyond the pale. They should be rewarded and recognized for this. Steve gave go ahead to put car in a day before it was initially scheduled and Donnelll worked magic such that the 2013 Hyundai Santa Fe was ready a day before it was due. So, overall is a 10 and 5 stars. ( I do not know why it shows my rating is 2 stars. It is not. And, the program did this the last time. Hyundai corporate IT needs to address this — why it is showing a rating of 2 stars when it should be 5!

Recommended

STEVEN M F. from College Park Hyundai responded on 02/05/2021 03:56 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the glowing comments towards Donnell and myself, and know it is our pleasure to assist you!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

We look forward to servicing your car again in the future!

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Ericka W.

Beltsville, MD

2017 Hyundai Elantra

ReScore Review™

12/29/2020

Verified Customer

Category: Service

Committed to Customer Satisfaction

Mike, the service manager is consistent in customer satisfaction and finding a way to ensure every customer comes back. if you express a concern he goes above and beyond to make sure your experience is better and acknowledges what made you unhappy. I was so angry with the service I received, he took responsibility and went out of his way to make sure that was rectified.

Recommended

Original Review

12/15/2020

Service Type: Maintenance

Category: Service

Makes Me Not Want A Hyundai

this is my third time going to them (first two times, a misdiagnosis was made and I had to go back) I went back because they’re close and the car is still under manufacturer’s warranty. anyway, I was first told I didn’t need an appointment. they had my car from monday-thursday to only tell me the battery was dead (which I already knew) I had to pay $185 for that diagnosis. I HAD TO KEEP CALLING THEM TO GET AN UPDATE. then I was told parts and labor was an additional $295. I just bought a battery for $175 and someone installed it for me. it’s robbery and unethical. and this has been my experience all 3 times. they don’t communicate, don’t look at the car in a timely fashion and then charge you and arm and a leg for the simplest things. at least have good service if you’re going to charge outrageous amounts.

Not Recommended

VINCENT B., Service Director from College Park Hyundai responded on 12/16/2020 12:30 PM

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you to discuss your visit. I am sorry that we have let you down. When would be a good time to speak with you?

Steve Fradkin
Service Management
301 441-1313 ext 2703

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Sabrina H.

District Heights, MD

2018 Hyundai Tucson

04/02/2019

Service Type: Repair

Verified Customer

Category: Service

Communication needs improving.

I won’t be returning as a customer.

Not Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 04/02/2019 12:44 PM

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

Employees worked with

DONNELL BROWN

SERVICE CONSULTANT

Displaying Review 1 - 20 of 326 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.