DONNELL BROWN

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. I just attempted to call you shortly after you completed this survey and was not successful in my attempt. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you to discuss your visit. I am sorry that we have let you down. When would be a good time to speak with you?

 Steve Fradkin
Service Management
301 441-1313 ext 2703

Thank you for taking the time to complete the survey. 
We apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! I would enjoy the opportunity to speak with you regarding your last service visit, and know where and how we can improve to earn your trust and the 5 star service experience you deserve. When you have an opportunity and would like to discuss your service experience, you can contact me directly, Steve Fradkin, at College Park Hyundai at (301) 441-1313 ext 2703. I look forward to speaking with you at your convenience.  

Please accept my apology for the confusion and frustration we have caused. I will be reaching out to you shortly as we have obtained the parts required to address the concerns. I look forward to working with you to make sure we have any remaining issues resolved.

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

Thank you for taking the time to complete the survey. We really appreciate the 5 Star survey.

Thank you for taking the time to complete the survey. I'd like to help with your concern related to the transmission. Please contact me so we can set up a time to better evaluate your vehicle.

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future. 

Thank you for taking the time to complete the survey. I'm glad I got to speaqk with you this afternoon. I look forward to meeting you tomorrow morning and I assure you that we will get the issue resolved as quickly as possible. 

Thank you for taking the time to complete the survey. I will look thru our records of your visit to see how we can improve and will follow up with you. Your feedback will be used when coaching our staff.

Thank you for taking the time to complete the survey. Your feedback is very important to me so I can coach our staff to improve the service for you in the future. I'd like to reach out to you soon to discuss personally some of the steps we will be taking to ensure your complete satisfaction.

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

I am very sorry to read that the check engine light came back on.  Mike Goldberg our Service Manager will contact you to discuss how he will work to resolve this for you.  Thank you for your feedback and for the opportunity to work with you towards a resolution

Thank you for giving us the opportunity to make things right. We truly appreciate the updated review.

Thank you very much for your review!!

I am very sorry that we did not provide you with our goal of 5 star service. I will have Mike Goldberg our Service Director call you to learn more about what happen.  Thank you Jackie Mays

Thank you for taking the time to speak with Mike Goldberg, Service Manager.  He will follow up with Mr. Choi once you meet with him.  thank you.

Please allow me to apologize for our poor performance.  Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit.  Thank you.