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SureCritic / Hyundai Dealer / McGrath City Hyundai / DAVID BUSHEY
DB

DAVID BUSHEY

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(57 reviews)
8

Reviews of DAVID BUSHEY

KB
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Keiajah B.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Went in for an oil change and never got the service done.
I made An appointment to get my oil change, when I arrived to pick my car up nothing had been done to my car. I left and came back but they said We fix your recall when I was told over the phone they didn’t have any appointments available to do a recall. I was supposed to be getting my oil change it didn’t happen and my oil was low which let me know they not even checking the cars out!
CHRIS C. from McGrath City Hyundai responded on 01/20/2022 10:14 AM

Thank you for taking the time to discuss your recent service visit.  I really appreciate it and am glad we were able to resolve your issue.  I look forward to seeing you next time.  Have a great day and thanks again.

Best regards,

David Bushey
Service Consultant
McGrath City Hyundai

Employees worked with
DB
DAVID BUSHEY
MK
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Margaret K.
Chicago, IL
2021 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
My car was given back to me dirty
Don’t give customers car back dirty.
ANA R. from McGrath City Hyundai responded on 01/14/2022 01:56 PM

         My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity

Employees worked with
DB
DAVID BUSHEY
RD
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Rosemarie D.
Cicero, IL
2022 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
No thanks
No thanks
ANA R. from McGrath City Hyundai responded on 01/10/2022 07:44 AM

Hello Rosemarie,

My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible experience
Had the last appointment of the day
Mechanic was in a rush to leave didn’t complete all work I agreed to
Salesmen hounding me constantly to purchase a new vehicle
Was there over 3 hours just for a damn oil change
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/05/2021 09:23 AM

Andre,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
DM
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David M.
Oak Park, IL
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No respect for a customer's time
A wait of four-and-a-half hours to replace a couple brake lights and install wipers? During Covid? No respect whatsoever of a customer's time. David was clearly overworked. Most of the blame has to rest on the people who run the service department. This wasn't the first time basic service with an appointment resulted in a wait of hours here.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/01/2021 03:13 PM

David,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
Verified Customer
River Grove, IL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Good customer service
spoke with a representative and she was able to solve my problem and help me out.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/28/2021
Service Type: Repair
Category: Service
terrible service
terrible service
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/28/2021 12:16 PM

Kathy,

Thank you very much for taking the time out of your day to discuss your service visit.  I understand your time is valuable.  I appreciate the comments and will use your feedback to improve our department even more.   Thank you

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employees worked with
DB
DAVID BUSHEY
BW
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Becca W.
Oak Park, IL
2019 Hyundai Kona
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
CONSTANCIA M. from McGrath City Hyundai responded on 03/26/2021 09:30 AM

Becca,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
Verified Customer
Chicago, IL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customer Verified Customer
10
Category: Service
True expert, friendly service with emphasis on total customer satisfaction !
Our experience at McGrath City Hyundai service department was prompt and professional throughout. We were immediately personally greeted by 'Eddie' the service rep who who was polite and patient with our Hyundai service needs and requests. He took the time to thoroughly explain the service details and provide an appropriate completion time. The vehicle issues were expertly completed, washed and ready ahead of schedule. As yet another example of complete attention to detail, we were also interviewed by Mr. Chris Capparelli, the head of the service department. 'Chris' went over the entire service details to assure that McGrath had met all our needs, a true and sincere example of complete customer satisfaction. Their proficient service along with the one-on-one concerned follow-up by management directly serves as acknowledgment of McGrath's continued expert performance and customer fulfilment of personal satisfaction from sales to service. Thank you !
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2021
Service Type: Repair
6
Category: Service
Sad, sometimes that just 1or 2 service department employees can ruin an otherwise great company's reputation.
More concern for promised vehicle service satisfaction and customer service, including appointments, parts and promised waiting time needs an 'overhaul.'
CHRIS C. from McGrath City Hyundai responded on 12/04/2021 11:03 AM

Allen,

Thank you very much for taking the time today to discuss you recent service visit.  I greatly appreciate the time and the input.  I look forward to meeting you when you come in for your recall.  Have a great weekend.

Best regards,

Chris Capparelli
McGrath City Hyundai

Employees worked with
DB
DAVID BUSHEY
JC
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Jaime C.
Plainfield, IL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021
Service Type: Maintenance
Category: Service
CONSTANCIA M. from McGrath City Hyundai responded on 03/16/2021 12:17 PM

Jaime,
Thank you very much for taking the time out of your day to discuss your service visit.  I understand your time is valuable.  I appreciate the comments and will use your feedback to improve our department even more.   Thank you

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employees worked with
DB
DAVID BUSHEY
MG
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Martin G.
Chicago, IL
2013 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
buy another car 2020 pay it in full and nobody knows where is my title
They changed my oil and started the engine with noises until it broke.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 11/25/2020 07:41 AM

Martin,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

CONSTANCIA M. from McGrath City Hyundai responded on 11/30/2020 12:40 PM

Martin,
My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. Thank you for taking the time to speak to me in more detail about your experience with us.  Hope to see you on your next service visit.

Have a great day!

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
SA
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Stacy A.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice
Nice
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/30/2021 02:52 PM

Stacy, 

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
Verified Customer
Chicago, IL
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient my son lives close by
Overall my experience was good, they need to have people in the office that make you feel welcome instead of an interruption of their day.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/19/2021 02:42 PM

Israel,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
AC
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Aleksandra C.
Chicago, IL
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great car brand. Dealership needs improvement on service.
Great car brand. Dealership needs improvement on service.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/02/2021 03:03 PM

Aleksandra,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
RE
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Robert E.
Chicago, IL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Excellent customer assistance
They are very nice at the dealership and treat you with respect. They do their best to help you anyway they can. Mcgrath Hyundai is definitely my preferred dealership.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2020
Service Type: Maintenance
Category: Service
All they care about is money
Not bad, just don’t appreciate prices being raised
Recommended
CHRIS C. from McGrath City Hyundai responded on 10/17/2020 11:29 AM

Robert,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
Verified Customer
Melrose Park, IL
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Egar to help when arriving to the service department.
The young man that help was very informative.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/15/2021 11:51 AM

Anonymous,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
LT
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Linda T.
Berwyn, IL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ldt
Satisfied with the service
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 02/17/2021 01:12 PM

Linda,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
JJ
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Josefa J.
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 02/11/2021 10:45 AM

Josefa,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
DB
DAVID BUSHEY
YA
gravatar
Yasi A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
10
Category: Service
Best customer service
David is always super welcoming and kind. He never fails to meet and surpass my customer service expectations.
Employees worked with
DB
DAVID BUSHEY
Verified Customer
Chicago, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
David always goes out his way to make sure his customers are satisfied I always get so excited to see him because he is always so full of energy and kindness.
Employees worked with
DB
DAVID BUSHEY
MN
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Marcos N.
Melrose Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
marcos avina
david bushey very nice and frendlie good service l"ll definitely recommend this place
CHRIS C. from McGrath City Hyundai responded on 02/25/2022 04:42 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
DB
DAVID BUSHEY
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