DC

DUNCAN CONNORS

Pohanka Hyundai

Overall Rating

4.5

(24 reviews)

59

Reviews of DUNCAN CONNORS

SN

Sarah N.

Laurel, MD

2018 Hyundai Elantra

ReScore Review™

03/31/2022

Verified Customer

10

Category: Service

Great customer service.

When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

Original Review

03/28/2022

Service Type: Maintenance

4

Category: Service

!

Train staff to be professional during phone calls.

DAVID P. from Pohanka Hyundai responded on 03/29/2022 06:18 AM

Thank you for taking the time to fill out the survey. I'm sorry to hear that your experience was less than excellent. Our goal is to proved you with a worry-free service experience. I will reach out to you so in hopes to resolve your concerns so we can continue working with you in the future.

Employees worked with

KIRSTEN SHANNON

SN

Sarah N.

Laurel, MD

2018 Hyundai Elantra

ReScore Review™

03/31/2022

Verified Customer

10

Category: Service

Great customer service.

When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

Employees worked with

KIRSTEN SHANNON

BJ

Brenda J.

Upper Marlboro, MD

2021 Hyundai Sonata

03/23/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great customer care representative - complimentary car wash sucks.

Kristen took good care of me. The complimentary car wash sucks.

MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:40 AM

Thank you for the overall positive feedback, however it looks like the car wash was less than ideal. I apologize that this happened. We have been working on making improvements in the department to ensure a better quality wash after every service. I will be in touch to discuss the matter further.
Regards, Marcus

Employees worked with

KIRSTEN SHANNON

HD

Helen D.

Suitland, MD

2022 Hyundai Tucson

03/18/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire

I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.

MARCUS D. from Pohanka Hyundai responded on 03/18/2022 04:25 AM

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!

Employees worked with

DR

Denise R.

Fort Washington, MD

2021 Hyundai Elantra

02/04/2022

Service Type: Repair

Verified Customer

10

Category: Service

Positive Experience

First communication is always a lasting effect. Marcus introduced himself with a smile and positive demeanor. He explained step by step information concerning the service for my car. He also asked if I had any concerns or questions. Now that was very important to me. My whole service experience was excellent!!!!!

MARCUS D. from Pohanka Hyundai responded on 02/04/2022 08:23 AM

Thank you for the positive feedback! We look forward to continuing to provide excellent service in the future!

Employees worked with

MARCUS DOMINGUEZ

RT

Robert T.

Washington, DC

2012 Hyundai Sonata

01/30/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

Better than expected.

I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.

MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:07 PM

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future.

Employees worked with

TM

Thaddeus M.

Odenton, MD

2020 Hyundai Sonata

01/20/2022

Service Type: Repair

Verified Customer

10

Category: Service

My experience was excellent.

Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.

MARCUS D. from Pohanka Hyundai responded on 01/20/2022 04:17 AM

We're glad to hear you had such a positive experience - thank you!

Employees worked with

EC

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

01/14/2022

Service Type: Repair

Verified Customer

10

Category: Service

Customer Service

They have outstanding customer service and Tristian Shannon who was my service advisor was excellent

Louis who also works in service department conduct himself as a professional advisor excellent

DAVID P. from Pohanka Hyundai responded on 01/14/2022 01:33 PM

Thanks for the feedback and great comments. We will pass The good word around to them!!

Employees worked with

KIRSTEN SHANNON

Verified Customer

Temple Hills, MD

2021 Hyundai Elantra

01/03/2022

Service Type: Repair

Verified Customer

8

Category: Service

hit or miss

Sean and the rest of the crew are very pleasant. I just wish the wait time and cleaning would improve.

DAVID P. from Pohanka Hyundai responded on 01/05/2022 12:48 PM

Thank you for your feedback!

Employees worked with

EN

Enyinnaya N.

Glenarden, MD

2020 Hyundai Tucson

12/07/2021

Service Type: Repair

Verified Customer

10

Category: Service

Solid Experience

Overall very professional and courteous staff. Special shout out to Mr. Dykes!

DAVID P. from Pohanka Hyundai responded on 12/09/2021 06:55 AM

Thank you for the kind comments!

Employees worked with

ELVIS A POMELLS

CW

Charlene W.

Upper Marlboro, MD

2017 Hyundai Elantra

12/02/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Satisfied customer

I was very satisfied with my service. My Service Advisor Will is great and as long as he work there I will continue to go there. ?? Keep up the good work Will.

DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:39 AM

Thank you I will pass on the kind words.

Employees worked with

JH

Joseph H.

Silver Spring, MD

2016 Hyundai Elantra

11/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Pohanka Hyundai service is honest and thorough

My auto service has always been thorough and I have never felt that they were trying to generate phony service issues. My service rep, Sean Tolton, was very helpful with my questions or concerns. I also saw how cordial he was with other customers. He is a true credit to Pohanka.

DAVID P. from Pohanka Hyundai responded on 11/23/2021 07:19 AM

Thank you for the kind words!

Employees worked with

JP

Jose P.

Alexandria, VA

2020 Hyundai Palisade

11/16/2021

Service Type: Maintenance

Verified Customer

8

Category: Service

Pohanka, Hyundai Service department

The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.

DAVID P. from Pohanka Hyundai responded on 11/19/2021 04:11 AM

Thank you for the feedback. I will reach out later for more info.

Employees worked with

KIRSTEN SHANNON

RC

Ronald C.

Capitol Heights, MD

2020 Hyundai Santa Fe

11/15/2021

Service Type: Repair

Verified Customer

9

Category: Service

Great

I expected a nice car wash after service. But it is still okay. The drop off was fast and the service was excellent and great customer service from the service people.

DAVID P. from Pohanka Hyundai responded on 11/16/2021 05:08 AM

Thank you for the feedback!

Employees worked with

JP

Jocelyn P.

District Heights, MD

2011 Hyundai Azera

10/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellen

Great service

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:29 PM

Thank your for being our valued customer!

Employees worked with

CC

Cynthia C.

Clinton, MD

2015 Hyundai Sonata

10/22/2021

Service Type: Maintenance

Verified Customer

8

Category: Service

Employees customer service

My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:28 PM

Thank you for the feedback!

Employees worked with

YH

Youtha H.

Washington, DC

2012 Hyundai Sonata Hybrid

10/19/2021

Service Type: Repair

Verified Customer

10

Category: Service

Quick Resolution

I was back on the road within 24 hours.

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:23 PM

Thank you for the kind comments!

Employees worked with

Verified Customer

Upper Marlboro, MD

2019 Hyundai Elantra

10/13/2021

Service Type: Repair

Verified Customer

0

Category: Service

Horrible Service

I have to force explanations out of service advisors who act like they know nothing of my car. They mark everything off as okay with out actually inspection vehicles

DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:52 AM

Thank you for your feedback on your experience. We will reach out for more information.

Employees worked with

Verified Customer

Cheverly, MD

2017 Hyundai Sonata

09/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent Customer Service

As always, I received excellent customer service. My service advisor (Jacqueline) kept me updated throughout the entire process. I appreciate her attentiveness and care.

DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:28 AM

Thank you!!

Employees worked with

RL

Ronald L.

Oxon Hill, MD

2013 Hyundai Veloster

08/28/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service maintenance

All personnel were very professional and knowledgeable about my situation.

DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:29 AM

Thank you for the great feedback.

Employees worked with

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