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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
DH

DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

JC
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Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
10
Category: Service
Friendly
The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility
CHRISTOPHER L. from St. Charles Hyundai responded on 09/29/2021 05:15 PM

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
Verified Customer
O'Fallon, MO
2013 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible service
Shocked this place is still open
JOSHUA H. from St. Charles Hyundai responded on 09/01/2021 07:50 AM

I am very disappointed in the experience that you received at our dealership.  I would like to talk with you some more on your experience.  Customer experience is my number one goal and with that it appears we have failed you.  Could you give me a call when you get a chance.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
Verified Customer
Lake Saint Louis, MO
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
verified customer Verified Customer
10
Category: Service
In and out with expert care.
Staff was very knowledgeable. They described everything that was done.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2021
Service Type: Maintenance
8
Category: Service
Mechanic service great.
Due to the times we are in, and people not wanting to work, things were okay.
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/27/2021 03:00 PM

Thank you for the great conversation over the phone! We hope to see you soon for your next service!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
SV
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good service
Employees were very friendly and service was great
Recommended
Bob R. from St. Charles Hyundai responded on 07/26/2021 07:18 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
AW
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Anthony W.
Spanish Lake, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for the five stars and the completion of the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2012 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Repair
Category: Service
Great service and people
Appreciate great service and friendliness of staff
Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020 03:35 PM

Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon! 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
TH
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Tennille H.
Saint Charles, MO
2019 Hyundai Veloster N
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduling appointments when closed...
No returning phone calls and scheduling appointments when closed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:31 PM

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ed T. from St. Charles Hyundai responded on 01/13/2021 02:44 PM

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The customer service here is exceptional and the atmosphere is so relaxing and the service a great as well. I highly recommend.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:01 AM

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LS
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Lori S.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
As always, the service team was great! Check in was easy. I LOVE the scheduling on line option. Thanks again for the great work.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/21/2020 11:22 AM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Dardenne Prairie, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Starter repair
Professional, efficient - Displaying concern for customer.
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020 06:57 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Too much upsell
Too long for repairs
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the completion of the survey and hope to make your future services with us a five star service. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
As always, STCH does everything the right way
I have reviewed STCH many times, and each time, it's always a great review. I have purchased 5 vehicles from here, and always have my service done here as well. They always do a great job.
Recommended
BRADLY D. from St. Charles Hyundai responded on 05/04/2020 05:10 AM

Thank you for the rave review and positive words, we greatly appreciate it and strive to give every cutsomer a 5 star rating. Thank you for the review, and we look foward to seeing you on your next visit. 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AM
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Archie M.
Bridgeton, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do better
For my car to be hit while being serviced, I feel like nothing significant was done outside of just fixing the dent. My car came back with a dirty steering wheel, dirt on the seats and dirty paper mat
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:23 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RL
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Rita L.
O'Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lack of communication
I asked to have my car washed and this didn't happen.
I asked if there were any discounts for health care workers and no response. Apparently there are.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:21 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LC
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Linda C.
Wentzville, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
always Friendly. do good work
they are on time. do a good job. explain well
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/20/2020 06:28 AM

Thank you for the positive review. We hope to make your next visit a 5 start experience. 


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MZ
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Michelle Z.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Serice Team
Great team and always a fantastic experience!
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 11:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful
The last visit was very good
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
tierod was replaced and complete alignment was done.
I usually get an appointment in a timely manner and the service has always been great. There has been a time or two that I was displeased but the service team is wonderful and they make every effort to make me happy in the end.
Recommended
Brad D. from St. Charles Hyundai responded on 12/13/2019 07:33 AM

Thank you for the great five star survey. We are more then happy to help with your vehicle anytime! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Repairs
Professional and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 11/18/2019 05:35 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Covered repairs
Car broke down and they were able to fit Us in and make repair within 24 hours. Covered the repair at no cost.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/06/2019 05:06 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
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