DAN HANSEN

I am very disappointed in the experience that you received at our dealership.  I would like to talk with you some more on your experience.  Customer experience is my number one goal and with that it appears we have failed you.  Could you give me a call when you get a chance.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai 
direct line (636)244-5147

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Thank you for your thoughts regarding your last service here. Any service recomendation that is not ethically needed destroys credibility, which is an unacceptable practice in our service department. I would like the opportunity to meet with you and inspect the vehicle together to better understand our service recommendations and hopefully regain your trust. I will be in touch soon.

Thank you for the completion of the survey and hope to make your future services with us a five star service. 

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Thank you for the feedback. I would like to mention the 2 previous times that you came in, only the fuses were needed. We don't charge diagnosis for fuse testing and replacement. But since this time we actually had to pin point and test the electrical system, there is a charge for diagnosis. We did advise you up front of the diagnosis charge both during the phone call to set the appointment up and and during checking in your vehicle. We apologize for any misunderstanding, and if you would like to have your vehicle repaired per our diagnosis please let us know.

Thank you for taking th time to fill out the survey on your latest service trip to our dealership, I did review your last service and it does show that the new dip stick was billed out and installed on your vehicle per the recall being performed. The new dip stick does look the exact same just has full marking in different spot.

Thank you, Hyundai service
Brad Dean

Thank you for your time filling out survey ! your business is greatly appreciated ! per our phone conversation the part is here for you and iam happy to work around your schedule to get repair done at your convience !

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Thank you for the great conversation over the phone! We hope to see you soon for your next service!

Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon! 

Thank you for the positive review. We hope to make your next visit a 5 start experience. 

Thank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance. 

Thank you for the great survey and we appreciate all your business done with us ! thanks

Thank you for the great survey on your recent service with our dealership. We hope to see you soon!

Thank you for the positive feedback. We hope to make your next service visit a 5 star visit.

Thank you for your time to complete survey! Your time and business is greatly appreciated! As per our conversation you can bring your car back after about 60 miles to have inspection performed, let me know how else I can help, thanks

Thank you for the response to your recent service with our dealership. we do apologize for the wait time at pick up, we will be sure to correct the problem! We hope to see you soon!