Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter.
Thank you!
Mr. Hite,
Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal.
You now have my cell phone number. Please reach out to me personally if you have any further concerns.
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for the completion of the survey and hope to make your future services with us a five star service.
Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership.
Brad DeanThank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership.
Brad DeanThank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance.
Brad DeanThank you for the feedback. I would like to mention the 2 previous times that you came in, only the fuses were needed. We don't charge diagnosis for fuse testing and replacement. But since this time we actually had to pin point and test the electrical system, there is a charge for diagnosis. We did advise you up front of the diagnosis charge both during the phone call to set the appointment up and and during checking in your vehicle. We apologize for any misunderstanding, and if you would like to have your vehicle repaired per our diagnosis please let us know.
Chris JohnsonThank you for your thoughts regarding your last service here. Any service recomendation that is not ethically needed destroys credibility, which is an unacceptable practice in our service department. I would like the opportunity to meet with you and inspect the vehicle together to better understand our service recommendations and hopefully regain your trust. I will be in touch soon.
Jay BrownThank you for your time filling out survey ! your business is greatly appreciated ! per our phone conversation the part is here for you and iam happy to work around your schedule to get repair done at your convience !
BOB RECKThank you for the great review ! we appreciate your business ! thanks
BOB RECKThank you for the five stars and the completion of the survey!
Tyler RodriguezMr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon!
Thank you for the great survey on your recent service. We hope to see you soon!
Brad DeanThank you for the five star survey!
Tyler Rodriguez