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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
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DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

RC
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Renita C.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Love this dealership but getting through on phones can be a challenge
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
SV
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good service
Employees were very friendly and service was great
Recommended
Bob R. from St. Charles Hyundai responded on 07/26/2021 07:18 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
MH
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Maureen H.
Bridgeton, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The Best
Great customer service. Not a long wait time while your car is being serviced. Waiting area is always neat and clean.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AW
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Anthony W.
Spanish Lake, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for the five stars and the completion of the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
CH
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Clara H.
O'Fallon, MO
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They do good work.
The work done on my car has always been good.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
WH
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William H.
Saint Peters, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Battery Replacement
Awesome service
Recommended
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I used to take all my service work to a tire dealership. I have discovered that St Charles Hyundai offers competitive pricing and I prefer Hyundai technicians working on my automobiles. My service advisor Brad Dean is the main reason why I have my service work done here. I have confidence that he is honest and provides great service.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2012 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2012 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Repair
Category: Service
Great service and people
Appreciate great service and friendliness of staff
Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020 03:35 PM

Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon! 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Brad Service Advisor provides great service.
Brad Dean Service Advisor is my go to guy in the service department. He does a great job assessing my service needs and goes the extra mile to provide great service.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The customer service here is exceptional and the atmosphere is so relaxing and the service a great as well. I highly recommend.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:01 AM

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LS
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Lori S.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
As always, the service team was great! Check in was easy. I LOVE the scheduling on line option. Thanks again for the great work.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/21/2020 11:22 AM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Dardenne Prairie, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Starter repair
Professional, efficient - Displaying concern for customer.
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020 06:57 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
As always, STCH does everything the right way
I have reviewed STCH many times, and each time, it's always a great review. I have purchased 5 vehicles from here, and always have my service done here as well. They always do a great job.
Recommended
BRADLY D. from St. Charles Hyundai responded on 05/04/2020 05:10 AM

Thank you for the rave review and positive words, we greatly appreciate it and strive to give every cutsomer a 5 star rating. Thank you for the review, and we look foward to seeing you on your next visit. 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LC
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Linda C.
Wentzville, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
always Friendly. do good work
they are on time. do a good job. explain well
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/20/2020 06:28 AM

Thank you for the positive review. We hope to make your next visit a 5 start experience. 


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MZ
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Michelle Z.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Serice Team
Great team and always a fantastic experience!
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 11:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful
The last visit was very good
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
tierod was replaced and complete alignment was done.
I usually get an appointment in a timely manner and the service has always been great. There has been a time or two that I was displeased but the service team is wonderful and they make every effort to make me happy in the end.
Recommended
Brad D. from St. Charles Hyundai responded on 12/13/2019 07:33 AM

Thank you for the great five star survey. We are more then happy to help with your vehicle anytime! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Repairs
Professional and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 11/18/2019 05:35 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Covered repairs
Car broke down and they were able to fit Us in and make repair within 24 hours. Covered the repair at no cost.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/06/2019 05:06 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
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