DYLAN HULME

I am sorry you feel this way ma'am, please feel free to call me i would love to find out what happened.
I showed we charged you a diagnosis fee of 79.95 and you agreed at the time. Please let me know what we could have done differently.

Mr. Kevan Gleaton,

I would love for you to give me a call about your experience here.

I do apologize on behalf of my service team.

Here is a copy of your web appointment::: Please Note WEB APPT. CREATED 2017-09-27 06:17:00PM 

All Vehicles were already reserved for previous reservations this late in the day as we close at 6:30 Pm. 

On the said day we did not have any loaner car available, generally, we need a 2-3 day lead time to make a loaner reservation. In this particular case, you made the reservation at 6:17 PM (we close at 6:30 PM.) for the following morning and they were not any available. I do understand your frustration and if you would like to call I would be happy to discuss it with you.




Don Wheeler

Thank you for taking the time to speak with me about this matter.  I look forward to further serving your needs.

Thank you for your input and workng with me to reslove this matter.  If you would like to recore this review we would appreciate it very much.

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.

Mr. Roberson, I apologize, sir that is not the way it is supposed to be, it will be addressed and corrected.

Mr Lyons,

 I apologize for the service you received sir, the actual service performed is a service was a major service with Hyundai. My staff should have keep you in the loop with the progress and time requirements, not what i expect from my staff again i apologize.

Thank  you, Let me know what could have been better?

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

Ms. Scott, 

   I first must apologize for my staff, this is not acceptable and will be addressed, it is our goal to exceed your expectations, not to fall short of said expectations. please let me know when your here to get your parts installed. We will make it right for you, again i do apoligize.

Ms. Hamilton, 

  We will always wash vehicles if it is requested, due to us hand washing all of our vehicles, please just advise the drop of agent and we will gladly do so.  

Sir, I apologize for that it appears the only thing they found that needed to be addressed was that the a/c was slightly low and you performed that service so nothing else was due on the vehicle at this time.  As far as your future services regular oil change on your next visit. At 60k there is a larger service due but currently, you are caught up.

Ms. Gregg,

  I apologize, we try to accommodate with loaners if possible however we only have 15 available. In the future let us know and we can reserve one generally. I do apologize again it is not our intention to inconvenience any customer.

Ms. Minor

This will be addressed today, i apologize.  That is not our intent at all. The service advisor are graded by Hyundai on a 5 star rating and anything less than that is a failing grade, is there anything that we could do to get this corrected? Our goal is to provide you with honest and ethical work on your vehicle. Again i do apologize for the delay upon arrival. 

Thank you Ms. Phillips

I totally understand your frustration, i will definitely bring this up on our next Factory meeting, very sorry this has happened to you. Thank you for the positive review regarding my staff, we look forward to helping you with future service needs

Thank you

Thank you

Ms. Scott,

  I do apologize, Hyundai released us the information on your recall 01/19/2018  we received parts to perform said campaign on 1-22-18 i do understand your frustration. the good news is it is a very quick process 30 minutes or less. You come when you get a chance, sorry for the inconvenience.

Thank you, Sir, we are honored to have you as a customer

Thank you