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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / DOUG KING
DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

AL
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Allen L.
Middleton, WI
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
concern about ease of theft
Only concern is story about all of the theft of Sonata in Milwaukee, makes you afraid to go there
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 10:49 AM

Hi Allen,

Thank you for sending in a review for Doug, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
TS
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Tim S.
Mc Farland, WI
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Easy to schedule
Would recommend This dealership
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/14/2022 10:47 AM

Hi Tim,

Thank you for taking the time to complete the review for Doug, we greatly appreciate it.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
WC
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William C.
Madison, WI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Quick, waiting area is very nice
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/10/2022 09:18 AM

Hi William,


Thank you for taking the time to complete the review of Doug, we appreciate the 5 stars.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
SF
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Scott F.
Madison, WI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome visit
The staff are friendly and accommodating. Everyone is knowledgeable and always willing to help and answer any question you may have. I have been purchasing vehicles from Zimbrick since 1991.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/21/2022 02:16 PM

Hi Scott,

Thanks for the excellent review for Doug, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
CG
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Charles G.
Madison, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent. timely service.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/02/2022 06:05 AM

Hi Charles,

Thank you for completing the review for Doug, I appreciate the 5 star review for him.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
JG
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James G.
Verona, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Resolved Communication Issue
Hyundai took responsibility for the lack of communication and arranged to have the needed repairs done at a convenient time.
Employees worked with
DK
DOUG KING
JG
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James G.
Verona, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Resolved Communication Issue
Hyundai took responsibility for the lack of communication and arranged to have the needed repairs done at a convenient time.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/14/2022
Service Type: Repair
2
Category: Service
Communication is Lacking
Staff at the dealership did not inform me that the oil change multi-point inspection revealed several areas needing immediate attention. I could have had the dealership perform that work. Instead I came into the dealership to pick up my vehicle thinking no immediate work was necessary as the dealership only told me the vehicle was ready for pickup.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/14/2022 03:49 PM

Hi James,

I apoligize for the surprise at pick up. I will look into the opportunities that we have with improving our communication. At this point I will also see about offering a valet service to come and pick up your car to complete the service and drop off a loaner vehicle for you to use. Would that be okay?

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
WC
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William C.
Madison, WI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine Replacement
Back in September we started having issues with a "check engine" light going on. We brought the car in for service and our Service Advisor, Doug King had a diagnostic test run. Over the next couple of month's we had the same issue several times with the check engine light. Although this was very frustrating, Doug got us in immediately for service which was appreciated since the wait time for service appointments is running about 7 to 10 days.

On 12/8/21 the check engine light came on again and the car started losing power during acceleration. Doug was able to get the car in for service the next day and the mechanics determined that the engine was going bad and would have to be replaced.

Thankfully at the time we purchased the car we also purchased the Platinum Hyundai Protection plan which is going to cover the replacement of the engine. By noon that day, Doug had contacted and received the ok for the engine replacement and had arranged for a loaner car for us to use. This was extremely important to us because it may take several month's for delivery of the new engine and my wife and I would have been very limited with what we had for transportation.

I have had previous contacts with Doug as a Service Advisor in addition to this issue. I have found Doug to be very professional, easy to communicate with and always sympathetic to our needs. Most of the time Service Advisors are dealing with people frustrated with car issues, myself included. Doug is able to make that experience less stressful which is very important to the customer.

In the near future we will probably be purchasing a new car. In addition to the car itself, the quality of the service department is equally important. We have had other previous issues with our 2015 Hyundai but because of people like Doug King, Hyundai will still be a serious choice for us when we research and then decide on our next car.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/12/2022 10:21 AM

Hi Bill,

Thanks again for the sincere words for Doug. I have requested that we use your write up for our website. Stay tuned...

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Vehicle history
When doing a vehicle check please make sure they show you a history of what has been done, after my vehicle's engine was replaced we did a full flush and later when I got a oil change done a fluid flush was needed again! Just irritated that they dont look up what has been done on your vehicle.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/03/2022 11:04 AM

Hello,

Thanks for taking the time to provide some feedback. I apoligize that we missed the history. I expect our advisors to review this each and every time. I will have a talk with the staff.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
MT
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Mathew T.
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Another excellent service appointment
I appreciate the team at Zimbrick Hyundai West. I just had my Santa Fe serviced. The service team is always friendly and accommodating. My 2017 is in great shape with consistent preventative maintenance.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/27/2021 01:07 PM

Hi Mathew,

Thanks for the kind comments and 5 star review for Doug, we appreciate it. 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Belleville, WI
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Awesome dealership
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/08/2021 02:37 PM

Thank you for taking the time to complete the review. We appreciate it.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
KS
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Kirt S.
Middleton, WI
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
.
.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/24/2021 03:28 PM

Hi Kirt,

Thank you for the 5 star review for Doug, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
DW
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Donna W.
Monroe, WI
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional Service
I took my Hyundai in for an oil change, and everything went smoothly. Zimbrick has a very comfortable waiting area and also provides complimentary snacks and beverages. I was also informed what to expect at my next oil change.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/29/2021 02:30 PM

Hi Donna,

Thank you for the 5 star review for Doug, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
VJ
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Vernon J.
Waunakee, WI
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
I always get great service and almost always while I wait for the vehicle.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/25/2021 02:15 PM

Hi Vernon,

Thank you for the 5 star review for Doug, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
RT
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Ross T.
Madison, WI
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
15,000 Mile Service - not clearly communicated
If you drop your car off for one of the major mile stone services (15k, 30k, etc.) make sure you want the service and understand why THAT service. They never indicated to me this could be optional, which I guarantee it is, they just wanted the $400 sale. Really irritated.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/04/2021 03:21 PM

Hi Ross,

Sorry about the experience, I would be happy to review this and then reach out to discuss.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Thanks!
Nice facility...need to speed up paperwork process.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 09/16/2021 08:07 AM

Hi Bob,

Thanks for coming in for service. Turly am embarasshed by the delay in getting the car back to. This will not happen again. 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
KS
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Keyur S.
Madison, WI
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
All sales and service staff is very experience and knowledgeable.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 08/18/2021 08:50 AM

Hi Keyur,

Thank you for the 5 star service review for Doug, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great facility...but warrantee service could be improved.
Refer to previous comments on service.Hopefully next visit will be a more positive experience.Based on this one visit,I would'nt recommend.
Not Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/14/2021 06:34 AM

Hi Robert,

I'm sorry to read about you experience with us. I will be in office on Tuesday. Would you have time for a discussion in the morning or afternoon?

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Mount Horeb, WI
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Staff is friendly, helpful and accommodating.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/02/2021 09:22 AM

Hello, thank you for the 5 Star response, Doug and the team are always happy to help.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
AG
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Aaron G.
Janesville, WI
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my Hyundai !
Traded my old car for a Hyundai Elantra GT. Very low miles. Carlos was a great salesman too.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 05/25/2021 02:13 PM

Hi Aaron,

Thanks for the 5 star survey, I will pass it on to Doug.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
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