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SureCritic / Hyundai Dealer / Eckert Hyundai / DAVID SHIPLETT
DS

DAVID SHIPLETT

Eckert Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 reviews)
73

Reviews of DAVID SHIPLETT

TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2021
Service Type: Repair
Category: Service
Poor service.
Poor service, poor understanding about your time out of most of the people I talked there was one that stood out that was friendly out of five people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 06/28/2021 05:49 AM

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

DYLAN H. from Eckert Hyundai responded on 06/28/2021 12:37 PM

Thank you for takin the time to speak with me about your concerns 

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
JA
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Jordan A.
Denton, TX
2012 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor work
I’m not one for writing bad reviews but this needs to be said. My Veloster had no power and acceleration. By putting a new sensor on it the power was indeed restored. However going back to my home was not pleasant as it didn’t handle well in slow speeds and while stopped or at idle. It sputters and shakes the car. Believing it must just need to settle in I didn’t think of it and just relaxed. When I went out the next day a mile from home for errands the engine light came on after it sputtered while I reversed to park. All from replacing a sensor in the engine.

With that being the case, they were not very thorough to make sure everything was in good order.

I’ve been taking my car to and from shop after shop that is a Hyundai dealer and feel that the company doesn’t keep its promises. My parents have a Hyundai vehicle too and the dealer always asks for you to keep bringing it back to them for service. And they too are having problems where things don’t get fixed even with warranties.

Very dissatisfied.
DYLAN H. from Eckert Hyundai responded on 04/25/2022 05:55 AM

I am sorry to hear you are having trouble with your vehicle.  Your check engine light could be caused by numerous issues.  If you would like to bring it in for us to look at it we would be glad to.  I am a little confused about the timing if you could clarify  we worked on the vehicle 03/18 and we got this on 4/23.  Did you call in and speak to anyone the on 3/19

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
Verified Customer
Fort Worth, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
This dealership always takes good care of me when I come have my good serviced !
DYLAN H. from Eckert Hyundai responded on 01/15/2022 10:25 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Aubrey, TX
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
car maintenance
Eckert Hyundai was very helpful in getting my car serviced, they were at the time not my first choice. The dealership in McKinney Texas is severely understaffed and work is piling up. Eckert Hyundai was more than happy to help me out.. very helpful and friendly staff.
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:51 AM

Thank you for the posiitve feedback. 

Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
BM
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Bonnie M.
Denton, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very pleasant
As always, the staff at Eckert is friendly and very accommodating.
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:53 AM

Thank you for the 5 star review.  We are working on processes to speed return times for customers.  Hope to see you again when the need arises.

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
RS
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Rajiv S.
Roanoke, TX
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
ok
ok
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:44 AM

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MS
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Mark S.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Shark fin issue
Their friendly service department exceeded my expectation.
DYLAN H. from Eckert Hyundai responded on 11/11/2021 07:41 AM

Thank you for the 5 star review.  We are always willing to wash and vacum your vehicle upon request as it does add time to your visit.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
IV
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Irma V.
Aubrey, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick Turnaround
My car started acting up on a Saturday. I was super worried about it as it the vehicle I use to get to work and take my son to all of his activities. I drove it there and they assured me that they would try there best to get to it. They were busy so I left it there and early Monday morning I had a response about the issue. I agreed to their quote for repair and by the tone I got off work it was ready! Whew! They saved me so much stress trying to make arrangements!
DYLAN H. from Eckert Hyundai responded on 11/04/2021 06:07 AM

Thank you for the 5 star review.  We are glad to have gotten your car taken care of.

Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
DB
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Darrin B.
Flower Mound, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Hyundai Genesis Deslership in Texas
The staff is very laid back but extremely professional! Highly recommended!
DYLAN H. from Eckert Hyundai responded on 10/15/2021 06:00 AM

Thank you for the 5 star review, and for the positive feedback.  We strive to make every visit a pleasnt one.

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
CW
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Chi W.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Quick and friendly service
My palisade got AC problem and i was looking for a trustable Hyundai dealer. I had a bad experience with Huffine Hyundai and would not recommend to go back there again. At first, I was a little skeptical because I had to wait a week for my Eckert appointment. On that day, I did not dropped off my car at Eckert till the afternoon. I expect they would not have time to look at it till tomorrow but they get my car fixed in the same day. The service advisor Billy Pope was friendly and called me at 5 pm as promised. The AC service was done perfectly and i would highly recommend to check out Eckert Hyundai.
DYLAN H. from Eckert Hyundai responded on 09/16/2021 06:38 AM

Thank you for the 5 star review.  We are glad to know we exceeded your expectaions.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
polite efficient personnel throughout facility
My vehicle needed parts that had to be ordered. Staff kept me updated on the arrival of needed parts along with the
expected time to complete the service. All went well!
Recommended
DYLAN H. from Eckert Hyundai responded on 07/12/2021 05:16 AM

Thank you for the 5 star review.  It is always our pleasure to serve you.  Have a great day!

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recommended
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Flower Mound, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place to be
The staff was wonderful. The service was excellent.
I’m going to make this place the only place I get my service done. Highly recommend!!
Recommended
DYLAN H. from Eckert Hyundai responded on 05/03/2021 05:32 AM

Thank you for the positive feedback.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The personnel at this dealership is simply fantastic
everything was great
Recommended
DYLAN H. from Eckert Hyundai responded on 03/03/2021 01:16 PM

Thank you for your continued business.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
ST
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Stephanie T.
Denton, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and professional
Quick and professional
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2021 07:00 AM

Thank you Stephanie.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JA
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Joy A.
Pilot Point, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
They were so great . Worked me in for service before making a emergency trip .
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/14/2021 03:54 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
VS
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Veera S.
Frisco, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Truly Amazing!!!
Never needed to explain everything in detail. They understood the problem and helped me fix it as soon as they can. Service representatives are very nice to talk to as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/29/2020 07:47 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff very courteous
Place very nice and customer service is excellent.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/05/2020 11:20 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JT
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Jeffery T.
Denton, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Making things right
You stayed on top of my previous complaint and responded by keeping me updated and finally delivered quality service repair.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2020 06:27 AM

Thank you, for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
GC
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Gerald C.
TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall of Sonatas
Quick to replace motor, no out of pocket cost and delivered on time by friendly staff people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:57 AM

Thank you Mr. Clay

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
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