DAVID SHIPLETT

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

Thank you for takin the time to speak with me about your concerns 

Thank you, very kind comments.

Mr. Wentz,

  I am sorry you had a less than Favorable visit let me know what we need to do to earn a 5-star review Hyundai grades us that way anything less than 5 star in their eyes is a complete failure.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Thank you sir, i will pass it along.

Thank you

Mr. Nguyen,

  We do indeed work on every piece of your vehicle.
Please by all means let us know and we will schedule.

Mr. Lyons,

I apologize for the mis communication, that was not done to mislead you intentionally. When the vehicle arrived we tried to jump start the vehicle and we were unsuccessful in doing so. upon further diagnosis of the said problem, we had found the connection was bad. Then re-tried to jump and it then did start with no issues. I do apologize, we did a poor job of communicating.

Mr. Harvey (John), 

  I apologize something like this happened, it will be addressed today. I will be more than happy to punch your card.
I as well live in Keller and it hard to get here. I appreciate your loyalty to our store.

Ms. Valerie Beck,

I am extremely sorry that your air bag light came back on. Please bring it in so we can look at your vehicle. I am unaware as to what the concern is currently. If it is the same part, it is  under warranty and you would incur no additional charges. We want your vehicle running and operating properly. We will diagnosis the concern for free. I really am sorry if you think we would mislead you on your repairs, I can assure that is not our goal. If your repairs could be done under warranty, we certainly will do that.  

This is a copy of your warranty pasted below

Campaign Not Performed   (0 found) No outstanding recalls

5NPDH4AE6BH001669


I am sorry

Mr. Kieth Kotschwar,

I apologize if there was a misunderstanding sir, it shows, you brought the vehicle in for a problem with the seat and we replaced a switch. That is the only thing listed on the repair.
On your previous visit you had declined for us to diagnose your back up camera, is that what you are referring to? Please call when you are able, i am unaware of anything else that was needed.

Mr. Zach Hughes,

 First i would like to apologize for the confusion on your visit.
When you arrived at the dealer on 7-15-16, We diagnosed that you needed a window regulator and motor in the drivers door and scheduled an appointment for 7-25-16 at 2:30
PM to install those parts. I believe we also repaired the a/c control head on your previous visit on 7-15-16. I also am sorry about the oil change and will be more than happy to give you a complimentary oil change for future use. It is our goal to try and complete your requests on one visit but on occasion(s) we have to order parts.

Thank you for the 5 star review.  It is always our pleasure to serve you.  Have a great day!

Thank you for the positive feedback.

Thank you for your continued business.

Thank you Stephanie.

Thank you.

Thank you.

Thank you.