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SureCritic / Hyundai Dealer / Taylor Hyundai / DANIELLE B SLICK
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DANIELLE B SLICK

Taylor Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(43 reviews)
71

Reviews of DANIELLE B SLICK

Verified Customer
Augusta, GA
2012 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
9
Category: Service
Taylor Hyundai Augusta Georgia
After speaking with Mr. Bob, who is the supervisor over the service department my issue was resolved. He refunded me the diagnostics for bringing my car back in. Also, he was patient and worked into the issue himself to resolve it and that he did. He also kept his word by saying he would get back to me as soon as possible and I was back on the road within a few hours upon their opening.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2022
Service Type: Maintenance
0
Category: Service
Taylor Hyundai in Augusta Georgia
Would not recommend! Very unprofessional! They Will cause a problem with your car so be careful. Ensure that they fix the problem because they will try to say it’s something else wrong when it’s not just for the compensation. They will also try to cover up their lies.
ROBERT S., Service Manager from Taylor Hyundai responded on 01/13/2022 08:13 AM

Soryy for the issues but i believe that we have worked out everything to your satisfaction

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
MH
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Michael H.
North Augusta, SC
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Headlight replacement
The service appointment was perfect & speedy
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
Service Type: Maintenance
4
Category: Service
Trouble getting service in a timely manner
Already stated reasons
ROBERT S., Service Manager from Taylor Hyundai responded on 10/28/2021 04:34 AM

Thank you for taking the time to go over your review with Danielle

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
MB
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Mary B.
Augusta, GA
2019 Hyundai Santa Fe Xl
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Should’ve gone to Autozone
No one returned my call to schedule an appointment so I
I showed up to drop off(Thursday) and didn’t hear from them until Monday and was told that it’ll be done at 430-5 but they’d call. They didn’t call so I showed up and first thing they asked was if I received a call. There responsiveness is not what I expected or was used to. The dealership I bought it from would drop everything and kill me with kindness. Looks like I’ll find another dealership for maintenance. They are getting a 5 because the battery was installed correctly but cost $225. Sad to think that Autozone would’ve been a better choice.
ROBERT S., Service Manager from Taylor Hyundai responded on 02/22/2022 02:10 PM

Thank you for discussing this visit with Danielle

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
SC
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Stephen C.
Augusta, GA
2014 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Service
Danielle did great!
Danielle did great!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2022
Service Type: Repair
8
Category: Service
1
1
ROBERT S., Service Manager from Taylor Hyundai responded on 01/21/2022 06:34 AM

Thank you very much for your input

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RM
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Richard M.
Allentown, PA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customer Verified Customer
9
Category: Service
Satisfied costumer, courteous Service rep
I’m generally content with the service I received. Even though scheduling the first of two appointments and service completion took longer than I would’ve liked, the Service Rep, Danielle, was honest, considerate, and informative regarding the unusual circumstance that caused the delays and discrepancies. In the end, the services rendered were what I needed.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2022
Service Type: Repair
7
Category: Service
Good service, Needs work on informing
I received the service that I needed over the course of 3 months since scheduling the first appointment out of two. The service rep was friendly but I would’ve appreciated more detailed explanation of the repairs. I’m displeased by the wait between appointments took, but I was informed that the staffing is thin.
ROBERT S., Service Manager from Taylor Hyundai responded on 01/07/2022 02:40 PM

Thank you very much for your feedback

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
CS
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Claire S.
Augusta, GA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Service
Schedule problem
Kudos to Danielle and Dana for their friendly professional service. They are very attuned to customer service and went above and beyond to provide satisfaction.
Once again, Hyundai service dept rocks!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2021
Service Type: Maintenance
6
Category: Service
Help wanted
Because my phone calls went unanswered, I was forced to drive to the dealerShip to make my maintenance appointment in person. There were only two employees checking cars in and doing a terrific job considering the volume. When I (rather irately) explained that my phone calls weren’t answered
, they both appeared confused and stymied. Dana Park and Danielle Slick very professionally handled my complaint and made the necessary appointment. They were apologetic and did not put blame on others.
The service bays were very busy so I know they had been swamped and doing their best.
As usual, the actual service was great and done in a timely manner.
The phone call failures sheds a bad light on what is a stellar service dept.
my suggestions are:
1. Improve phone communication with emphasis on timely return calls.
2. Get some desk help for Ms. Slick and Ms. Park. They can’t be expected to provide first rate service if they don’t have support from management. As a customer, I can see the problem; why does management seem unaware or unable to help.
I would appreciate feedback on this review.
ROBERT S., Service Manager from Taylor Hyundai responded on 11/16/2021 04:25 AM

Thank you very much for your input and for review it with Danielle

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RB
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Robert B.
Evans, GA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Service
Service Review
Great staff with prompt follow-up
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2021
Service Type: Repair
8
Category: Service
Service Review
Very satisfied Hyundai customer except for the recall repair was not done properly.
ROBERT S., Service Manager from Taylor Hyundai responded on 11/02/2021 08:10 AM

We appreciate you discussing your concerns with Danielle this morning

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
DD
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David D.
Evans, GA
2011 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Excellent service as always. Customer for past twenty years !
Will most likely continue to buy from this dealer.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2022
Service Type: Maintenance
10
Category: Service
Excellent service as always. Customer for past twenty years !
xxxxxxxxxxxxxxxxxxxxxx
ROBERT S., Service Manager from Taylor Hyundai responded on 03/22/2022 06:51 AM

Thank you very much for the kind comments

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Grovetown, GA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Service 60,000
Service was great . Problem was quickly resolved . Thank you Danielle
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
7
Category: Service
60,000 mile service
Service was done but not impressed with car return standard
ROBERT S., Service Manager from Taylor Hyundai responded on 11/12/2021 07:41 AM

Thank you for your comments and review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Augusta, GA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
verified customer Verified Customer
9
Category: Service
Excellent service
Great Service and team
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
Service Type: Maintenance
8
Category: Service
Good Experience
Good Experiemce
ROBERT S., Service Manager from Taylor Hyundai responded on 08/13/2021 02:42 AM

Thank you very much for the good review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
BZ
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Beverly Z.
Aiken, SC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Very Good
Danielle was pleasant and professional in handling our issue.
ROBERT S., Service Manager from Taylor Hyundai responded on 04/05/2022 04:30 AM

Thank you very much for the comments and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RP
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Roy P.
North Augusta, SC
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Experience at Taylor Hyundai Service!
Great service, professional and I was taken care of!
ROBERT S., Service Manager from Taylor Hyundai responded on 03/28/2022 07:22 AM

Thank you very much for the comments and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
TW
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Timothy W.
Edgefield, SC
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Front end alignment and tire rebalance
As always a fantastic job by the service department at Taylor. Daniel and Bob are excellent! Happy repeat customer as always!
ROBERT S., Service Manager from Taylor Hyundai responded on 03/23/2022 04:33 AM

As always great to have you as a customer

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
DD
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David D.
Evans, GA
2011 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Excellent service as always. Customer for past twenty years !
Will most likely continue to buy from this dealer.
Employees worked with
DS
DANIELLE B SLICK
WM
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William M.
Statesboro, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Hyundai Dealer in SE GA
I took our 2020 Hyundai Sante Fe Ultimate in to have the wheels corrected under warranty. The clear coat had begun to peel on several wheels . I had met with Taylor’s Svc Director in a previous visit and he encouraged me to come back and said I will take care of that - no issues . Just bring the car in on Monday , we’ll provide a loaner and pick up Friday . We finally did and they look absolutely new - perfect ! Had some other maintenance work done while there . Couldn’t be more pleased . Danielle, our Service Advisor is the best ! Always working on our behalf . I feel like I’m treated like family at Taylor, not just a customer!
ROBERT S., Service Manager from Taylor Hyundai responded on 03/17/2022 09:11 AM

We are very hapyy that you are satisified. And welcome to the Taylor Hyundai Family

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
WS
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Wymond S.
Augusta, GA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service department….
Great working my service personal, she went out of way to help…
ROBERT S., Service Manager from Taylor Hyundai responded on 03/17/2022 09:08 AM

Thank you very much for the wonderful trview

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
CM
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Cheyenne M.
Evans, GA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service
dropped my car off earlier than appt time, was serviced right away and got a return call to pick up my car pretty quickly afterwards, service member was nice and very personable!
ROBERT S., Service Manager from Taylor Hyundai responded on 03/17/2022 09:02 AM

Thank you very much for the comments and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
DW
gravatar
Donald W.
Augusta, GA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service and expertise at a fair price
I bought a Palisade from Taylor Hyundai 3 years ago. Not only is this the best vehicle I have ever owned the service at Taylor could not be better.
ROBERT S., Service Manager from Taylor Hyundai responded on 03/17/2022 09:00 AM

Thank you very much for the kind comments and the wonderful review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
TS
gravatar
Terry S.
North Augusta, SC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Feedback from service
Everything was done well and in a timely manner. Danielle was my service advisor and she was great. She even helped Mt sister fix her Bluetooth. I always have had a good experience when I come in.
ROBERT S., Service Manager from Taylor Hyundai responded on 03/05/2022 06:38 AM

Thank you very much for the kind words and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Augusta, GA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
summary
on time
ROBERT S., Service Manager from Taylor Hyundai responded on 03/01/2022 04:32 AM

We appreciate the awesome review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
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