DONNIE VO

Verified Customer

Hawaiian Gardens, CA

04/10/2018

Service Type: Repair

Verified Customer

Category: Service

Worst Service Department

Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.

Not Recommended

Employees worked with

SEAN KIM

Service Director

Chris F.

La Verne, CA

2011 Hyundai Elantra

04/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer

Communication during a long stay at your dealership

Not Recommended

Employees worked with

Verified Customer

Walnut, CA

2013 Hyundai Sonata

03/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Longest oil change ever

Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with

SEAN KIM

Service Director

Debby S.

Diamond Bar, CA

2012 Hyundai Elantra

01/04/2018

Service Type: Repair

Verified Customer

Category: Service

Do not come here

Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employees worked with

Peter A.

San Gabriel, CA

2016 Hyundai Veloster

09/03/2019

Service Type: Repair

Verified Customer

Category: Service

Customer Service

I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall. Rodent damage is not covered under warranty and there is not much we can do.

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

Upland, CA

ReScore Review™

03/19/2019

Verified Customer

Category: Service

Good service

They make it comfortable while you wait.

Recommended

Original Review

03/18/2019

Service Type: Repair

Category: Service

usually have good service

I was let down by the rude response when I was just going to ask an estimated time of completion

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

It’s unfortunate the service did not meet your expectations. Please call me directly if I can help you in the future.
We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Rukmuddin S.

Placentia, CA

2019 Hyundai Ioniq Phev

ReScore Review™

01/29/2021

Verified Customer

Category: Service

Service team was excellent

The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.

Recommended

Original Review

01/29/2021

Service Type: Repair

Category: Service

Service team did great, WiFi useless

The service was good and smooth but I had a 3 hour service so I brought my laptop to get work done. Could not even connect to basic level of internet. Did not get to make use of my wait time. The service is still good but with COVID you don’t have options to go offsite to get work done

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2021 01:31 PM

We appreciate your input. Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

Montebello, CA

09/28/2020

Service Type: Maintenance

Verified Customer

Category: Service

Time

Took longer than what was told

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2020 08:32 AM

Thank you for filling out the survey. We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

Stanton, CA

ReScore Review™

07/21/2020

Verified Customer

Category: Service

helpful, nice, good service, good price and good deal.

HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD

Recommended

Original Review

07/17/2020

Service Type: Maintenance

Category: Service

helpful, nice, good service, good price and good deal.

Every service is good except the automate car cleaning is not satisfied , it's still dirty and not completely finished job.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 07/17/2020 02:03 PM

Thank you for filling out the survey. We will try harder next time to get 5 stars from you.
Javer will contact you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:02 PM

We appreciate the re scoring. Please accept my sincere apology for the inconvenience we caused...
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

Hacienda Heights, CA

2017 Hyundai Sonata

ReScore Review™

07/02/2019

Verified Customer

Category: Service

Service dept.

Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.

Not Recommended

Original Review

07/01/2019

Service Type: Maintenance

Category: Service

The service people are very helpful.

When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again. We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

La Puente, CA

2018 Hyundai Santa Fe

04/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Long wait

Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

For a long wait, everyday is kind of unpredictable. When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part. We are trying to find better way to shorten the waiting time though.

Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

JAYANT JUSSAL

Verified Customer

Temple City, CA

2015 Hyundai Santa Fe

03/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Suspicious

Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019 02:52 PM

  Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

As for the recommendations, we tested the battery and it failed the load test. We pulled out your filter and it was dirty. We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys. Not us.....

For a long wait, Saturday is kind of unpredictable. When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time. We are trying to find better way to shorten the waiting time on weekend.

    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

JAYANT JUSSAL

Verified Customer

Bell, CA

2017 Hyundai Sonata

03/12/2019

Service Type: Repair

Verified Customer

Category: Service

Your employees commitment

Fulfill your agreement

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

JAE LEE

SERVICE ADVISOR

Kendall N.

Whittier, CA

2016 Hyundai Santa Fe S

01/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil change for Rip Van Winkle

I was willing and ready to pay for services but offered a "free" oil change for bringing my vehicle in for the 1st time to Puente Hills Hyundai. Once my car was checked in, the tech found a grocery list of items that needed service (only 55,000 miles) that were way overpriced. Then it took 3 hours to get my oil changed. A little excessive I'd say.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:38 AM

It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Verified Customer

Pomona, CA

2016 Hyundai Tucson

ReScore Review™

11/14/2018

Verified Customer

Category: Service

Good customer service by Tino

Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.

Not Recommended

Original Review

11/04/2018

Service Type: Repair

Category: Service

Good customer service by Tino

Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

It’s unfortunate the service did not meet your expectations. But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Tim S.

Montebello, CA

2009 Hyundai Elantra

09/28/2018

Service Type: Repair

Verified Customer

Category: Service

cars returned to customers with warning lights on.

I hadn't come to your dealership for some time do to a previous bad visit to your dealership, seems like nothings changed.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:29 AM

It’s unfortunate the service did not meet your expectations. Please call us back if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Sorangela M.

Los Angeles, CA

2018 Hyundai Elantra

09/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Too long a wait

Oil change took too long. I do not look forward to a service. Who knows how long that’ll take if an oil change alone took more than 2 hours

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 09/19/2018 05:24 PM

I am sorry that your experience with us was not a good one. Sometimes we have days like that. Please visit us again and look for me. I will personally take care of you. Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Raymond H.

West Covina, CA

2018 Hyundai Elantra Gt

06/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Average

Have bought six previous vehicles and serice appears to continue to decline.

Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 12:05 PM

Hi Raymond,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with

Verified Customer

Chino Hills, CA

2013 Hyundai Sonata

06/02/2018

Service Type: Repair

Verified Customer

Category: Service

Hyundai review

My service adviser was acceptable, she kept me in the loop with my vehicle, and did what she could to assist, for the most part. However, the tech that worked on my car was crap. I took my car in because it broke down due to a recall for the engine (metal in oil), after i had already taken it in and they said there was no issues related to said recall. Anyways i get my car back (on Friday before a three day weekend) drive it around, and finally arrive home for the night. When i got in it the next day my wife was outside and heard a noise coming from the engine (did not hear the night prior due to radio/driving with the windows down). I open the hood and notice that my serpentine belt is not on track, in fact it was probably close to 1/4 inch off track. ON TOP OF THAT my engine was missing a bolt, where the alternator connects/mounts to right side of the engine/connected to serpentine belt. This is completely unacceptable, no one offered to replace my belt that wore 1/4 inch off track for 100+ miles due to their negligence, and how in the hell do you miss a bolt, that could have caused a serious problem resulting in a possible car accident. I love my car, but i will never buy a Hyundai again. I was/am extremely upset about the service i received. I will try to convince any one i know to never buy a Hyundai either. OH I ALMOST FORGOT, the warranty for my car that is under my and my wife's name was in my fathers name. And no one had any idea how this happened or how to fix this, and i have yet to hear any update on this. I am not trying to get any one in trouble, but again this is completely unacceptable, and my car will never go back to a Hyundai dealer/shop unless its for a recall or warranty issue.

Not Recommended

CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 08:39 AM

Employees worked with