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SureCritic / Auto Repair / Midas of Farmington / Ed Provencal
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Ed Provencal

Service Advisor
Midas of Farmington
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 reviews)
100

Reviews of Ed Provencal

MG
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Michal G.
Farmington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2024
10
Positive experience
Oil change,10k and tire rotation. Quick and professional.
Employees worked with
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Ed Provencal
Service Advisor
LM
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Lorraine (Lori) M.
Avon, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
10
Top Notch Crew - Real Peace of Mind
I could not be more grateful and fortunate to have found the Midas team in Unionville - i have long appreciated the Midas in Canton but moved to the next town and was pleased when I went to Midas Unionville in September for an oil change - and found it very easy to secure a timely appointment, and from Ed at the desk to everyone else i encountered, felt sure I'd entrusted my car to the right hands.

This team's excellence really came through today when i found a minute in my workday to see if i could make an appointment for a pulling problem i've perceived for several weeks on when driving on the highway. It was great to see appointments can be booked online, not just generically, but with very descriptive selections that made sure the right service could be planned.- and there was one available today while i'd be working from my hometown. Ed at the desk is very kind and approachable, explained the estimated fee to me, and let me know we should see what work would be done before i made payment, so that the best pricing could be assigned, which was really appreciated! Not long later, Ed advised me the problem had been diagnosed, and it was good news, it was just something I hadn't understood about my vehicle. Gregg the manager also ramg me and kindly offered to show me how to avoid the issue. I got a ride back quickly as i could and Ed and Gregg each gave me very good, practical advice that cleared up the confusion I had - it was such a relief and that's just made me a loyal return customer! I'd confidently recommend anyone to give this team your business! This team is in the customer's corner, cost conscious, knowledgeable, efficient, and willing to educate customers how to yield the best results with a vehicle. Thank you so much Gregg, Ed and team!!
Employees worked with
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Greg Brown
Shop Manager
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Ed Provencal
Service Advisor
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Quick and easy
I’m looking to purchase a vehicle and brought it in for an inspection to make sure I wasn’t going to pay to much for what I’m getting into helpful staff looked at the car for me and let me know what needs to be fixed right away and what needs to be done in the future very good information
Greg B. from Midas of Farmington responded on 02/26/2022 04:36 AM

Thank you for your review . I am glad we provided a good service experiance for you and look forward to providing the same quality experiance in the future.
Greg Brown Midas of Farmington

Employees worked with
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Ed Provencal
Service Advisor
WS
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WILLIAM S.
Farmington, CT
Toyota RAV4
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
10
review
Manager was very considerate and fair. He went out of his way to accommodate
me. I couldn't be more happy or satisfied with the 50 dollar credit he offered me for my complaint. It's nice to see in this day and age that a customer is listened to by a company and offered a resolution to their problem.
Employees worked with
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Ed Provencal
Service Advisor
WS
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WILLIAM S.
Farmington, CT
Toyota RAV4
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
10
review
Manager was very considerate and fair. He went out of his way to accommodate
me. I couldn't be more happy or satisfied with the 50 dollar credit he offered me for my complaint. It's nice to see in this day and age that a customer is listened to by a company and offered a resolution to their problem.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
7
replacing headlight bulb
Service overall was fine. However the headlight bulb I purchased was pricey. I did not anticipate the cost being that high.
Greg B. from Midas of Farmington responded on 02/22/2022 06:08 AM

I appreciate you taking the time to do a review. I spoke with your wife and would like to offer you your next oil change on us for the dissatisfaction of last visit. I have issued you the free oil change and look forwarfd to see you in the future. If you have any further questions , concerns or issues please dont hesitate to rech out to me @ 860-269-5580.
Greg Brown at Midas of Farmington

Employees worked with
avatar
Ed Provencal
Service Advisor
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