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SureCritic / Crain Hyundai Little Rock / EMMANUEL OLIE
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EMMANUEL OLIE

SALES CONSULTANT
Crain Hyundai Little Rock
I have been selling Hyundai and Genesis for 11 years. I keep close contact with all my customers and their needs. When I am not at work I enjoy spending time with my family.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(15 reviews)
64

Reviews of EMMANUEL OLIE

Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
Poor customer service
Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention.  We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us.  Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
SD
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Sara D.
Little Rock, AR
2022 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
verified customer Verified Customer
8
Category: Sales
Love the car nit the price
My beautiful little Hyundai venue is perfect for me.
It worked perfectly in the snow and looks great.
The monthly cost is more than I was asking for, but I needed a car.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/22/2022 05:25 AM

Sara,
Thanks for your feedback.  Customer satisfaction is very important to us. I will give you a call latr to discus your concerns.  Kimbrrly Stewart, Customer Realtions Manager 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/28/2022 06:36 AM

Sara,
Please take a minute to do the rescore survey.  Pleae let me know if there is anything i can help you with.  Kimberly CRM

Employees worked with
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RODERICK GRAY
General Manager
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EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2020
verified customer Verified Customer
Category: Sales
Trade In Value
Salesman worked with me to get the trade value I wanted for my car so that I could trade in my vehicle without being so top heavy.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/09/2020 05:44 AM

Thanks so much for your feedback.  Customer Satifaction is very important to us.  If there is anything I can do for you just let me know.  Thank you for your business.  Kimberly Stewart, Customer Relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:43 AM

Thank you for your feedback.  We have received your concerns and have taken this to our upper management and will use this for us to improve.  Customer Satisfaction is very important to us.  Feel free to call me and discuss any of your concerns at 501-604-1502.  You will receive a rescore survey ( it may appear in Spam box) from Hyundai and this survey is based on me  reaching out to you to resolve your concerns.  Please rescore us and feel to call me at anytime.  Thank you for your business.  Kimberly Stewart, CRM

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Little Rock, AR
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2020
verified customer Verified Customer
Category: Sales
Friendly Service
Our salesman (Chief) did a good job
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/06/2020 06:18 AM

Thank you fo yur feedback.  Please let me know if there was anything that we could of done to make your experience a 5 star.  Customer Satisfaction is very important to us.  Thank you for your business.  Kimberly Stewart, Customer relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:49 AM

Thank you for your feedback.  Upper management has looked at your concerns and will use this to help us to improve.  Customer satisfaction is very important to us.  You will receive a rescore survey and on  this survey you will be scoring  me and if I did reach out to you.  Hyundai like to know that we take care of our customers and their concerns.  Please rescore us and feel free to contact (501) 604-1502) me at anytime.  Kimberly Stewart,CRM 

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
SD
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Sara D.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
10
Category: Sales
Friendliest salesman
Emmanuel was very kind and personable.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/01/2022 05:34 AM

Sara,
Thanks for this great review!

Employees worked with
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EMMANUEL OLIE
SALES CONSULTANT
CK
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Caitlin K.
Austin, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Sales
Great place!
Great place! Emmanuel was great to work with
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/27/2021 05:53 AM

Caitlin,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/27/2021 05:54 AM

Caitlin,
Thanks for this great business review!!

Employees worked with
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RODERICK GRAY
General Manager
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EMMANUEL OLIE
SALES CONSULTANT
ML
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Marinda L.
Hot Springs Village, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customer Verified Customer
Category: Sales
My New Car
We never felt pressured, our sales person was courteous, knowledgeable, and trusting.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:29 AM

Marinda,
Thanks so much for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:30 AM

Marinda,
Thanks so much for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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EMMANUEL OLIE
SALES CONSULTANT
SM
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Shanna M.
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
verified customer Verified Customer
Category: Sales
customer service
great
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:30 AM

Shanna,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:31 AM

Shanna,
Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
AV
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Alexander V.
Rogers, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customer Verified Customer
Category: Sales
Thanks guys
Good people friendly service
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/11/2021 07:35 AM

Alexander,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
WS
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Wendy S.
Glenwood, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customer Verified Customer
Category: Sales
Friendly people
I always have a great experience with Emmanuel and the Crain team. Others could learn about how to treat their customers from them. They will always have my family's business.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 07:36 AM

Wendy,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
AS
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Angela S.
Glenwood, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Sales
I feel valued there
Emmanuel cares that we are pleased
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:47 AM

Angela,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:49 AM

Angela,
Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Glenwood, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Sales
Great product!
This was our family's 7th Hyundai from Crain. They always treat you like family and will do what they can to make the deal.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:46 AM

Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:49 AM

Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
ME
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Mary E.
Roland, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customer Verified Customer
Category: Sales
Great service !!
I was able to purchase my new Tucson by viewing and selecting online then go to the dealership to finalize my purchase .
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/16/2020 10:08 AM

Mary,
Thanks for the great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/16/2020 10:10 AM

Mary,
Thanks for this review!  You made our day...

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Hot Springs Village, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customer Verified Customer
Category: Sales
Mrs. Wadley
Emmanuel Olie was very helpful. He was very knowledgeable and very helpful with our purchase. We appreciated his honesty and consideration.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/14/2020 06:01 AM

Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
LJ
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Linda J.
Little Rock, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Sales
Courteous and professional.
Salesman was knowledgeable and patient. Made process easy and quick.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/03/2020 12:43 PM

Linda,
Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Displaying all 15 Review
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