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SureCritic / Hyundai Dealer / Pohanka Hyundai / ELVIS A POMELLS
EP

ELVIS A POMELLS

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(14 reviews)
68

Reviews of ELVIS A POMELLS

JN
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Jesse N.
Temple Hills, MD
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service was sufficient
Service was sufficient
MARCUS D. from Pohanka Hyundai responded on 03/31/2022 05:34 AM

Thanks so much for taking the time to provide your feedback. It looks like we could have done a better job in some areas. I would like the opportunity to discuss your experience during your this last service visit to understand how we can improve. My name is Marcus and I'm the service manager here at Pohanka Hyundai. Please look out for a call or text from me soon. 

Employees worked with
EP
ELVIS A POMELLS
AG
ALEXANDER GARCIA
LW
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Loreta W.
District Heights, MD
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Not sure why brakes looked different
Not sure why brakes looked different
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:07 PM

Thank you for taking the time to provide your feedback. We strive to provide excellent service for each of our clients, every time. Your business is valued and appreciated and we look forward to taking great care of you and your new Kona in the future. I will be in touch to discuss your concern regarding the brakes, so please do look out for a call from Pohanka Hyundai soon. 

Employees worked with
EP
ELVIS A POMELLS
EM
ERYK A MADISON
BS
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Brenda S.
Washington, DC
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My Place for New Cars and Service
I love this Dealership because I always get excellent service whether it be me buying a car or getting maintenance. The staff are wonderful. I highly recommend Pohanka Hyundai at the Beltway!!!
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:17 AM

:) Thank so much for the positive review! I'm glad to see we've built a strong relationship with you. We value you as a customer and look forward to seeing you next time!

Employees worked with
EP
ELVIS A POMELLS
FS
FERNANDO SANTOS
MM
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Mary M.
Clinton, MD
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I was extremely pleased at the service I received at The Hyundai Service desk a week ago. The agent was friendly, courteous, and responsive to my needs. The round trip shuttle service was a bonus, inasmuch my vehicle was my only transportation.
MARCUS D. from Pohanka Hyundai responded on 03/10/2022 02:50 PM

Thanks so much for the positive feedback. We're delighted to know you had a great experience with Elvis. We appreciate your business and look forward to taking care of you and your Santa Fe in the future!

Employees worked with
EP
ELVIS A POMELLS
DF
DWAYNE FORRESTER
Verified Customer
Washington, DC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service
Great service
MARCUS D. from Pohanka Hyundai responded on 03/09/2022 11:42 AM

Thanks so much for the positive feedback! Its encouraging to know we did a good job taking care of you. We appreciate your business and look forward to seeing you next time!

Employees worked with
EP
ELVIS A POMELLS
EM
ERYK A MADISON
OV
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Olivia V.
Greater Landover, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick car service, no appointment needed.
Went in for a oil change without an appointment was done and completed in about an hour and 45 minutes. Wonderful waiting room also. I will definitely be back again.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:14 PM

Thanks so much for the feedback! It's always helpful to know we did a great job overall and also the areas where we can improve. We appreciate your business and look forward to seeing you and your Sonata again in the future!

Employees worked with
EP
ELVIS A POMELLS
FS
FERNANDO SANTOS
Verified Customer
Upper Marlboro, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Took my car for service and service was exceptional.
MARCUS D. from Pohanka Hyundai responded on 02/28/2022 11:34 AM

We are happy to hear that you received exceptional service during your most recent service visit. We strive to provide the highest quality and value to all of our customers. We thank you for taking the time to provide your feedback. 

Employees worked with
EP
ELVIS A POMELLS
AG
ALEXANDER GARCIA
Verified Customer
Washington, DC
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Never Fails
I was seen right away and the rep who serviced me took care of me right away. Communication was a plus and overall the timing was pretty fast, location was convenient, and my car is running 100% smoother
MARCUS D. from Pohanka Hyundai responded on 02/25/2022 06:42 AM

Thanks so much for the positive feedback! We're happy to hear your Sonata is running like a champ and that we took great care of you. See you next time!

Employees worked with
EP
ELVIS A POMELLS
RB
RICHARD T BRITT
MG
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Mary G.
Baltimore, MD
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mary G.
The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️
MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:26 AM

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!

Employees worked with
EP
ELVIS A POMELLS
JC
JEROME CRAWFORD
TS
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Tavon S.
Upper Marlboro, MD
2021 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Needs plenty of improvement.
Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.
DAVID P. from Pohanka Hyundai responded on 01/31/2022 11:34 AM

Thank you for your feedback! We will reach out to you see how to be better in the future.

Employees worked with
EP
ELVIS A POMELLS
JC
JEROME CRAWFORD
Verified Customer
Clinton, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Has to wait several days, but good customer service
I didn’t have an appointment but my check engine light came on so I took my car in for service. I was told I would need to wait a week or more for a technician to work my car because there was a backlog for repairs. I had to rent a car which was an extra expense. The customer service was great and the repairs were done well, but having to leave my car and be without my car for over a week was disappointing.
MARCUS D. from Pohanka Hyundai responded on 01/29/2022 04:51 AM

We appreciate your feedback and will be contacting you regarding your most recent service visit.

Employees worked with
EP
ELVIS A POMELLS
DF
DWAYNE FORRESTER
EN
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Enyinnaya N.
Glenarden, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Solid Experience
Overall very professional and courteous staff. Special shout out to Mr. Dykes!
DAVID P. from Pohanka Hyundai responded on 12/09/2021 06:55 AM

Thank you for the kind comments!

Employees worked with
EP
ELVIS A POMELLS
DC
DUNCAN CONNORS
Verified Customer
Baltimore, MD
2021 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Pohanka Hyundai service
Wait time was long and car wash service must be improved
DAVID P. from Pohanka Hyundai responded on 12/07/2021 05:44 AM

Thank you for your feedback. We will reach out for more information.

Employees worked with
EP
ELVIS A POMELLS
RT
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Robbin T.
Oxon Hill, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service is always great
Always great service.
DAVID P. from Pohanka Hyundai responded on 10/29/2021 12:20 PM

Thank you, We appreciate your continued business!

Employees worked with
EP
ELVIS A POMELLS
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