Thank You
Thank you for taking the time to fill out the survey. I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment. We are eliminating out scheduling department because of the issues like this. I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience. My direct line is below.
thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you for reaching back out to me. Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit. Just make sure to see me when you come in for your appointment on the 9th. If you need anything else or have any other questions please feel free and reach out to me.
Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai. I appreciate you taking the time to fill out the survey and giving me this information. I am working on changing some small processes around here to make sure we cover a little more of the details. I am also working on increasing the staff. Your information helps us provide better customer experience, and that is my #1 goal. If you could take the time to rescore the survey to a 5 star I would appreciate it. This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.
Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com
Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
We do apologize about the inconvenience. Our service manager will be in contact to go over our most recent service with us to resolve our issue at hand. Feel free to contact me at any of the contacts listed below I would be more than happy to go over our service. Thank you.
Tyler RodriguezThank you for the great conversation over the phone. We will be in touch shortly. Thank you!
Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience. We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.
thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147
Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience. We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.
thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147