James, thank you and I'm very sorry for the second key will make sure to get it for you.
Hello,
Thank you for your response, I am sorry to hear you had a frustrating experience and we appreciate you bringing this to our attention. I will be in contact with you shortly \to further discuss the issue.
THank you,
Jesse Guzman
(760)335-3392
Un millon de gracias.
thank you so much.