avatar

FABIAN PONCE

Hyundai Sales & Leasing Professional
"Hyundai Sales & Leasing Professional"
I have been with Hyundai for 10+ years all at this store. I love the brand. I speak Spanish fluently as well as English. I always want to make sure that our customers are taken care of in the best ways.
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(32 reviews)
96

Verified Customer
Lynnwood, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
verified customer Verified Customer
Category: Sales
Awesome experience
It was truly an amazing experience with them.
Recommended

Verified Customer
Lynnwood, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
verified customer Verified Customer
Category: Sales
Awesome experience
It was truly an amazing experience with them.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Category: Sales
Great experience
It was truly great experience I had when I bought my Palisade, the sale person was amazing and knew what he is talking. Overall it took less than 30 mins to close the deal. Thanks you
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 07/13/2021 07:50 AM

Thank you again for your business! We look forward to assisting you going forward, and we will be in touch shortly to ask how we can get better. 


JM
gravatar
Joselin M.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Sales
Great service!
We had a great experience. Fabian was quick, thorough and friendly! Joe was also very helpful and explained all the details of our agreement so well! The location is pretty far from where we live, but we are glad we drove out to Everett for this.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 06/23/2021 04:21 PM

Thank you again for your business! We appreciate you allowing us to assist you. Please let us know any questions that you have going forward. We are all here for you!


AS
gravatar
Alicia S.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
verified customer Verified Customer
Category: Sales
Purchase
It was pleasant experience
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 05/31/2021 08:21 AM

Thank you again for your business! We very much appreciate you allowing us to work with you. Please know that we believe in your car experience. We are all here for you going forward. Please reach out with any questions.


SW
gravatar
Samuel W.
Marysville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Sales
Awesome
Just awesome
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 05/27/2021 08:34 AM

Thank you again for your business! We are happy to have taken care of you again. We are all here for you going forward, please do not hesitate to reach out with any questions.


Verified Customer
Everett, WA
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customer Verified Customer
Category: Sales
Good experience
Thumbs up
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 05/21/2021 08:46 AM

Thank you again for your business and allowing us to work for you and make your buying experience as you deserve. Please do not hesitate to reach out to any of us going forward as we are all here for you. 


SS
gravatar
Susan S.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customer Verified Customer
Category: Sales
WONDERFUL!!
Loved every bit of my second purchase with the same sales man!!
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 05/15/2021 08:22 AM

Thank you again for your business, and thank you for allowing us to work with you again. Please do not hesistate to reach out to us with any questions going forward. We are all here for you.


AM
gravatar
Anthony M.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
verified customer Verified Customer
Category: Sales
Excellent all around
This is a smart and great place to get a car from.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 03/24/2021 08:13 AM

Thank you again for your business! We appreciate you allowing us to serve you and make your buying experience wonderful. Please let us know any questions that you have going forward as all of us are here for you.


Verified Customer
Snohomish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customer Verified Customer
Category: Sales
Great place
This is my second purchase from Hyundai of Everett and I enjoyed my experience this time just as much as I did the first time. Fabian is a great guy and I was very happy to do business with him!
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 03/12/2021 12:28 PM

Thank you again for allowing us to serve you! Please do not hesitate to reach out to any of us with any questions going forward.


Verified Customer
Hermiston, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customer Verified Customer
Category: Sales
Sales man Fabian was great!
Great deal, respectful and professional people. Fabian was very knowledgeable and was in contact during and after sale to ensure we did not have any questions. We actually traveled over 200 miles to buy the car and we have no regrets after the customer service we received!
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 02/19/2021 03:30 PM

Thank you so much for your kind words and for your business! We are very happy that your experience with us did not disappoint. Please do not hesistate to reach out to us with any questions going forward, we are all here for you.


SP
gravatar
Susan P.
Dewey, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customer Verified Customer
Category: Sales
Thank you Hyundai of Everett
The people here really do help you. I had picked out a car at a different dealer but they wouldnt work with me, I went to lee Johnson of Everett ( farther away) and they did everything, they bought the car I had picked from the other dealer and brought it to their dealership worked with me to get the payments I need and had everything done in a couple of days. That is above and beyond service. So happy with lee Johnson Hyundai of Everett. Thank you Brandon, Fabian and Becky. What a team.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 02/09/2021 04:08 PM

Thank you so much for allowing us to work with you and come all the way here to purchase your new Santa Fe.
Please do not hesitate to reach out with any questions. We are all here for you.


PC
gravatar
Peng C.
Kenmore, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customer Verified Customer
Category: Sales
Excellent service, excellent car!
I bought an Hyundai Palisade recently, it's really nice car, and with really nice price. Before this, I tried Highlander, Kia Telluride, which are also top on the market, but they have very limited quantity -- most Highlander are hybrid, which are less powerful than gas, though need money on gas, Telluride don't have SX trim car, need add thousand dollar for preorder. I like how the car drives, what it looks like both interior and exterior -- my friend and I have different opinion on exterior, but we both agree the interior is one the best among competitor.
I trade in my old Audi Q3 at same time, and got problem when transferring Audi care, but finally got solved with help of Brandon. Very excellent service!
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 01/15/2021 08:06 AM

Thank you again for your business! Please let us know how we can help going forward. We hope to see you give our Service Department a try, as we are very proud of our customer ratings for both our sales and service departments.


Verified Customer
Everett, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customer Verified Customer
Category: Sales
Awesome
Fabian was very helpful and straightforward with the prices and financial part of the whole thing. He gave my mother and I drinks while we was waiting to finished everything since it was the last day before the New Years. So they was super busy, he made sure we was comfortable the whole time. Awesome guy for there team.
Recommended

Verified Customer
Everett, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customer Verified Customer
Category: Sales
Awesome
Fabian was very helpful and straightforward with the prices and financial part of the whole thing. He gave my mother and I drinks while we was waiting to finished everything since it was the last day before the New Years. So they was super busy, he made sure we was comfortable the whole time. Awesome guy for there team.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Category: Sales
Fabian is the man!!!
Fabian was very helpful and straightforward with the prices and financial part of the whole thing. He gave my mother and I drinks while we was waiting to finished everything since it was the last day before the New Years. So they was super busy, he made sure we was comfortable the whole time. Awesome guy for there team.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 01/14/2021 11:17 AM

Thank you again for your business!!


Verified Customer
Monroe, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customer Verified Customer
Category: Sales
Na
Na
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 01/09/2021 10:54 AM

Thank you again for your business! Please let us know of any questions you may have going forward. We are all here for you going forward.


JD
gravatar
Jeffrey D.
Lake Stevens, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020
verified customer Verified Customer
Category: Sales
Same month
14 years ago to the month we bought our 1st new 2007 Sante Fe Limited, still driving +235,000 miles, and here we are we are buying another. We did get better dealer discounts then but we did good this time.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 12/29/2020 11:14 AM

Thank you again for coming back to us. We very much appreciate the continued business and please do not hesitate to reach out to us with any questions going forward.


EE
gravatar
Elisha E.
Marysville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customer Verified Customer
Category: Sales
Amazing
It was a pleasure working with Hyundai of Everett. We stopped by one evening to look at the Palisade after looking at a Telluride at a near by dealership. The experience was great. The service was spot on. All questions were answered and we worked out a great deal.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 11/14/2020 09:40 AM

Thank you very much for the kind words! We are excited to have you as a family member. Please do not hesitate to reach out with any questions going forward. We are all here for you. 


IS
gravatar
Ivan S.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customer Verified Customer
Category: Sales
Great personnel
Very satisfied with service and vehicle purchased
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 11/13/2020 08:30 AM

Thank you again for your business! We very much appreciate being your dealer of choice. Please reach out to us with any questions that you have going forward, we are all here for you.


RD
gravatar
Ronald D.
Sammamish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
verified customer Verified Customer
Category: Sales
Great experience
I recently bought a new Tucson at Hyundai of Everett. Staff were very helpful.. low stress and I got a good deal.
Recommended
BRANDON D. from Lee Johnson Hyundai of Everett responded on 10/27/2020 02:01 PM

Thank you again for your business! Please let us know how we can help going forward.


CH
gravatar
CHARLES H.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2024
verified customer Verified Customer
10
Category: Sales
I’ve never been happy buying a new car, until now
Fabian was awesome from the beginning. Understanding of what we were looking for and was able to very quickly compensate when the car we wanted to look at sold before we got there.
He got us an equivalent vehicle to test drive, and located the exact one we wanted before we got back from the drive. It was on the lot the next day.
Trade in was fair. I traded a very low mileage car that wasn’t worth quite as much as I’d hoped. After the deal was finished, I checked several other dealers for vehicles comparable to my trade. They offered trade value was spot on and I couldn’t have asked for a better deal!

Even the finance guy was likable. He reminded me of an actor that I cannot place. Explained everything well and was very efficient.

By the time I took delivery of my last new Chevrolet, my wife was crying and I was screaming at the sales manager. Hyundai has a customer for life!
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 04/02/2024 11:26 AM

Dear Charles,Thank you for your fantastic feedback! We're thrilled to hear that Fabian went above and beyond to ensure you found the perfect vehicle, and that the trade-in process was fair and hassle-free. We're glad to hear that our finance team provided a great experience as well. It's wonderful to know that you and your wife had such a positive experience with us. We truly appreciate your support and look forward to seeing you again in the future!Best regards,The Lee Johnson Hyundai Team

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.