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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

BL
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Brittany L.
New Bedford, MA
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Maintenance
Category: Service
MARIO A M. from Empire Hyundai responded on 03/17/2021 01:59 PM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  508-673-7646 ext 239.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KP
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Kathleen P.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Service
I would say the guys handling the process were very friendly and courteous Frank and Jeff.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/27/2020 09:07 AM

please contact jeff white to discuss the poor service frank provided 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2012 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Do not go here
Hands down the worst customer service, the most untruthful dealership I have ever dealt with. I will never recommend them, and avoid using them at all cost.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/17/2019 02:06 PM

please contact jeff white to discuss your concern 
508-673-7646 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Awful service
After bringing my car to this dealership a total of 3 times prior to this last visit for the same issue car is still not fully fixed. Still making a noise while in idle. I spent way to much money and I feel like I was not fully listened to. I will never bring my car back to this dealership and I will never buy another Hyundai.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/01/2019 04:34 AM

i would like to appologize for the poor service experience. please contact jeff white 508-673-7646 to discuss your concerns 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
GD
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George D.
Plymouth, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unneeded service
Was told the manufacturer recommend Fuel Induction at 15,000 miles at a cost of $160.95.
Had the service performed and found when I got home, it was not mentioned in the manufacturer handbook.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/25/2019 10:08 AM

the recommendations are based off of manufacture, driving habits and region. please contact jeff white to discuss this issue.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FK
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Frances K.
Mattapoisett, MA
2015 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A building full of incompetence and nightmares.
I wanted to reiterate my complete dissatisfaction with the way General Sales Manager, Donald Devlin treated me during my May 7 visit to Empire Hyundai. I found Mr. Devlin’s customer service style to be rude, disrespectful and thoroughly lacking in any problem solving abilities.

The purpose of the visit was to address a service call for my 2015 Hyundai Equus due to yet another electrical issue. The morning of May 4th I found my vehicle dead and it would not start after showing no signs of any issues whatsoever of battery issues. I subsequently contacted Hyundai Road Side Assistance. The vehicle was towed directly to the service department at Empire Hyundai located in Fall River, MA. The vehicle was confirmed by the service department to turn over, however no lights or clock and no power. Then all went dead for the service department. See attached service report.

Service Manager, Jeff White informed us by telephone that he was not able to provide the root cause for the ongoing electrical issue, and the specific cause of this incident. The solution that was provided was to install a new replacement battery. When the battery was installed, the “issue” seemed to go away. My husband explained to Jeff that this is a re-occurring issue related to the electrical harness, and that it is unlikely that replacing battery is the solution to the problem. Empire’s service department has documented the ongoing electrical issues as the car has been brought in numerous times usually “shutting off “at highway speeds with the wheels locking up. (5 times). We were told it was a ground issue and a “new Ground bolt was installed, however the vehicle continued to "shut off at highway speeds" and the vehicle is very hard to control when this happens and is dangerous. My husband shared his dissatisfaction with the explanation with Jeff White directly; which is due in part to the fact that we are both failure analysis engineers with a complete understand of electromechanical systems. My husband communicated to Jeff that we should not absorb the cost of the replacement battery as this is clearly related to the wiring harness\Ground bolt. We also communicated we did not feel safe continuing to operate this vehicle with this issue unresolved. Jeff directed us to speak with sales about recouping the cost of the battery, which in turn led us to the conversation with Mr. Devlin.

My husband and I communicated our ongoing unresolved electrical issues with the vehicle and our desire to not pay for the battery ($265) as it is not the cause of the vehicle failures. We also communicated that based on the issues that we have been experienced with the vehicle that we no longer feel comfortable with it, our lease is up and we would like to turn in the vehicle. It is well under the contracted miles (10K under), we added value to the vehicle by having a clear bra and tinted windows added by the dealership and it is in excellent condition. We wanted to be able to just turn in the car and move on. At the point Mr. Devlin rudely stated that these is nothing he can do, and that we need to contact Hyundai finance. To which we responded that we would be satisfied with waiving the cost for the battery, and was told rudely that there was nothing he could do. Mr. Devlin then stated “I have done everything I could to make you happy”. To which I responded “No you have not. We have an ongoing electrical issue with this car that this team cannot resolve.” He responded “I am not the Service Department Manager.” I responded that Mr. Devlin "Represents Hyundai and I am speaking with him, right here, right now and I am not satisfied that everything that could have been done has been done. Passing off the blame to the Service Department is unacceptable. I was told by Service to come and see you.” He tone remained disrespectful as brought up the pre purchase negotiation from 2015, which has nothing to do with my current issue. At this point sensing that Mr. Devlin was not interested in working to resolve the issue, I asked him for his name and business card, and informed him that I will be contacting Hyundai Customer Care to make them aware of this experience. I reiterated that I believe the car is dangerous and my children could have been hurt in the previous electrical incidents. At that point, he stormed off stating, “He did not accept that scenario”.

When I purchased this vehicle in 2015, I was promised white glove service. At this point in the relationship I have yet to see this service, and I am frankly unsurprised with the way I was treated by Mr. Devlin today, as it is consistent with the way I have been treated by this dealership in the past. From the lack of resolution with the electrical issues, no attempt to minimize my inconvenience while struggling with this issue, and the dismissal of my concern regarding the safety of the vehicle this is unnaceptable. That behavior is not one of a manufacturer of a luxury car brand. My experience with your competitors such as Infiniti really have set the expectation and has had my business in the past, and it will be the brand that replaces this vehicle when I end my lease.

This was the first and last Hyundai/Genesis that I will ever purchase, and I will warn people to stay away from Empire Hyundai in particular.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/10/2019 11:30 AM

i am sorry for your disatifaction on your recent service visit. the issue you had discussed with the sales manager was in regards to the lease grounding fee. the service you received was for a vehicle that was towed in and found to have a internal battery failure. this review is not a accurate reflection of the service that was provided. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KD
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Kenneth D.
Fall River, MA
2014 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Totally shadey
Hate this dealer and will never go again
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/05/2019 01:51 PM

i would like to apologize for the poor service experience please contact jeff white to discuss. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department sucks.
Should take care of the costumers better. Make them want to come back. Be fair with pricing and get rid of the $115 service charge before the vehicle even enters the building.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2018 09:21 AM

i would like to apologize for the poor service experience you received. i would like to discuss your service visit. please contact me at your convenience to discuss this issue. thank you for your time and i look forward to hearing from you. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dighton, MA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Multiple Poor Experiences
Unfortunately, this will be the last time I take my car for service at this location. I was notified of a safety recall via email from Hyundai and on that email it stated " this procedure will be performed in your dealer’s service drive in less than 15 minutes at NO CHARGE to you". I called to schedule an 8:15am appointment for my vehicle and was assured by the appointment setter that it would be a quick visit. On the day of the appointment I dropped my car off and elected to wait since I was under the impression I would only be there a short time. After an hour went by I asked the employees at the front desk what was taking so long and expressed my dissatisfaction with the service time. I then showed the employee the email I received and explained to him how the appointment setter had reassured me it would be quick. After this discussion an employee immediately went to check on my car. Within minutes it was finished and driven out front for me. The reason I am providing this feedback is because a similar experience has happened to my at this location multiple times. It is my belief that this location is keeps cars on the lot for an extended period of time when performing safety recalls in order to upcharge the $115 labor rate to Hyundai corporate for repairs that should only take a brief time to complete. Because this has happened to me before it leads me to believe management does not value its customers time. I would prefer honest communication up front about expected service time in order to plan my day around the service. Aside from this experience, I've also received extremely poor recommendations from this location in attempts to gain future business. On my last trip, a female employee recommended I change my tires in order to have the newest tires with the best tread on the front two wheels of my front wheel drive Sonata. When I asked her if she was sure about this, she assured me that it is "ALWAYS in the best interest to have the most tread of a front-wheel drive vehicle". Not only is this information completely inaccurate, it is also an EXTREMELY dangerous recommendation to a customer. I have an infant son who rides in my car frequently. To an unassuming customer who does not know the tires with the best tread should go on the back of the car, this recommendation could have been taken and subsequently put them or their FAMILY at risk. To put a cherry on top of all of this, I have been asking the location to change the name of the account into my name instead of my wife's but for the past two years they've been unable to make that happen.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/22/2018 11:00 AM

please contact me to discuss your service visit. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customer Verified Customer
9
Category: Service
Service
Frank is great!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/17/2021
Service Type: Maintenance
7
Category: Service
Service
Frank in service dept. Is great.
MARIO A M. from Empire Hyundai responded on 12/18/2021 07:07 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White  to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Sales is great .. service Dept horrible
Hopefully the employees in the service Dept will change there attitude because it affects the entire establishment..
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/01/2019 11:40 AM

please contact jeff white to review this issue 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JL
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John L.
Millbury, MA
2018 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Worked not checked
After work being performed on a new (less then 500 miles) $45,000 vehicle it was never checked or road tested to see if the problem was solved.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/21/2018 10:05 AM

please contact jeff white at your earliest convenience to discuss your service visit 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs improvement in cleaning up after repairs.
Great customer greeting with checking in and chevking out. Very friendly!
However, we had a break light replaced that Im assuming was broken during the repair and we were left with the broken glass and bulb in the trunk.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/28/2018 10:36 AM

we would like the opportunity to discuss your service visit please contact jeff white 508-673-7646 at your earliest opportunity. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customer Verified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2021
Service Type: Maintenance
Category: Service
Ooooo
Ooooo
Not Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:08 AM

I would like to apologize for the poor service experience. please contact  jeff white to discuss 508-673-7646 . 

Jeffrey W. from Empire Hyundai responded on 02/15/2021 08:21 AM

Thank you for taking the time to stop back in to allow our service department the opportunity to look into your Bluetooth concern. If there are and further issues please contact Jeff White @ 508-673-7646 .

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Service
rescore
The friendship of some of the staff.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2020
Service Type: Maintenance
Category: Service
ok
ok
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/17/2020 06:13 AM

please contact jeff white to discuss this issue 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SH
gravatar
Sharon H.
New Bedford, MA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Better communication
Make sure there is a very clear understanding of what is being done before the customer leave.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/27/2020 08:46 AM

i would like to apologize for the poor service experience. please contact jeff white to discuss 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MM
gravatar
Marie M.
New Bedford, MA
2010 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
verified customer Verified Customer
Category: Service
Restore review
The service man was very courteous and pleasant
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/27/2019
Service Type: Repair
Category: Service
transmission needs work
you need to explain fully, especially to elderly women ,what you are going to do to the vehicle
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/27/2019 07:01 AM

i would like to apologize for the poor service frank provided. i would like to discuss this issue further please contact myself or jeff white to discuss your concerns.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JM
gravatar
Juan M.
North Providence, RI
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Factory Service 67,500 miles
Overall, service was good despite of being bombarded with additional services not listed in the Hyundai owner’s manual. Car wasn’t washed neither vacuumed...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/10/2019 07:43 AM

i would like to apologize for the poor service experience. please contact jeff white do discuss this issue 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
verified customer Verified Customer
Category: Service
Great service department
Frank was extremely helpful and actually listened to my concerns and issues when I brought my car in for service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2019
Service Type: Maintenance
Category: Service
The dealership is very helpful.
I like empire Hyundai as a dealership. I dislike Hyundai as a company. The service department was very helpful and Frank was great. I have had recurring issues on top of constant new issues and Hyundai refuses to assist. After 2 engines and continued struggles, Hyundai has yet to complete any of the open cases I have with them.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 12:37 PM

i would like to apologize for the poor service frank your advisor provided. it is our goal to provide a 5 star experience to every customer. we appreciate you taking the time to complete this review. any comments in regards to what frank could have done would helpful in improving the service we provide. 

Jeffrey Mello
Service Director
508-673-7646 x 238
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 02:18 PM

thank you 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Warranty
Still wondering about my tires when I bought the car brand new and no one can give me an answer as to why they didn't even last 25,000 miles.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/28/2019 02:44 PM

i would like to apologize for the poor service experience frank provided. our goal is to provide every customer with a 5 star service experience. please contact jeff white to discuss your concern with your tire life.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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