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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / GEORDI ROBERTS
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GEORDI ROBERTS

Parkway Hyundai of Wilmington
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 reviews)
90

Reviews of GEORDI ROBERTS

SM
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Susan M.
Ocean Isl Bch, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance visit
My service advisor Geordi is pleasant,polite and helpful. Minimal wait time. Overall positive experience.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 04/02/2022 09:50 AM

Thank you so much for the great review. Your kind words are much appreciated! 

Employees worked with
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GEORDI ROBERTS
RC
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Roger C.
Wilmington, NC
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Parkway forever!
Parkway service is as excellent as the Genesis itself…both deserve the highest ratings. Sales and Service personnel know their products and how to provide the best customer experience from start to finish, so going anywhere else is not an option.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/29/2022 07:46 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with
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GEORDI ROBERTS
JR
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Joan R.
Leland, NC
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly and Courteous
The service rep, Gordie, was very courteous and took the time to address any questions that I had. He kept me aware of what was happening.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/14/2022 11:55 AM

Thank you so much for the great review. We appreciate your business and look forward to seeing you at your next service!

Employees worked with
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GEORDI ROBERTS
JH
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John H.
Wilmington, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Weekend Appointment
Came in first thing at 8 am, done by 8:45 for an oil change, rotation/balance, emissions, and state inspection. Thank you.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 03/14/2022 11:44 AM

Thank you for the 5 star review. When our customers leave here happy that makes us happy! 

Employees worked with
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GEORDI ROBERTS
CY
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Cathryn Y.
Wilmington, NC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
I always get the expected service with extra care. I have never had to go back to have something redone.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/25/2022 09:11 AM

Thank you for the 5 stars. Here at Parkway Hyundai, customer satisfaction is our number one priority!

Employees worked with
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GEORDI ROBERTS
MD
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Michael D.
Leland, NC
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The service people at the front desks and my advisor did a fantastic job. Keeping me abreast what was going on about the service. All personell were very responsive
Excellent service. Thank you
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/22/2022 09:13 AM

Thank you for the 5 star review. Friendly, efficient is what you get what you get when you come to Parkway Hyundai! 

Employees worked with
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GEORDI ROBERTS
Verified Customer
Ocean Isle Beach, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Positive experience
Service personnel are top notch. My car was finished in a timely manner. Geordi was polite and informative
HELEN C. from Parkway Hyundai of Wilmington responded on 01/18/2022 06:50 AM

Thank you for the 5 star review. Treating our customers to excellent service is always our priority!

Employees worked with
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GEORDI ROBERTS
Verified Customer
Leland, NC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Department
The service personnel were very professional. They were courteous and answered all my questions. My appointment was taken at the schedule time and service was completed within the time they said. My overall experience was very good. I would recommend the service department.
HELEN C. from Parkway Hyundai of Wilmington responded on 01/13/2022 05:58 AM

Thank you for the 5 star review. When our customers leave here happy, that makes us happy! 

Employees worked with
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GEORDI ROBERTS
RB
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Robert B.
Wilmington, NC
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good, quick service
They provided good fast same day service.
HELEN C. from Parkway Hyundai of Wilmington responded on 01/13/2022 05:58 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with
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GEORDI ROBERTS
SP
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Stanley P.
Winnabow, NC
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service desk needs improvement
Please read what I wrote before
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 01/04/2022 11:57 AM

Thanks for taking the survey. We read the surveys so we can make improvements to our service department. I am sorry this happened at your last visit. You know by your last visits this is not normal. We have been short staffed in the last few weeks and that will change here soon.
I will speak with the team and find out what happened. I would like to reach out to you. When would be a good time to call?

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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GEORDI ROBERTS
NB
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Nathan B.
Wilmington, NC
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick professional service!
Great waiting area with free WIFI and snacks! Professional staff did more than expected!
HELEN C. from Parkway Hyundai of Wilmington responded on 01/03/2022 09:03 AM

Thank you for the 5 star review. When our customers leave here happy, that makes us happy!

Employees worked with
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GEORDI ROBERTS
Verified Customer
Winnabow, NC
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Stress free service
The service professionals at Parkway are simply exceptional. They are kind, conversational and explain what is being done. They check in during the service and offer great coffee and even snacks while you wait. Then they bring your car right to the door before they say goodbye. Truly a wonderful and unique car dealership and service experience.
HELEN C. from Parkway Hyundai of Wilmington responded on 12/30/2021 05:52 AM

Thank you so much fpr the excellent review!We appreciate you choosing Parkway Hyundai for all of your car care needs! We are grateful to have you as part of Parkway family! 

Employees worked with
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GEORDI ROBERTS
Verified Customer
Leland, NC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Routine Service
Technicians were very thorough in explaining the service.
HELEN C. from Parkway Hyundai of Wilmington responded on 12/28/2021 07:10 AM

Thank you for the 5 star review. Your kind words are much appreciated!

Employees worked with
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GEORDI ROBERTS
AH
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Andrew H.
Wilmington, NC
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customer Verified Customer
10
Category: Service
My Mistake
I wrote about a recent experience I had and wrote a pretty crummy review based on a misunderstanding. I had several people from Parkway reach out to me almost immediately. They listened to my concerns and gave me a valid explanation. I was in the wrong and even still they offered some complimentary services. As nice as that is I declined as the issue was on my end and had nothing to do with their service. I appreciate their care and concern and initiative on resolving my problem so quickly.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/14/2021
Service Type: Maintenance
2
Category: Service
Did not follow service request, added additional charges
Took my daughters car in to have a wheel replaced and left specific instructions to place the old wheel in the trunk. This didn’t happen and my daughter left a voicemail requesting a call back about this which has yet to be returned. Additionally a fee of $20.00 was added to the invoice to diagnose a tire pressure warning light which was not authorized by me or my daughter and was not illuminated upon arrival for her appointment.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/15/2021 06:31 AM

Hello,
Sorry for the confusion. I will have Geordi reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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GEORDI ROBERTS
RH
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Rickey H.
Ocean Isle Beach, NC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Great Service
HELEN C. from Parkway Hyundai of Wilmington responded on 12/09/2021 07:42 AM

Thank you for the 5 stars! 

Employees worked with
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GEORDI ROBERTS
DM
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David M.
Leland, NC
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Consistently excellent service!
I have bought two cars at Parkway and used their service department exclusively for over 10 years. I do not hesitate to recommend them to my neighbors.
HELEN C. from Parkway Hyundai of Wilmington responded on 12/09/2021 07:41 AM

Thank you for the 5 star review. We are grateful to have you as part of our Parkway family! 

Employees worked with
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GEORDI ROBERTS
Verified Customer
Wilmington, NC
2020 Hyundai Kona
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Did not provided service requested
They told they rotated tires and did not thinking that I would not know the difference. At first, service advisor gave me a hard time saying vehicle not due for oil change and only after much conflict did they admit that it was due. Their excuse was they do not usually service turbocharged vehicles. NO apology whatsoever and if I had not continued to insist it was due for an oil change, they would have sent me home without performing service for which I had made an appointment. I then waited one and half hours for oil change (not tire rotation) even though I had made an appt.for an oil change and tire rotation. They also state in paperwork that tire rotation was performed and only admitted tire were not rotated when I told them after looking at the rims that they had not performed a tire rotation. I asked them if it was in the manual that tires should not have been rotated after 11000 miles and they responded they did not know but gave me excuse after excuse. I left feeling conned and lied to about service performed, which they admitted was not done even tho stated as performed on paperwork.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 11/30/2021 11:54 AM

Hi, 
Thanks for the feedback. I spoke with the advisor and figured out what happened. Looks like the technician did not recommend a rotation due to the tire tread depths. The industry standard is to put the best tires in the front. According to the Multi point inspection, the best tires were already on the front. Regardless, the advisor should have given you the choice. Geordi is still new and I will address this to correct the issue. 
I would hope that you would give us another opportunity to build a trustworthy relationship. Please feel free to contact me if there is anything further you would like to discuss.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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GEORDI ROBERTS
Verified Customer
Shallotte, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
I love bringing my vehicle to parkways
HELEN C. from Parkway Hyundai of Wilmington responded on 11/30/2021 11:50 AM

Thank you for the 5 star review. Friendly, efficient is always what you get when you come to Parkway Hyundai! 

Employees worked with
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GEORDI ROBERTS
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