Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / GEORGE SECOFF
GS

GEORGE SECOFF

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 reviews)
77

Reviews of GEORGE SECOFF

CP
gravatar
Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
AM
gravatar
Alfonso M.
Pomona, CA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2022
Service Type: Repair
8
Category: Service
A wire or cover seems to always be left without being put back
The last 3 visits, a wire or cover has been left without being put back in a place where i would have no idea where to put. This last visit i believe a cover was missing all together. Having to drive back is t a problem but it’s an inconvenience. The service other than that isnt bad. Just pay attention to what could be missing in regards to the car part that was used.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 12:25 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customer Verified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/24/2021
Service Type: Repair
5
Category: Service
Simple oil change
Appointment time was overbooked to long of a wait
SEAN K., Service Director from Puente Hills Hyundai responded on 12/27/2021 09:37 AM

Dear customer,
  I am sorry that our service did not meet your expectation.  Sometimes we have a lot of walk in oil changes causing the waiting time gets extended.  But after the construction is over, we should be able to serve our customers more comfortably,,,,,  Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
SY
gravatar
Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Service was great ?
Service person name Gorge was a great ? service person.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2021
Service Type: Repair
5
Category: Service
Clean the surface.
Because of not clean surface that same night I have flat front tire. I was so frustrated I have no spare tire on my car.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2021 04:46 PM

Dear customer,
  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Lawndale, CA
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customer Verified Customer
9
Category: Service
I'm glad they take time to actually look at reviews!
While I was overall satisfied with my service, some minor issues made it seem to me like it was worth a 4 out of 5 stars. But they called to discuss these issues with me personally which has never happened when I've filled out surveys in the past so I'm so pleasantly surprised by this that I'm more than happy to revise my review. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2021
Service Type: Repair
7
Category: Service
Good service, but expensive as dealers tend to be
I think they should check everything in the multi-point inspection they claim to (like tire pressure) but otherwise they do a good job.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/11/2021 04:48 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/18/2021 04:37 PM

Dear customer,
  Thank you for taking the time to re score our survey.
  Of course. We read every single review. Your feedback is very valuable to our dealership. Listening to customer's voice is a big part of my job.  We always like the 5 stars, too^^  Thanks again and we will see you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
SM
gravatar
Scott M.
La Habra, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2022
0
Category: Service
Horrendous Service - total nightmare!
Due to George’s total lack of professionalism, a complaint was submitted to Service Manager Sean; who insisted he “knows what goes on out there” in the service dept. Sean offered to oversee the remainder of our service as the stand in advisor but unfortunately George continue to manage our case. Each interaction with George especially following the complaint was demeaning and hostile. Really wish this could’ve been handled better as my engine seized due to a recall, was completely unexpected / and incredibly inconvenient to be without a car for a month. The lack of support and communication on behalf of Puente Hills Hyundai made a bad situation worse!

Should’ve contacted the general manager.
Employees worked with
GS
GEORGE SECOFF
DT
gravatar
Diane T.
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service still excellent despite major remodel
Was forced to sit in the service reception area due to their major remodel. It was rainy outside and packed inside and that was fine - there were enough chairs - but, got to see how awesome the service personnel are here. There were a few REALLY questionable customers and the service personnel were so professional and *kind* with these people. Wow. VERY impressive - all of them!
Employees worked with
GS
GEORGE SECOFF
SC
gravatar
Shijing C.
Chino, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
They are professional
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
AR
gravatar
Alberto R.
El Monte, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine replacement
All handled well the service was excellent
Employees worked with
GS
GEORGE SECOFF
avatar
ROBERT BINKLEY
DS
gravatar
Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Best
Puente Hilka Hyundai Service Department is my go to place to maintain my car. Nobody else touches it. They respect your time for returning the vehicle. The work is explained, amount charges as agreed. Next recommendations are listed and mentioned.
Employees worked with
GS
GEORGE SECOFF
SY
gravatar
Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
No need to put lot of word. Just good work.?
Employees worked with
GS
GEORGE SECOFF
NC
gravatar
Ney C.
San Dimas, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Satisfied.
From the person that wrote in to the service desk,the time it took to fix the car and delivery of car I was completely satisfied.
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Everything went well
From the minute I got there I was taken care of. Staff was polite and friendly. Customer service was great.
Employees worked with
GS
GEORGE SECOFF
CP
gravatar
Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
GV
gravatar
George V.
Diamond Bar, CA
2017 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helpful
Helpful and friendly workers
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
AM
gravatar
Alfonso M.
Pomona, CA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Employees worked with
GS
GEORGE SECOFF
AC
gravatar
Angel C.
Chino, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
As usual everything Fine.
Schedule and service very good keep up the good work.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:47 AM

Dear customer,
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
DM
gravatar
Denice M.
Los Angeles, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
In and out, and I’m not talking about the burger place!
Quality car serviced by a quality team! I was in and out without the added stress of wondering about the integrity of the mechanics working on my car. 10/10
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:49 AM

Dear customer, 
  We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
TY
gravatar
Tony Y.
Walnut, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very Satisfied
My technical advisor George Secoff called me when my part came in and we schedule appointment to get the car fix. Great job and service was fast.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:50 AM

Dear customer, 
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customer Verified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Employees worked with
GS
GEORGE SECOFF
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.