Jacob Mahar

07/03/2018

Verified Customer

Category: Service

Problem that cant seem to be corrected

You keep asking the wrong person for a review. Take me off your list or whatever.....

Not Recommended

Employees worked with

MORRIS J.

Hayden, ID

02/09/2018

Verified Customer

Category: Service

Parker ford is great but Ford is way below my expectations.

When I bought my truck we noted how poorly the leather seats were sewn. Ford said I had to let a local upholstery shop try to fix the problem--a big fail.
You person at Parker took piks of the seats and sent them to Ford and they sent new seat covers and had my truck for another 2 days and the seats look worse than the one that were replaced--obviously your people saw that and supposedly took more piks knowing I would not accept them.
I was told that a factory rep will be there at the end of February and we need to meet with them.
I looked at the trucks on the line and the seats look good. If I had my way I would fire the inspector at the plant for allowing such shoddy workmanship leave. When you spend 50K for a truck you expect the seats to look like fine furniture not something that came from a Tijuana upholstery shop.
I have owned Dodges for the last 20 years and decide to give Ford another try, I have had Fords in the past and NEVER experienced anything like this.
I don't know what Ford is willing to do to make this right but they need to step up.
I don't have a problem with Parker--you have been very helpful and I know your hands are tied but maybe its time for the general manager or district manager to step in.
The above 1 star rating is on Ford Motor Co. not Parker you guys get a 5 star. Everyone I have had dealing with there has been great.
Your GM or DM can contact me at 509 496 0122(my cell)
Thank you
Morris and Sandra Jaskula

Recommended

Employees worked with

BRIAN H.

Coeur D Alene, ID

08/07/2017

Verified Customer

Category: Service

Lol service dept. Is a joke

I find it pathetic that i brought my truck in 3 times for brakes squeeking only to be told their fine thats what fords do. When we decided we wanted to change brake pads just because we were told rotors and pads were bad. How is that possible when we brought it in 3 times prior. Yes the rotors were taken care of but thank God we went with out gut feelings on our brakes otherwise something horrible could of happened. Oh and by the way you guys always said brakes wete good. So stop saying you recommended them. We insisted on them. I would NEVER recommend your service dept. In fact i will continue telling people our issues with you. Shame on you guys for not doing your job.

Not Recommended

Employees worked with

JAMES M.

Rathdrum, ID

08/05/2017

Verified Customer

Category: Service

Cant get it right

Call me and I will explain how bad you really are!

Not Recommended

Employees worked with

Verified Customer

Coeur D'Alene, ID

08/23/2018

Verified Customer

Category: Service

Not very skilled

I was told by the service guys that they could complete some work for me so I scheduled a time and discussed with the scheduling people what I wanted. When I got there they said they could not do it, but they had an alternative. There alternative did not meet what I was trying to accomplish in the first place, which I did not know at the time. When they finished, it was not what I wanted. And they said what I wanted was not possible. In about 10-15 minutes in their parking lot I was able to do the programming myself by using youtube. needless to say, they did not try or look into the options. There was no reason to pay them for anything, I could have done it all myself in less. time. Everyone I spoke with was very nice and asked if they could do anything for me which was nice. But the reason I was there was to get my truck fixed. If everyone wasn't so nice, it'd be a 1 star.

Not Recommended

Employees worked with

GUY V.

Hayden, ID

Ford Explorer

11/28/2017

Verified Customer

Category: Service

Problem not fixed

Our new Explorer heated passenger seat barely gets warm. Write off: No codes found. So what does that mean? There is no fix?

Recommended

Employees worked with

RUSSELL M.

Kingston, ID

Ford F250

08/21/2018

Verified Customer

Category: Service

Polite customer service

Customer service is great , work is great , just didn’t get a few things I was told I was going to get.

Recommended

Employees worked with

Ford Super Duty F-250 SRW

CURT C.

03/04/2024

Verified Customer

Category: Service

4 tire change

4 tire change quote was competitive with other shops I quoted with. They changed 4 tires and replaced a sensor without any issues. Very please with the level of service I received.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:20 PM

Thank you for choosing Mike White Ford of Coeur d'Alene, Curt! We're thrilled to hear that you found our tire change quote competitive and that we were able to replace the sensor without any issues. Providing top-notch service is always our goal, and we're delighted that we could meet your expectations. We appreciate your business and look forward to serving you again in the future! Have a great day!

Employees worked with

Verified Customer

Coeur D Alene, ID

06/23/2023

Verified Customer

Category: Service

Running board replacement

Easy to make appointment BUT I had to go to the dealer on my own to find out if the replacement parts were in. Repair was quick once everything got ironed out. Can only rate 4 stars because of dealer not letting me know parts were in

Abigail B. from Mike White Ford of Coeur d'Alene responded on 06/24/2023 01:03 AM

We apologize for any inconvenience you may have experienced. We understand your frustration and are happy to hear that the repair was completed quickly. We will make sure to improve our communication when parts are available for any future service. We appreciate your business and hope to see you again soon."

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:40 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford Bronco

05/10/2023

Verified Customer

Category: Service

Good service

Brought vehicle in the morning, out in the afternoon, called when completed and did nice work

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for taking the time to share your experience with us. We are glad to hear that you were able to get your vehicle in and out quickly and that you were satisfied with the work that was done. We strive to provide excellent customer service and we are glad that we were able to meet your expectations.

Employees worked with

Ford F-53 Motorhome Stripped Chassis

Verified Customer

Spokane, WA

02/28/2023

Verified Customer

Category: Service

Our truck had a recall that I could get No dealer in the PNW to help. Mike White Ford DID.

Mike White Ford was the only dealer who was willing to tackle the recall required by Ford, There work was quick, and they kept in constant contact with myself on the time frame in which they were going to be able to complete the repair. They understood our urgency as this was our only service truck and we also had customers who were waiting for us. Big thanks to their service department on getting us in and out ASAP.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:54 PM

Anonymous, thank you for the kind review. We're so glad that we were able to take care of your review and get your service truck safely back on the road! Thank you for trusting Mike White Ford of Coeur d'Alene.

Employees worked with

Verified Customer

Coeur D Alene, ID

Audi A3

05/17/2020

Verified Customer

Category: Service

Good service

We got what we needed

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/19/2020 09:24 AM

Anonymous, thank you for the good review! We're so glad that we were able to meet your needs! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ROBERT G.

Rathdrum, ID

10/04/2019

Verified Customer

Category: Service

New customer review

Everyone I dealt with at Mike White Ford was professional and pleasant to deal with. From the salesman to those in the service department. I would highly recommend Mike White Ford as a place to do business.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:26 AM

Robert, thank you for the great review! We're so glad that you had a great first experience with us and are so glad that you found us to be professional and pleasant. We look forward to serving you in the future and ensuring a full 5 star experience for you!

Employees worked with

Verified Customer

Missoula, MT

06/01/2018

Verified Customer

Category: Service

2017 Ford 150

Do good work

Recommended

Employees worked with

Ford Super Duty F-350 SRW

MARCY G.

Newman Lake, WA

06/01/2018

Verified Customer

Category: Service

Friendly Staff

Jacob and Claudia in accessories are awesome. Great customer service! Do have concerns with length of time to get into service for repairs though. I feel 2 weeks out is ridiculous before you can get into the shop when your car has an issue. I think this needs to be evaluated and resolved! I can see a couple days but not 2weeks+.

Recommended

Employees worked with

LANCE F.

Hayden, ID

01/25/2018

Verified Customer

Category: Service

Top

Great job,well done

Recommended

Employees worked with

HARRY C.

Davenport, WA

08/15/2017

Verified Customer

Category: Service

very people friendly

it just took too long.. the wait was long

Recommended

Employees worked with

BEVERLY K.

Coeur D'Alene, ID

Ford Fusion

04/10/2024

Verified Customer

Category: Service

Stellar Spring Detail by MWF detail shop!

That time of year and fairly new to CDA, so called Mike White Ford where I’ve been having my vehicle serviced since I moved to the area about having it detailed! They have impressed me each time I visit with their prompt and friendly customer service. The place is brightly lit and temperature controlled, as well as spotless! Once you’ve turned over your keys there’s a great lounge area to wait in or meet your courtesy driver who will gladly drop you where you need to go!! Then when your vehicle is ready they will come pick you up!! The best part was picking up my car and having it look amazing!! No more white dog hair to be found anywhere in my black interior!! The last detail I got I won’t mention names (starts with a Z😉), let’s just say the guys at MWF really did a stellar job!! I can’t say enough great things about it! I do have a friendly suggestion…I paid with a credit card and there is no way to leave a tip on the card!? I wish that could be resolved! I went to an ATM
and got cash to bring back to personally hand to them! I let them know how much I appreciated their very exceptional detailed hard work!! I was so pleased with this experience and happy to have my vehicle looking almost new again! Thank you to everyone at Mike White Ford for making things go smoothly from start to finish/arrival to departure! Well oiled machine! Extra big shout out to the amazing detail shop!! I’ll be back!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:48 PM

Dear Beverly, Thank you for your shining review! We're delighted to hear that our detailing service impressed you, and we greatly appreciate your kind words about our prompt and friendly customer service. It's fantastic to know that you found our facilities to be clean, comfortable, and convenient. We're also very thrilled that our team was able to make your vehicle look amazing and that you were pleased with the outcome. Your suggestion regarding leaving a tip with a credit card is duly noted, and we will certainly look into resolving that for our customers. We're grateful for your support and can't wait to welcome you back next time. Best regards, The Mike White Ford Team

Employees worked with

Verified Customer

Post Falls, ID

04/10/2024

Verified Customer

Category: Service

Excellent service from start to finish!

Jacob is a professional and a wealth of knowledge. I wouldn’t go anywhere else for accessories on my f150.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:47 PM

We're thrilled to hear that Jacob provided you with top-notch service and expertise for your F-150 accessories. Thank you for choosing us as your go-to destination for all things F-150 related. We look forward to continuing to impress you in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford BRONCO

03/13/2024

Verified Customer

Category: Service

Great servuce

They got me in quick and a ride home. They were done in less than half a day.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/15/2024 12:41 PM

We're thrilled to hear that we were able to get you in and out efficiently! Thank you for taking the time to share your experience with us! We hope to see you again in the future for all your automotive needs.

Employees worked with