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JACQUAN JONES

SERVICE ADVISOR
Jim Ellis Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(22 reviews)
57

Reviews of JACQUAN JONES

RT
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Richard T.
Atlanta, GA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Battery/Starter failed
Stop
COLLIN M. from Jim Ellis Hyundai responded on 04/01/2022 06:28 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
AE
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April E.
Hampton, GA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Review of Jay Jones and Jom Ellis Hyndai
I haf an exceptional experience with Jom Ellis Hyndai in Camblee Tucker. My service representative was a gentleman named Jay Jones. He was extremely helpful, knowledgeable, patient and dependable. I had bad experiences at other dealerships but this one was 5 stream grade A material. Jay heard my concerns and took them on as his own to see to it that I was able to get my vehicle back safe. The only promise he made was that he would do his best to assist me in 5he process, and try to make it a more pleasant experience than what I had in times past. He did just that and I have already told some people about this Hyndai location for purchases ad well as any services needed. Thank you Hyndai, and Jay Jones for a wonderful experience. My car is backup and running on the road and I pray that it stays that way.
COLLIN M. from Jim Ellis Hyundai responded on 03/30/2022 04:23 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
BS
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Barbara S.
Suwanee, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent, friendly service
I traded in my 2002 Cadillac Sedan DeVille for a new 2011 Hyundai Sonata. I traded in my 2011 Hyundai Sonata in April 2021 for a new 2021 Hyundai Sonata Turbo. I love my Sonata and all the bells and whistles and creature comforts. Many friends have been surprised at all the things it can do. When this 2021 Sonata reaches 100,000 miles, I'll trade it in for another new one at age 83!!
COLLIN M. from Jim Ellis Hyundai responded on 03/28/2022 09:53 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Peachtree Corners, GA
2020 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Not the best
Once the person servicing you approaches they don’t even ask about any questions or concerns prior to the service and they also rush in my opinion. Upon arrival they are very prompt to help you but they are never ever clear on who is helping you like maybe ask them to wave their hand so I know exactly who to walk to you know their name and faces….. customers don’t so I feel like that’s very important
COLLIN M. from Jim Ellis Hyundai responded on 03/16/2022 04:31 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
TM
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Tyler M.
Atlanta, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good experience
Was in and out quicker than mentioned. Everything was fixed in a timely fashion.
COLLIN M. from Jim Ellis Hyundai responded on 03/01/2022 07:33 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Easy drop off and pick up process. Did a great job servicing my car in a timely manner.
COLLIN M. from Jim Ellis Hyundai responded on 02/22/2022 01:04 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
CE
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Charles E.
Stone Mountain, GA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Courteous and friendly staff. Kept me informed.
They took care of all I was there for in timely manner. Washed my car which was a surprise. Found an
issue with my front wheel breaks that needed to be taken of for safety reasons.
Danon H., GENESIS EXPERIENCE MANAGER from Jim Ellis Hyundai responded on 02/18/2022 04:00 AM

Greetings,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement worthwhile improvements.  We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM
Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
SO
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Samson O.
Norcross, GA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
COLLIN M. from Jim Ellis Hyundai responded on 02/08/2022 05:29 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
EW
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Eriq W.
Roswell, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer Service
Jay’s customer service was more than helpful. I got the information needed to take care of my vehicle and he was every detailed in his explanations. Highly recommend his service.
COLLIN M. from Jim Ellis Hyundai responded on 02/07/2022 12:05 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
IC
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Ira Siteria C.
Atlanta, GA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
High Quality service dept. Jay in service was a great help in getting my vehicle back to me as fast as possible.
COLLIN M. from Jim Ellis Hyundai responded on 01/29/2022 07:51 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Experience
A pleasure to do business with.
COLLIN M. from Jim Ellis Hyundai responded on 01/29/2022 06:11 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
TW
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Tyrone W.
Clarkston, GA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good experience
good experience
COLLIN M. from Jim Ellis Hyundai responded on 01/27/2022 12:25 PM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Regular vehicle maintenance
The in person interaction with service dept rep was great. But there is a serious problem in having to wait a month before being able to schedule even routine maintenance. Also, the initial call to the dealership to be transferred to the Service Dept. never results in phone pickup in the service department, but rather always a recording. One must persist through email and text.
QUINCY M. from Jim Ellis Hyundai responded on 01/25/2022 08:30 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
It was good
They let me know that my car had several recall repairs and fixed them all updated me on things that could be checked next time I visit
QUINCY M. from Jim Ellis Hyundai responded on 01/23/2022 01:10 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Roswell, GA
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good experience
Went in for a service recall. Was in and out in less than 90 minutes. Staff very courteous. Good experience.
QUINCY M. from Jim Ellis Hyundai responded on 01/23/2022 01:11 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
BB
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Bruce B.
Marietta, GA
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
GREAT communication from Jay, my Service Manager.
Jay replaced my previous Service Advisor. He was courteous, prompt, easy to communicate with, kept me well informed. Thank you, Jay! 5*****
QUINCY M. from Jim Ellis Hyundai responded on 01/21/2022 04:03 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
AP
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Alberta P.
Decatur, GA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Job JAY
Jay in service was exceptional in keeping me informed about my replacement tires. He was extremely friendly and courteous. He made sure my time was not wasted waiting for tires. He gave me a timeframe and it was accurate.
QUINCY M. from Jim Ellis Hyundai responded on 01/19/2022 06:31 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
JW
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Joyce W.
Atlanta, GA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service experience
Very friendly. Repair was completed very well and on time. Thank you.
QUINCY M. from Jim Ellis Hyundai responded on 01/17/2022 05:13 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
Verified Customer
Atlanta, GA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
They can do it better
Making an appointment over the phone is a crazy thing. Take too much time and never have close dates available

The personal no always is kind and cordial but the service is fast. That make your day easy
QUINCY M. from Jim Ellis Hyundai responded on 01/12/2022 04:20 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
MG
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Monica G.
Atlanta, GA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
0
Category: Service
This rate is just for hype service I received from the advisor Jay Jones.
This facility is so desorganizad and again the only help I received was from Mr. Jay. I’m still have the same problem I had when I brought the car for the first time.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2022
Service Type: Repair
0
Category: Service
Horrible
This facility is run by unprofessional Staff. Most of them don't know what they're doing. They lie to customers, they pass the ball and no one takes responsibility, and of course, we the customers pay for that. Horrible. Never go back there. Hyundai should suspend and close this facility, or hire professionals who want to work with honesty.
QUINCY M. from Jim Ellis Hyundai responded on 01/12/2022 04:19 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business

QUINCY M. from Jim Ellis Hyundai responded on 01/13/2022 10:02 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 

Employees worked with
JJ
JACQUAN JONES
SERVICE ADVISOR
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