Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

Verified Customer
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
The service staff is very professional
The service staff is very professional
DYLAN H. from Eckert Hyundai responded on 03/26/2022 06:19 AM

Thank you for the 5 star review.

Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MW
gravatar
Maranda W.
Irving, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
I came with an issue and it was resolved by the next issue
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JA
gravatar
James A.
Denton, TX
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Consistent service
The service team is always professional and make appropriate recommendations for my vehicle.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/15/2021 03:53 PM

Thank you for the 5 star review.  We look forward to seeing you again soon

Employees worked with
JL
JIM LIGOROTIS
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2021
Service Type: Maintenance
Category: Service
Used to be a great place
This used to be a great place, honest and dependable, but not any more. My last visit to the service department was the most unprofessional and uncaring experience and I will not return.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2021 10:58 AM

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Don Wheeler
Fixed Operation Manager
940-243-6208
DYLAN H. from Eckert Hyundai responded on 02/20/2021 06:09 AM

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

DYLAN H. from Eckert Hyundai responded on 03/08/2021 05:30 AM

Thank you very much for the positive review.  We look forward to seeing you.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DR
gravatar
Drexel R.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled Service
Expertly managed service center by Don and the service writers Jake and Billy are fantastic. Great customer oriented organization and simply super people to work with every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2021 11:49 AM

Wow! Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JM
gravatar
Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
I love Eckert Hyundai here in Denton. They have exceptional staff who help you with your vehicle. Their waiting area is clean and neat as well as the coffee station and bathrooms. With these crazy times there is never too many people in the customer waiting area either so you can social distance.
My car is taken care of and explained to me what will be done as well as the cost. They keep you updated and let you know if they run into any problems that need to be addressed.
Great experience for me and my wallet.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/12/2021 05:46 AM

Joy, Thank you for the very kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JM
gravatar
Joy M.
Argyle, TX
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Energetic Workers
The team really worked swiftly and smoothly, and were friendly on top of that. Enjoy coming here because you arent treated like a herd of cattle!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/16/2020 05:32 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
MH
gravatar
Mark H.
Argyle, TX
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place!
Nice people! Fast and great service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/20/2020 05:37 AM

Thank you for the great survey Mark.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GC
gravatar
Gerald C.
TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thumbs up!
Friendly, fast and reasonably priced
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/15/2020 11:26 AM

Thank you Gerald, I will pass this information along.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CD
gravatar
Charles D.
Denton, TX
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Mgr.would not return my call.
I had trouble with rebate on financing. H ad radio repaired onc. E still not working right. Have had the a/c worked on twice and latest the transmission replaced. Never had this much trouble with a new car.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2020 01:05 PM

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
RC
gravatar
Robert C.
Denton, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great staff
Always exceptional work!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/02/2020 12:11 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JR
gravatar
Joshua R.
Roanoke, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recalls & oil change
It was way fast experience. Nice to be able to drop it off and pick it up in 2hrs. People were nice & enjoyed the social distancing that was going on at this location since I’m 7month pregnant. Great location would come back and recommend to others.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2020 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RW
gravatar
Ronda W.
Corinth, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Over Jul 4 Holiday
Appreciate all the help Jake provided. Never a good time for your car to break down ... then throw in over a holiday weekend. Jake was reassuring ... wound up getting me a loaner ... even though none were originally available. Was easy to work with ... patient with all my questions.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/15/2020 07:03 AM

Rhonda, 
Thank you for the great feedback!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TH
gravatar
Tracy H.
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I have only had two annual services since purchasing my Santa Fe in July 2019. Oil changes and one tire rotation. I have very low mileage on my vehicle. The service has been great both times. The staff/service crew have been polite and professional. I have felt welcomed each time I have gone in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 07:14 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
gravatar
Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
As always a great prompt job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
LG
gravatar
Leslie G.
Argyle, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service experience
Service was prompt, timely and honest/accurate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2020 10:47 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DJ
gravatar
Darrelljanet J.
Frisco, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome
Eckert Hyundai provides excellent service in all departments. We have bought our last two cars from them and we are a customer for life because they truly treat you like family. If you miss those days of receiving excellent service, I highly recommend you stop by for a visit. Special Thanks to our salesman, Tony and Billy in the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2020 02:34 PM

Thank you for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
VF
gravatar
Vanesta F.
Flower Mound, TX
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Loaner Car
The staff was very professional. Jakob R. was very patient with me, he explained all of the services that were being performed on my "baby blue". I had an issue with the steering wheel vibrating that the tech could not duplicate; Jakob found the problem and it was corrected. I appreciate that he took the time to address it and didn't right me off! I have been dealing with this particular dealership for 15+ years and have always been well cared for. They provided a Loaner car to me for the 3 weeks my car was being serviced, I REALLY appreciated not being stranded!
Thank you very much Eckert Hyundai :-), much love to ya!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/21/2020 01:54 PM

Thank you so very much for the kind comments and fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GJ
gravatar
Gary J.
Double Oak, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
It's fun bringing the car in for service. In itself this says a lot. Every time the service is great. No waiting, no hassles, a job well done by experts. Thanks.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2020 04:34 PM

Thank  you Gary.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
KT
gravatar
Kraig T.
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and Beyond
I took my 2019 Santa Fe sport turbo into Eckert Hyundai for a shifting problem. I'd bought the car new a year ago and lately noticed the issue which if it were a standard transmission, felt like popping the clutch, strange for an automatic. Service Manager Don Wheeler wasted no time in helping me, trying first to fix the issue via the software. When this didn't remedy the situation, he determined that replacement of the transmission was in order. Don had service tech Jacob take the ball from there. While it took a little longer than originally anticipated once the replacement transmission arrived (other parts were needed and on backorder), the car now shifts as smoothly and unnoticeably as the Kona loaner I was given. Thanks again guys for resolving this issue!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 02:21 PM

Kraig, 

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.