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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
JB

JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2021
Service Type: Repair
7
Category: Service
Great Service, just very long wait
Waited almost an hour after my appointment to be checked-in, yet Service was great, even though it took longer (for Service) than expected (almost two hours for an oil change).
SEAN K., Service Director from Puente Hills Hyundai responded on 12/22/2021 01:09 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.
  Because of the nature of the business, when we have lots of walk ins, sometimes there are innocent victims like you.....Jhordan was probably overwhelmingly busy failed to notifying you in time that the service is getting delayed..
 Thank you again for taking your own time to fill out the survey and agreeing to re score.  Th re score request will be sent right after this e mail.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
ES
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Elizabeth S.
Covina, CA
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
Service Type: Maintenance
10
Category: Service
Excellent
I’m satisfied with the service.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2021 08:18 AM

Thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Repair
9
Category: Service
Recall Fix
Took vehicle in for recall repair, the next day the engine light came on, the fix was expedited and my car was ready within 2 hrs
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:20 AM

  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
KE
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Kristine E.
Whittier, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
I have always been taken care of at this dealership. They alway inform me of what my car needs, to keep my car in the best condition.
Employees worked with
JB
JHORDAN B BORLA
JC
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Javier C.
Diamond Bar, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
HAPPY customer definitely will be back at the Puente Hills Hyundai dealer
Jhordan Borla the service consultant, guide me through an excellent deal repair to my car service. He was honest and polite. I'll be back whenever my car, need an oil change, etc.
Employees worked with
JB
JHORDAN B BORLA
DR
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Deanna R.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
My car rides smoothly after the work is done
Employees worked with
JB
JHORDAN B BORLA
BL
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Benjamin L.
West Covina, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
Employees worked with
JB
JHORDAN B BORLA
NV
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Nora V.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
7
Category: Service
Thank you, Jhordan!
Jhordan was very personable, friendly, knowledgeable and helped to make us feel at ease. He did not pressure us into getting more services than we needed.
Employees worked with
JB
JHORDAN B BORLA
GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional & Great Prices!
The service performed on my vehicle was at a great price, since they only recommended services needed at the time and my vehicle was done ahead of schedule. Thank you Jhordan Borla!
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2022 05:00 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed (especially, Jhordan) reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
La Mirada, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very satisfied
Service department is always courteous and always explain what is being done,
Employees worked with
JB
JHORDAN B BORLA
GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Employees worked with
JB
JHORDAN B BORLA
CS
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Cristian S.
Santa Ana, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly personnel. Fast service
The personnel was very friendly and helpful. Recommending the services I needed for my car. Fast service
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Walnut, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Nice
People were nice and the service was done very well.
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Pomona, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Staff is friendly
Went to Hyundai because I my steering wheel had like a clicking noise. Went in and told me exactly what I needed. Staff was so friendly. Definitely would go again.
Employees worked with
JB
JHORDAN B BORLA
MC
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Manuel C.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
very good, we spoke with Jordan
no comment I wrote in the other columns
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
The customer service at Puente Hills is awesome from start to end. The Santa Fe by far has been the best vehicle for me and my family.
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Irvine, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional services
I fully satisfied their service.
Employees worked with
JB
JHORDAN B BORLA
LG
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Leticia G.
Walnut, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Staff
Friendly person that helped me as I had this visit. Checked on me while I was waiting which was the first. Pleasant and courteous service rep. (Jordan), that’s not how you spell it, but it’s Jordan.
Employees worked with
JB
JHORDAN B BORLA
TC
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Taeho C.
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was really nice
The workers were nice, gave my vehicle back to me within the promised time.
Employees worked with
JB
JHORDAN B BORLA
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