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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
JB

JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JR
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Jesus R.
Rosemead, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality service
I went in without a reservation which looking was a shot in the dark on a Saturday. Jordan was quick to get me situated and I got the service I needed. Great visit
Recommended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Hacienda Heights, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
It was just great for everything ?.
Recommended
Employees worked with
JB
JHORDAN B BORLA
SC
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Sung C.
Huntington Park, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
6YEARS SERVICE
The reason I've been here for 6 years even though I have a Hyundai dealer near my house is because I haven't had any problems in the last 6 years since I left after service.
If there's one thing to point out, it's that employees change too often.
If there is an employee who feels good after leaving work,
I would like to entrust the car to that employee again, but I don't think I've seen the same employee in nearly 6 years.
It may be a company policy, but sometimes it's good to be familiar with it. But out of all the employees I've met over the past 6 years, the one in charge of me this time was the best.
Recommended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Simi Valley, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer
When negotiating the price of my car, sales person was not pushy. I felt good about price of my car. Very happy with performance and overall features my car has. Purchased a 2021 Palisade.
Recommended
Employees worked with
JB
JHORDAN B BORLA
DV
DONNIE VO
KE
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Kristine E.
Whittier, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
I have always been taken care of at this dealership. They alway inform me of what my car needs, to keep my car in the best condition.
Employees worked with
JB
JHORDAN B BORLA
JC
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Javier C.
Diamond Bar, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
HAPPY customer definitely will be back at the Puente Hills Hyundai dealer
Jhordan Borla the service consultant, guide me through an excellent deal repair to my car service. He was honest and polite. I'll be back whenever my car, need an oil change, etc.
Employees worked with
JB
JHORDAN B BORLA
DR
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Deanna R.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
My car rides smoothly after the work is done
Employees worked with
JB
JHORDAN B BORLA
BL
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Benjamin L.
West Covina, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
Employees worked with
JB
JHORDAN B BORLA
NV
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Nora V.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
7
Category: Service
Thank you, Jhordan!
Jhordan was very personable, friendly, knowledgeable and helped to make us feel at ease. He did not pressure us into getting more services than we needed.
Employees worked with
JB
JHORDAN B BORLA
GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional & Great Prices!
The service performed on my vehicle was at a great price, since they only recommended services needed at the time and my vehicle was done ahead of schedule. Thank you Jhordan Borla!
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2022 05:00 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed (especially, Jhordan) reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
La Mirada, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very satisfied
Service department is always courteous and always explain what is being done,
Employees worked with
JB
JHORDAN B BORLA
GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Employees worked with
JB
JHORDAN B BORLA
GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2021
Service Type: Repair
7
Category: Service
Great Service, just very long wait
Waited almost an hour after my appointment to be checked-in, yet Service was great, even though it took longer (for Service) than expected (almost two hours for an oil change).
SEAN K., Service Director from Puente Hills Hyundai responded on 12/22/2021 01:09 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.
  Because of the nature of the business, when we have lots of walk ins, sometimes there are innocent victims like you.....Jhordan was probably overwhelmingly busy failed to notifying you in time that the service is getting delayed..
 Thank you again for taking your own time to fill out the survey and agreeing to re score.  Th re score request will be sent right after this e mail.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
CS
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Cristian S.
Santa Ana, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly personnel. Fast service
The personnel was very friendly and helpful. Recommending the services I needed for my car. Fast service
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Walnut, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Nice
People were nice and the service was done very well.
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Pomona, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Staff is friendly
Went to Hyundai because I my steering wheel had like a clicking noise. Went in and told me exactly what I needed. Staff was so friendly. Definitely would go again.
Employees worked with
JB
JHORDAN B BORLA
MC
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Manuel C.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
very good, we spoke with Jordan
no comment I wrote in the other columns
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
The customer service at Puente Hills is awesome from start to end. The Santa Fe by far has been the best vehicle for me and my family.
Employees worked with
JB
JHORDAN B BORLA
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