Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / JASON COBURN
avatar

JASON COBURN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

Reviews of JASON COBURN

LS
gravatar
Lanny S.
Scottsdale, AZ
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
pop in charging device for android phone
After follow up by service representive,Mike, I feel problem mios being resolved
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2021
Service Type: Repair
10
Category: Service
pop in charging device for android phone
did not fix charging device
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2021 02:31 PM

Lanny - we'll figure this out.

Enjoy your holidays and we'll catch up after the first of the year.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Hyundai Service
Service advisor is excellent
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2021
Service Type: Repair
8
Category: Service
Hyundai Service
Hyundai service at Earnhardt Hyundai North Scottsdale is very good. The waiting area does not have the amenities of other service departments.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2021 09:54 AM

Thank you for the positive review and recommendation.

We did have to alter some of our ameneties due to Covid and we look forward to restoring our full compliment when it once again seems safe to do so.  In the meantime, we still offer a comfortable lounge, a kids playroom, coffee, snacks, WiFi and private work areas.  If you feel we're missing something in particular please let any our team know, for our guest who do wait, we want to make your stay with us as comfortable as possible.

Michael Southern
Service Manager

We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Whiteriver, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Incomplete Work - ReScore Review
After my initial review, Nazy called me and explained the situation. She assured me that everything were done and she even offered to reset the oil change setting for me.
Nazy is really awesome.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2021
Service Type: Repair
Category: Service
Incomplete Work
Had an oil change but they did not reset the setting and put new sticker. This made me doubt if they even did the oil change
Recommended
NAZY H. from Earnhardt Hyundai North Scottsdale responded on 06/30/2021 12:52 PM

John, sorry for the inconvienence, I asure you the oil change was done. I appreciate your understanding. Thank you, Nazy 

Employees worked with
avatar
JASON COBURN
JK
gravatar
John K.
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customer Verified Customer
Category: Service
reassesment
Issue was not service related but service jumped on the problem right away. Satisfied.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2021
Service Type: Repair
Category: Service
review update
problem mentioned in review has been addressed quickly. very nice.
Recommended
NAZY H. from Earnhardt Hyundai North Scottsdale responded on 06/29/2021 01:03 PM

John, sorry the paint touchup was over looked, I will personally make sure you are taken care of.
Thank you, Nazy

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Make things right
Addressed all issues and concerns
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2021
Service Type: Repair
Category: Service
Poor communication
The service department does not answer the phone or return calls
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2021 03:26 PM

We're sorry and we're working on our phone capacity.

This really should be an exception and not the rule we'll keep working at it and we sincerely hope you next visit is much, much smoother.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customer Verified Customer
Category: Service
Jason was great!!
Jason was great. Have nothing bad to say about his service and courteous manner. Had some confusion about the shuttle service but it was clarified and sorted by Jason. Quick service. Got me in early. Thank you! No A/C in the heat is no fun!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Disappointing
Decent updated details over the phone. Poor customer service regarding courtesy car ride from dealership home.
1.3 miles outside the range and that service was denied to my husband.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2019 04:29 PM

Thank you for the feedback and so sorry for the confusion - our shuttle policy has long been if you'll come to us, we'll come to you.

There is no 1.3 miles outside our range, please feel free to use this service whenever you need.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
love my hyundai
I like my hyundai so much I will not buy any other brand.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2022 07:39 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
RS
gravatar
Randall S.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service on time and done quickly
Service dept. took my car in at the appointment time and finished it in less than an hour. For a car dealer, it was a positive and unexpected experience.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:51 AM

Thank you Randall for the amazing review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
LS
gravatar
Lanny S.
Scottsdale, AZ
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
pop in charging device for android phone
After follow up by service representive,Mike, I feel problem mios being resolved
Employees worked with
avatar
JASON COBURN
JR
gravatar
John R.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service in an emergency
My trunk lid would not stay closed 2 days after I received a recall notice about the trunk latch, so I drove to the dealership and got immediate repairs thanks to Jason the service manager and others in the service department. I was out the door within an hour and a half.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2021 07:23 AM

Thank you for the great review and recommendation for Jason Coburn your advisor.  Fantastic timing on the recall notice for your trunk and we're glad Jason was able to get you in, get you out, so you could get back to your life.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
AP
gravatar
Alexandros P.
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Ricardo and the three managers were not respectful
Unsatisfied with Ricardo's initial attitude of not wanting to fix my car when there is a known problem with the dual clutch and after it was fixed, same rudeness occurred with blaming the Salesforce who do not know and/or do not explain the dual clutch cars.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/14/2021 09:06 AM

Alexandros, we're sorry you felt disrespected after your interactions with Ricardo and the sales managers.

We've been together a long time now, with both the Santa Fe and the Tucson and we really do appreciate your business, we're very sorry you left here with any other impression.  Jason Coburn who you worked with this visit, was the original service advisor for your first oil change on the Santa Fe all the way back in 2015, I know he wouldn't have wanted you to leave with any bad feelings.

We really are sorry this wasn't the experience we want to deliver and we'll use this to coach our team members to do better.

If there is anything we can do to help make this visit up to you, please let me know.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Hyundai Service
Service advisor is excellent
Employees worked with
avatar
JASON COBURN
AD
gravatar
Alexandria D.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super SOUTHERN strikes again!
Michael Southern once again supplying super hero service! Although business is busy and scheduling is backlogged..we still would rather wait for a service appointment from Hyundai-North Scottsdale and Michael (Jason C.), than going to another location for service. Always a great experience dealing with the sales and service team! KUDOS to all...especially Mike S.and squad for delivering top notch service....always!!
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/24/2021 07:35 AM

Thank you Alexandria (and Preston) for another fantastic review.

I promise it has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years and miles ahead.  :)

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
CG
gravatar
Claudia G.
Phoenix, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service/Great People
My service advisor - Jason - is the very best to work with. He keeps me posted about the progress on my vehicle and calls when vehicle is ready. I have taken my vehicle to Earnhardt since I purchased it - with one minor exception - and will purchase my next vehicle from them. Michael Southern and Jason Coburn are the best to work with.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/19/2021 10:32 AM

Thank you Claudia for the amazing review and recommendation.

It really has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and (one day) new Hyundai to come.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
JW
gravatar
James W.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The best service anywhere.
The service dept. is great to work with and I have never been surprised with anything that was not needed. The fact that My Tucson is a really good vehicle is the icing on the cake.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2021 07:40 AM

Thank you James for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to being here for you and your Tucson for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Reviewed
Got it done timely
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2021 04:16 PM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Verified Customer
Scottsdale, AZ
2021 Hyundai Sonata Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Finish the job
This dealer did not rotate my tire or do fluid top off like they said they have accomplished. NEVER trust them.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2021 09:31 AM

P.G. this is very curious.  Our technician had clearly noted that he had rotated the tires, so we are at a loss to understand or explain how it could be that he did not.

Your complimentary maintenance plan from Hyundai does cover oil changes and rotations every 7,500 miles and we automatically include that in any of those services we do for you.  

Of course we want to address any unresolved issues from your last visit, and as your closest Hyundai dealer, we do want to be here for you whenever you need us in the future.  This visit's software update and basic service should not have been an issue for you or for us and we're sorry we left you with such misgivings.  We would like to make this right, I will try reaching out to see how we can get our relationship back on track.

We're sorry you had such a poor experience, we'll try to find a path forward for both of us.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
HW
gravatar
Hunter W.
Phoenix, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
New key fob
It was great.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
JG
gravatar
Jonathan G.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always helpful even when they are busy
I am always happy to have my vehicle serviced at a Earnhardt Hyundai in North Scottsdale. The staff and managers are all very helpful. I’m always greeted promptly and everyone in the dealership is courteous and kind.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:43 PM

Thank you Jonathan for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
TC
gravatar
Teresa C.
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change/ Routine Service
Great friendly service as always. Completed service on schedule to include complimentary car wash.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:43 PM

Thank you Teresa for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.