JC

JEROME CRAWFORD

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(81 reviews)
57

TS
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Tavon S.
Upper Marlboro, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Needs plenty of improvement.
Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.
DAVID P. from Pohanka Hyundai responded on 01/31/2022 11:34 AM

Thank you for your feedback! We will reach out to you see how to be better in the future.


TW
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Taj W.
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Never again
After going here several times, service has decreased every time
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/23/2020 03:11 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CD
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Charlotte D.
Herndon, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Repair
2
Category: Service
not a reliable car
car not reliable
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:45 AM

I'm sorry that you had a less than perfect experience during your last visit. We strive to provide excellent service for each and every one of our customers. I will personally be in contact with you to discuss the matter further. Thank you for taking the time to provide your valued feedback. We appreciate you as a customer and look forward to making this right. 
Regards,
Marcus


TW
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Taiysha W.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customer Verified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/18/2021
Service Type: Repair
Category: Service
Try another dealership
My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.
Not Recommended
KALYN M B. from Pohanka Hyundai responded on 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. from Pohanka Hyundai responded on 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager.  When you get a moment please reach out to me 3019097531.


Verified Customer
Washington, DC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Not good
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:53 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/25/2020 08:10 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. We hope you are Completely Satisfied, Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HM
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Herbert M.
Kettering, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Recall Service
I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.


ST
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Sherrie T.
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2021
Service Type: Repair
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 05:14 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

Employees worked with

Verified Customer
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Not Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2021
Service Type: Repair
Category: Service
Car service
I’m not pleased with my car service i still feel in safe driving with my Family in the car not shifting no power going up hill I know I it a 4 cylinder still should make it up the hill without getting hung I must get out of this Tucson I always wanted a Hyundai but not please with this one very disappointing and dissatisfied
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 07:08 AM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 


Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Was ok
The service was decent but I’m still experiencing problems with my car even though they gave me a list of things to get done.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/10/2020 02:20 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LP
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Lisa P.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Overall great services was done
The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!
MARCUS D. from Pohanka Hyundai responded on 03/04/2022 03:06 PM

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!


Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service!
They did a good job taking care of my vehicle and understanding my urgency matter.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:53 AM

Thank you for your feedback.

Employees worked with

NW
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Natasha W.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good job!
Great job on taking care of my vehicle ?.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for your feedback


TW
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Taiysha W.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customer Verified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended

Verified Customer
Largo, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Visit
Customer Service Rep Sean went above and beyond to provide excellent customer care. Pohanka Hyundia should be grateful for the professional quality service that Sean delivers.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:37 PM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We will also reevaluate our approach and intend to leave you with your best experience on your next visit. 


MC
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Mary C.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
-
-
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PD
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Patricia D.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3/29/2020
Service completed. Good so far
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service managers. BILL
Received service as requested.
Comfortable wait ing room.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CD
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Charlotte D.
Herndon, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

CM
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Charles M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service
Done
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!


LK
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Linda K.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent service
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:15 AM

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!

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