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SureCritic / Hyundai Dealer / Pohanka Hyundai / JEROME CRAWFORD
JC

JEROME CRAWFORD

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(81 reviews)
57

Reviews of JEROME CRAWFORD

CD
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Charlotte D.
Herndon, VA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.
Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
CM
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Charles M.
Washington, DC
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service
Done
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
LK
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Linda K.
District Heights, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent service
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:15 AM

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
Verified Customer
Hyattsville, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Major Service
I went into the dealership for a major maintenance service the service was excellent the young lady that checked me in and out explained everything in full complete details. She even explained some things about my next two services. I always get my car serviced at Pohanka Hyundai and the service is always excellent. The staff is always kind and professional.
MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:33 AM

We're happy to hear that you received excellent service from our staff. Thank you for your business and we look forward to taking care of your vehicle in the future!

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
MG
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Mary G.
Baltimore, MD
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mary G.
The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️
MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:26 AM

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!

Employees worked with
EP
ELVIS A POMELLS
JC
JEROME CRAWFORD
Verified Customer
Bowie, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Walk- in
I was greeted outside by staff. Very personal and professional. I was provided with status updates of car repair during the entire time I was waiting. I even spoke with the tech who worked on my car to thank him.
MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:11 PM

Its always nice to be greeted at your vehicle, especially during these cold winter months! We're happy to hear our staff is doing their best to make our customers feel welcome. Thank you for taking the time to provide your feedback, and we look forward to taking care of your vehicle's service needs in the future. 

Employees worked with
JC
JEROME CRAWFORD
Verified Customer
Bowie, MD
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Comments
Service was efficient, timely and professional in delivery by all personal.
DAVID P. from Pohanka Hyundai responded on 01/10/2022 10:48 AM

Thank you! We appreciate your input!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
JG
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James G.
District Heights, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was for check engine, 60K maintenance, repair on a service recall for a defective part.
Outstanding service. I was accurately advised it would be about 2 weeks due to a backlog to have a diagnostic conducted. Also, during this period received a recall notice from Hyundai to replace a defected part. A big shout out to Sean for his professionalism and courtesy!
DAVID P. from Pohanka Hyundai responded on 12/10/2021 06:12 AM

Thank you for your feedback and patience! 

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
EC
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Edward C.
Upper Marlboro, MD
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer service
My service advisor was excellent

Ms Shannon Tristion
DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:43 AM

Thank you! I will pass on you kind comments!

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
AJ
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Alexander J.
Washington, DC
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent maintenance service at Pohanka Hyundai!
Excellent
DAVID P. from Pohanka Hyundai responded on 10/29/2021 01:16 PM

Thank you for the comments. We will use them to imporve our process!

Employees worked with
JC
JEROME CRAWFORD
JS
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Jeannette S.
Upper Marlboro, MD
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service Review
My last service experience was very pleasant. I had not scheduled an appointment, but I was able to bring my car anyway. The department wasn't sure they would be able to work on my car, but they were able to fit me in. This made a world of difference. I didn't have to wait am extended length of time. Everything went well ?.
DAVID P. from Pohanka Hyundai responded on 10/18/2021 06:05 AM

Thanks for the great comments

Employees worked with
JC
JEROME CRAWFORD
SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. from Pohanka Hyundai responded on 09/21/2021 05:16 AM

Thank you for your feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
Verified Customer
Upper Marlboro, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. from Pohanka Hyundai responded on 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Reviews
I don’t write reviews.
DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:36 AM

Thank your for your great score!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
AC
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Annette C.
Greater Landover, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Friendly customer service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
JV
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Jose V.
Bowie, MD
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/14/2021 08:00 AM

Thank you for providing your feedback Jose. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
JC
JEROME CRAWFORD
Verified Customer
Waldorf, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great customer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 11:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
TK
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Thomas K.
Silver Spring, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service from service advisor Will
Will is awesome very professional, patient and friendly
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Thomas. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
Verified Customer
New Carrolltn, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Not Recommended
Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
ER
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Ebone R.
Washington, DC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
I am always happy with my service. Will is always great and attentive!!! He goes above and beyond and I really appreciate that!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:40 AM

We appreciate your positive feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
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