JC

JEROME CRAWFORD

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(81 reviews)
57

TW
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Taiysha W.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customer Verified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended

AC
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Annette C.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Friendly customer service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


JV
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Jose V.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/14/2021 08:00 AM

Thank you for providing your feedback Jose. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great customer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 11:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


TK
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Thomas K.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service from service advisor Will
Will is awesome very professional, patient and friendly
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Thomas. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


ER
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Ebone R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
I am always happy with my service. Will is always great and attentive!!! He goes above and beyond and I really appreciate that!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:40 AM

We appreciate your positive feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
Great customer service and quick turn around, will definitely return.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/03/2021 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Kirsten and crew were very professional and knowledgeable about concerns
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 11:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Largo, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Visit
Customer Service Rep Sean went above and beyond to provide excellent customer care. Pohanka Hyundia should be grateful for the professional quality service that Sean delivers.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:37 PM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We will also reevaluate our approach and intend to leave you with your best experience on your next visit. 


SP
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Sandra P.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great atmosphere
Great overall service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 04:29 AM

We appreciate your positive feedback about our business and employees Sandra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Great customer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/14/2021 05:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


DT
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Denine T.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pohanka Hyundai
Always exceptional service when I have to go for servicing.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/23/2020 04:55 AM

Thank you for your review and for choosing Pohanka for your service Denine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


KB
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Kevina B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
They provide great customer service and care for for their clients and visitors.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/09/2020 05:04 AM

We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I give all five stars nothing but exceptional service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/23/2020 05:24 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


OG
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Otis G.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service from Sean
I always look forward to dealing with Sean. Great person and very knowledgeable.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/21/2020 04:24 AM

We appreciate your positive feedback about our business and employees Otis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AP
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Angela P.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Received exceptional service
I've been coming to Pohanka hyundai since 2004. This is my second hyundai car. I bought both of my hyundai cars from Pohang. I like the dealership, cars and the people.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/15/2020 07:32 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business Angela.

Employees worked with

MC
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Mary C.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
-
-
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BN
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Barbara N.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer
Customers Services
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:27 AM

Thank you for your review Barbara. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They check everything
I recommend goin
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:25 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JM
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James M.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, knowledgeable techs.
Knowledgeable techs
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 02:11 PM

We appreciate your trust James, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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