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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
San Gabriel, CA
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Decent
Arrived earlier than my service appointment time. Got seen a bit after. Provided a rough time estimate of completion. It was finished before the time so that's a plus. No amenities in the waiting room most likely due to Covid but some Coffee would be nice for the morning appointments. Sales people are obvious to people looking at the cars in the show room who may had been interested in another car. Guess not.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/16/2021 03:49 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
YC
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Yessenia C.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
overpriced!!!
was given an amt of around $200 + just to change headlight bulb...did not service my car here.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2020 11:25 AM

Thank you for taking the time to fill out our survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
La Habra, CA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Multiple trips needed.
I’m not sure why every time I take my car in for an issue it takes two or three times to actually have the problem fixed. It’s like the techs are just rushing the cars out of the door to clear their queue. Not one time have I not had to do multiple trips. Service manager needs to step up and get involved.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/08/2019 05:01 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
PA
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Peter A.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SA
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Sr A.
Downey, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good personnel and good service. Brake components very expensive
My Genesis 2012 has 26 K original miles. The brake components(cptr) went out expensive. I need to replace the passenger rear view mirror. Motor burned out at 26K expensive. I did not replace it.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:53 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.    Maybe starting with less expensive parts?    Please see me next time you come.  I will personally take care of you.


                                     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
No
No
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
CM
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Christy M.
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Courteous service and competitive prices.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
EL
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Elizabeth L.
Pomona, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Javier, Service Adviser
Javer takes care of my Elantra. I hope my Elantra last many more miles. Puente Hills Hyundai is alright by me.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 03:50 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
EL
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Elizabeth L.
Pomona, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Advisor Javer
The Oder and smell didn’t last 2 days, it lasted 6 days. They did an Evaporator flush and replaced the Air Cabin Filter. Now I feel the air I breathe is cleaner.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 10:12 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
PM
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Patrick M.
Hacienda Heights, CA
2015 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Dont breakdown on a friday
You need to have your service techs work weekends and if you do, you need more than one. And do not contact me.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/24/2018 10:38 AM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra Heights, CA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not such a tight ship.
When returned to me after basic servicing, my car had a rattle it didn't have before I dropped it off, requiring me to return it to be fixed, and while the rattle did disappear after they worked on it again, no valid explanation was given as to what had been done wrong or left undone.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/16/2018 08:06 AM

    It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
TA
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Timothy A.
West Covina, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The customer service rep Jever
Great place to get service. Go see Jever.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/24/2018 04:14 PM

Your kind words are much appreciated.
Thank you for the great review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CS
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Christopher S.
Fountain Valley, CA
2013 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty Promises, Less than honest.
Read the small print on your warranty. You are told one thing, and come to find out later, it is not the truth.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2018 01:34 PM

It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future. Thank you for taking your time to do a lengthy, honest comments.  We always appreciate your input regardless.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
TS
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Tim S.
Montebello, CA
2009 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
cars returned to customers with warning lights on.
I hadn't come to your dealership for some time do to a previous bad visit to your dealership, seems like nothings changed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:29 AM

It’s unfortunate the service did not meet your expectations.  Please call us back if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LW
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Larry W.
Walnut, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service
take care of needs seem to try and get my cost down but major & other big service is still not real cost friendly to me
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/07/2018 10:24 AM

Thank you for the generous review.  Please come and talk to me when you need major service.  I certainly will make it more affordable for you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Brea, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Popcorn Is Good
The waiting area is large, comfortable, and serves popcorn. But the place was a madhouse the day I was there. The service check-in guys were clearly flustered.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2018 02:26 PM

I am glad you liked the popcorn at least.^^  Sometimes we have busy moments like that.  Please visit us again.  We will make it up for you. Thank you for your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DC
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Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Javier is great
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2018 10:23 AM

I agree with you.  I am glad we make you happy. Thank you for taking time and do survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MM
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Miguel M.
Bell Gardens, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Excellent!!!
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
CO
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Christian O.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service advisor Javer is exceptional. He is the ONLY reason I continue to bring my car to Puente Hills Hyundai for service. I have been made to feel less-than-important by other service advisors and even called a liar by one of them. Javer keeps me coming back.
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor Communications
It took several attempts to fix my backup camera problems. No communications at all. Unacceptable.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 09:55 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience. Thank you once again for taking the time to let me know about your experience.
We will contact you after discussing with service advisor and technician.

Employees worked with
JE
JAVER ESQUIVEL
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