JESUS FAVELA

Overall Rating

4.9

(46 reviews)

75

Reviews of JESUS FAVELA

BG

Brady G.

Racine, WI

2021 Hyundai Palisade

07/01/2021

Verified Customer

Category: Sales

Dent

Sales person was amazing. Friendly and kept in contact. Manager kept in contact and was responsive. I would be giving a five star if we did not deal with our dent situation. Brand new and they drilled hold in our door and plugged it with a piece of plastic. Working in the field other cautions could have been taken like removing the door panel and fixing the dent. Not drilling a hole and placing a plastic plug in. They did offer to come back to have plastic plug fixed. However after one bad experience done incorrectly I do not feel comfortable having them do anymore body work- to a brand new vehicle.

Not Recommended

VERONICA R. from Rosen Hyundai responded on 07/02/2021 07:21 AM

I'm glad you had a good experience with us~ Other than the dent. Very sorry about that. I will forward your information to our General Manager.

Employees worked with

Verified Customer

Gilberts, IL

2022 Hyundai Tucson

07/12/2021

Verified Customer

Category: Sales

Amazing car!

We loved our experience at Hyundai. The people were very friendly, professional, and helpful. They went that extra mile to satisfy my needs.

Recommended

VERONICA R. from Rosen Hyundai responded on 07/13/2021 10:17 AM

Thank you for the 5 star review, we appreciate your business!

Employees worked with

PS

Patricia S.

Algonquin, IL

2021 Hyundai Santa Fe

06/30/2021

Verified Customer

Category: Sales

Exceptional customer service

We were very impressed with this dealer and the customer service and how well we were taken care of.

Recommended

VERONICA R. from Rosen Hyundai responded on 07/01/2021 10:10 AM

Thank you for the 5 star review Patricia! Enjoy your new Santa Fe!

Employees worked with

SB

Stephen B.

Village Of Lakewood, IL

2021 Hyundai Palisade

06/29/2021

Verified Customer

Category: Sales

Getting Most out of Car

Staff was friendly and knowledgeable. Buying the Calligraphy model has a great upside if you know how to use it. Spent four hours on two different occasions and will go back for further training as questions continue to pop up as to how to use. There is a lot to learn and I am confidant that fine tuning will continue to happen as I go forward

Recommended

VERONICA R. from Rosen Hyundai responded on 07/01/2021 10:09 AM

Thank you for the 5 star review Steve. We appreciate your business. Enjoy your new Palisade!

Employees worked with

EH

Edward H.

Bartlett, IL

2021 Hyundai Tucson

05/05/2021

Verified Customer

Category: Sales

Not Pushy

The sales men where not pushy listened to what we wanted. Everyone there worked as a team once we made our purchase.

Recommended

VERONICA R. from Rosen Hyundai responded on 05/06/2021 10:19 AM

Thank you for the 5 star review Edward. We are glad you had a great experience and your business is appreciated!

Employees worked with

MB

Mark B.

Cary, IL

2021 Hyundai Santa Fe

04/05/2021

Verified Customer

Category: Sales

Another great car buying experience.

From the moment I walked in the door I was treated as a valued customer, as I always am at Rosen. I hate buying cars and they always make it a no pressure very pleasant experience. That’s why I have purchased 5 cars from Rosen and recommend them to my friends and family.

Recommended

VERONICA R. from Rosen Hyundai responded on 04/05/2021 01:09 PM

Thank you for the great 5 star review Mark. Thank you for your continued business; we look forward to helping you again soon!

Employees worked with

RICHARD MATTHIES

MH

Michael H.

Algonquin, IL

2021 Hyundai Sonata

03/31/2021

Verified Customer

Category: Sales

The people

I had a very good experience from the time I arrived until I took delivery of the car (next day).

Recommended

VERONICA R. from Rosen Hyundai responded on 04/01/2021 03:20 PM

Thanks for the 5 star review Michael. Glad to hear you had such a great experience with us!

Employees worked with

DH

Douglas H.

Algonquin, IL

2021 Hyundai Tucson

03/10/2021

Verified Customer

Category: Sales

Awesome Customer Service

This was the fifth vehicle I have purchased from Rosen Hyundai. I have never left the dealership feeling like I didn't get an excellent deal. Plus they have always been able to find the vehicle I wanted.

Recommended

VERONICA R. from Rosen Hyundai responded on 03/11/2021 01:45 PM

Thanks for the great review Doug. We appreciate your continued business. So glad to hear you love our services and vehicles!

Employees worked with

RICHARD MATTHIES

LB

Linda B.

Algonquin, IL

2021 Hyundai Palisade

02/08/2021

Verified Customer

Category: Sales

A very relaxed and easy way to deal with a major purchase

I have purchased many cars in my lifetime and wish that all where as comfortable as this one. The sales and service are the best.

Recommended

VERONICA R. from Rosen Hyundai responded on 02/09/2021 07:45 AM

We are so glad to hear of your experience Linda; thank you for the 5 star review. Looking forward to help you with your next vehicle purchase.

Employees worked with

Verified Customer

Carpentersville, IL

2020 Hyundai Santa Fe

01/04/2021

Verified Customer

Category: Sales

nice place to do business.

nice people, nice showroom, very helpful

Recommended

VERONICA R. from Rosen Hyundai responded on 01/04/2021 10:58 AM

Thank you for the 5 star review! We appreciate your business.

Employees worked with

RICHARD MATTHIES

MD

Michael D.

Johnsburg, IL

2021 Hyundai Kona

01/01/2021

Verified Customer

Category: Sales

The best experience ever

I had worked with jon muel and he did an awesome job, no pressure very educated on product, he took such great care with me i was so impressed. Very curteuos. Respectful. Awesome hospitality. He explained all the steps very carefully he helped me get my car up to speed with the technology end he made sure that i had everything i need before i left. The gentleman in financing yassim (sorry if i have your name wrong) he was to the point with the paperwork it didnt take as long as it could have. He also explained everything completly, if i hsd questions he took his time to be accurate. These two gentleman have really made the experience the best. I will reccomend rosen and these two great employees. Keep up the awesome job

Recommended

VERONICA R. from Rosen Hyundai responded on 01/02/2021 08:17 AM

Thank you for the wonderful review Michael! We strive for the best at Rosen Hyundai and are glad that's what you experienced! Your business is appreciated.

Employees worked with

MK

Mathew K.

Crystal Lake, IL

2021 Hyundai Palisade

12/17/2020

Verified Customer

Category: Sales

Knowledgeable friendly staff

Reyes was a great salesperson. Very easy to deal with.

Recommended

Dominick L. from Rosen Hyundai responded on 12/17/2020 05:06 PM

Mathew thanks for the review!

VERONICA R. from Rosen Hyundai responded on 12/18/2020 07:20 AM

Thank you for the 5 star review Mathew. We're always glad to see our customers experiencing our best here at Rosen Hyundai! Thank you for your business; we hope to help you with your future vehicle needs!

Employees worked with

MH

Mikee H.

Mchenry, IL

2021 Hyundai Tucson

12/13/2020

Verified Customer

Category: Sales

Veronica Rock

He made car buying fun

Recommended

VERONICA R. from Rosen Hyundai responded on 12/14/2020 12:06 PM

Thank you for the 5 star review Mike! We appreciate your business and hope to see you soon.

Employees worked with

NH

Nathan H.

Woodstock, IL

2020 Hyundai Santa Fe

12/09/2020

Verified Customer

Category: Sales

Great Dealership

Great pricing. Employees were great to deal with. I was having trouble finding the vehicle I wanted and the dealership was able to locate the exact vehicle I was looking for.

Recommended

VERONICA R. from Rosen Hyundai responded on 12/10/2020 10:53 AM

Thank you for the 5 star review Nathan! I'm glad we were able to find the vehicle you were looking for with a great price! Your business is appreciated!

Employees worked with

EG

Eric G.

Crystal Lake, IL

2020 Hyundai Elantra

12/04/2020

Verified Customer

Category: Sales

Very friendly atmosphere.

The process from start to finish takes way too long. I've brought 2 vehicles and the process averaged 4.5 hours.

Recommended

VERONICA R. from Rosen Hyundai responded on 12/07/2020 07:30 AM

Thanks for the 5 star review Eric. We appreciate your business.

Employees worked with

BF

Bart F.

Fort Worth, TX

2020 Hyundai Sonata

12/01/2020

Verified Customer

Category: Sales

Sale team

The salesman are so knowledgeable on the vehicles brand of what they sell

Recommended

VERONICA R. from Rosen Hyundai responded on 12/03/2020 12:39 PM

Glad to hear you had a great experience with us Bart! Thank you for the great review and your business!

Employees worked with

JG

Jeffrey G.

Saint Charles, IL

2020 Hyundai Santa Fe

11/28/2020

Verified Customer

Category: Sales

5th car with Jared—why stop now?!

This is the 5th car we’ve purchased from Jared Shaw. As we’ve said before, it’s not even like buying a car—he just takes care of all your needs before you walk in the door! AND...Always gets a better deal for us than what he originally quotes! I’ve overheard how well he takes care of other customers as well. Dude is consistent in his ethic and I hope it rubs off on others.

Thanks again, Jared. Well certainly be in touch soon.
Best,
JG

Recommended

VERONICA R. from Rosen Hyundai responded on 11/30/2020 07:37 AM

Thanks for the great 5 star review Jeff! We appreciate your continued business! Looking forward to helping you with many more Hyundai's!

Employees worked with

JP

Joseph P.

West Dundee, IL

2020 Hyundai Santa Fe

11/17/2020

Verified Customer

Category: Sales

Truly no pressure atmosphere

Purchased my Santa Fe 2.0 limited from Jared Shaw. It’s clear he cares about his customers and he happily goes the extra mile to make sure any and all details/questions are answered. I will return to both Rosen and Jared for my next purchase in the future. Each step of the experience was professional and each person I’ve dealt with including both the service and finance manager was also beyond hospitable and seamless. Great people work here

Recommended

VERONICA R. from Rosen Hyundai responded on 11/17/2020 01:13 PM

Thank you for the great, 5 star review Joseph! We are so glad to hear that our customers experienced the way buying a car should be! We appreciate your business and hope to see you soon!

Employees worked with

Verified Customer

West Dundee, IL

2020 Hyundai Santa Fe

11/04/2020

Verified Customer

Category: Sales

No pressure

Refreshing to not have high pressure salesmen coming at you. Very nice, down to earth and honest. Very little back and forth negotiations in regards to pricing. Discounts were added where applicable and price was fair. Love my Santa Fe!!!

Recommended

VERONICA R. from Rosen Hyundai responded on 11/05/2020 11:38 AM

Thank you for the 5 star review. I'm glad to hear you had a great experience with Ron here at Rosen Hyundai! We appreciate your business.

Employees worked with

KV

Kathy V.

Huntley, IL

2021 Hyundai Tucson

09/30/2020

Verified Customer

Category: Sales

Tucson

Richard was very helpful and understood what we were looking for.

Recommended

VERONICA R. from Rosen Hyundai responded on 10/01/2020 10:47 AM

Thank you for the 5 star review Kathy. Glad you had a great experience with Richard and finding the Tuscon you were looking for! We appreciate your business.

Employees worked with

RICHARD MATTHIES

Displaying Review 1 - 20 of 46 in total

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.