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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

CG
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Cathylyn G.
Deer Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customer Verified Customer
7
Category: Service
customer service
After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2022
Service Type: Repair
0
Category: Service
Engine replacement
Terrible customer service
ERIKA D. from Atlantic Hyundai responded on 01/09/2022 01:59 PM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you 

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 10:36 AM

THANK YOU MS. GUCKER 

Employees worked with
JG
JOHN J GROSSO
AT
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Adam T.
Bay Shore, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Service
Customer Resolution
Spoke to Erica. Came to mutual resolution.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2021
Service Type: Maintenance
0
Category: Service
Oil Change FROM H@LL
My oil change took 3 1/2 hours. Late to work. Almost got fired. I had 7:30 am appointment too. Didn’t get out til after 10am.
ERIKA D. from Atlantic Hyundai responded on 10/02/2021 08:32 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you  

Employees worked with
JG
JOHN J GROSSO
TD
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Tricia D.
Deer Park, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customer Verified Customer
8
Category: Service
Customer Resolution with my engine issue
My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2021
Service Type: Repair
1
Category: Service
Engine under warranty and the dissatisfied customer service I received to get my vehicle back
Took 2 months for my truck to get an engine that was under warranty, to deal with lack of communication from the service manager, lack of return calls, emails from Hyundai that I had to get the Head of Service involved. Plus to not be given a loaner vehicle while my truck was sitting at the shop was unacceptable and limited my activities for the summer with my family. As a loyal customer who had multiple vehicles purchased from Hyundai this last experience and the run around I received has left me so dissatisfied that I will not purchase another vehicle.
ERIKA D. from Atlantic Hyundai responded on 08/23/2021 08:10 AM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Huntington Station, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customer Verified Customer
Category: Service
Customer Service
Today I spoke to John Grosso from Atlantic Hyundai and it was a pleasure! He reassured me that my 2014 Sante Fe is in good hands and their in the progress of ordering my new engine and that he will make every effect to get me a rent a car for me to use for as long as it takes for my car to be fix! My mind is at ease after talking to John and knowing that everyone there are doing everything possible to make this easy for me.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2021
Service Type: Maintenance
Category: Service
Bad Customer Service
I am beyond frustrated about the customer service !
Went in for a air conditioning problem and left the lot with a blown out engine and no loaner car After leaving over 5 messages and not 1return call
I WILL NEVER COME BACK !!!!!!!!!!!
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/28/2021 06:11 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

Employees worked with
JG
JOHN J GROSSO
RT
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Ralph T.
Bay Shore, NY
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service did not completly fix car
Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/20/2021
Service Type: Repair
Category: Service
Service did not completly fix car
We brought our Velostar in on Friday morning for a check engine light and the touchscreen not working on dash. They had the car until Monday evening, never called me to say it was supposably done. Picked up car right before closing and noticed the touchscreen was never repaired. Noone has told me why, they just dropped the car and close.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/21/2021 06:24 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

 
ERIKA D. from Atlantic Hyundai responded on 08/09/2021 01:48 PM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
KT
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Katrina T.
Huntington Station, NY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Resolution feedback
Erika and Tim helped resolve an issue that I had prior to having their assistance. Erika was very professional and was easy to reach. She brought the rental car to my job and was very kind and went above and beyond. I will only goto her form now on I will not goto anyone else.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2021
Service Type: Maintenance
Category: Service
Resolution to original issue
My first service experience was horrible to start the least than I had Tim and Erika assist me in correcting the issues. Erika was very professional and helpful in many ways. I needed a rental car due to the issues on my car and she brought it to my job with no hesitation. I appreciated her helpfulness. I will only goto her from now on. I would only recommend a friend to goto Erika or Tim
Recommended
ERIKA D. from Atlantic Hyundai responded on 05/27/2021 06:06 AM

Thank you for taking the time to fill out our survey. I apologize that your vehicle was not completed in an effecient time. I will be contacting you regarding your recent visit 

ERIKA D. from Atlantic Hyundai responded on 06/08/2021 10:21 AM

THANK YOU SO MUCH MS. KATRINA FOR THE KINDA WORDS, WE APPRECIATE YOU 

Employees worked with
JG
JOHN J GROSSO
DC
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Donna C.
Bay Shore, NY
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customer Verified Customer
Category: Service
Service
John Grosso reached out to me immediately to resolve any problems with my vehicle excellent customer service and gave me a great laugh job well done thank you
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Not so great
My time is valuable as I work full time the sign says they get 159.00 an hour flat rate well I was made to wait over an hour for loaner car that was scheduled weeks in advanced so my fee is 159.00 for the hour I waited also the main issue paint on hatchback not looked at or repaired
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/15/2021 03:13 PM

Mrs, Casey the service department is reviewing your service visit once we speak to all parties we will be in touch to review your concerns. 

Employees worked with
JG
JOHN J GROSSO
JS
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Judy S.
Babylon, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
Customer service
Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2021
Service Type: Maintenance
Category: Service
Recent visit
I left with my tires inflated to 60!! I was told I would have to wait to have it looked at. After an 860.00 repair I kept calling until I was told I could bring it right back.,I’m very concerned about safety and attention to detail
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/31/2021 12:48 PM

Judy, 

Thank you for taking the time to speak with John. We apologize about the inconvenience. Thank you for being patient with us and understanding 

Employees worked with
JG
JOHN J GROSSO
MK
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Michael K.
Queens, NY
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
Category: Service
ABIGAIL L. from Atlantic Hyundai responded on 03/23/2021 08:58 AM

Michael,

Thank you for taking the time to complete our survey. I apologize about the inconveneince we have caused. We will be contacting you regarding your recent visit

Employees worked with
JG
JOHN J GROSSO
OC
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Oronzo C.
Farmingville, NY
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Repair
Category: Service
ERIKA D. from Atlantic Hyundai responded on 03/23/2021 08:17 AM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 

 

Employees worked with
JG
JOHN J GROSSO
AJ
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Anthony J.
Shirley, NY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customer Verified Customer
Category: Service
Great place to get car serviced
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Maintenance
Category: Service
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. There used to be coffee and cookies but I guess with the new regulations that’s no longer possible. But all in all it’s a good spot to service.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/12/2021 07:38 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso for all of your future service needs.

ERIKA D. from Atlantic Hyundai responded on 03/12/2021 07:51 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Richmond Hill, NY
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Service Specific Review
Thank you Service Team.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2021
Service Type: Maintenance
Category: Service
Misrepresentation & Broken Promises
Origin of my first Hyundai, a Tiburon, in the early 2000s; currently on the third Hyundai!

Amazing how fast time flies & how quickly an experience with the Sales & Financing departments would nose-dive... thanks to mis-representation, broken promises, & lack of transparency!

Thanks to Service for saving the day; unfortunately the damage in customer service has already been done.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/11/2021 04:42 AM

Thank you for taking the time to respond to our survey. We are so glad that your visit  with the service department was favorable 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Meadow, NY
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customer Verified Customer
Category: Service
Nice workers at this service
It was a good experience
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2021
Service Type: Repair
Category: Service
Nothing
Nothing to say
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Bellmore, NY
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
verified customer Verified Customer
Category: Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2021
Service Type: Repair
Category: Service
Needless repairs
I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused. 

Employees worked with
JG
JOHN J GROSSO
RM
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customer Verified Customer
Category: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020
Service Type: Maintenance
Category: Service
Service appt was disappointing
I was disappointed on the way I was treated.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 09/05/2020 05:11 AM

Raymond,


Thank you for taking the time to complete our survey. I apologize about the lack of customer service that you received. I am looking into your repair order and will be contacting you 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Manorville, NY
2020 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
verified customer Verified Customer
Category: Service
Excellent Customer Service
I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
Service Type: Maintenance
Category: Service
Only poor rating due to the time we’re in now!
During COVID issues there’s a lot to be misinterpreted but my experience was acceptable for what’s been going on
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/03/2020 12:00 PM

Thank you for taking the time to complete our survey. I apologize that we did not meet your expectations. I will be contacting you regarding your recent visit

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Wyandanch, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customer Verified Customer
Category: Service
Customer Care
I am over all satisfied with the Customer Care that I received at Atlantic Hyundai. They are very attentive to the needs of the customers, any questions and concerns are answered promptly. They make sure that your vehicle is being care for properly. I would recommend this place to anyone, great job!!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2020
Service Type: Repair
Category: Service
N/A
MEDICORE
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/26/2020 06:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience that our service department has caused you. I will be giving you a call regarding your recent visit with us 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Babylon, NY
2019 Hyundai Veloster
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2020
verified customer Verified Customer
Category: Service
Good Customer Service
Good Customer service. They make sure the customer gets what they want, and make sure they are satisfied.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/21/2020
Service Type: Repair
Category: Service
Better Communication with customers
Need to tell the customer if something extra they noticed needs to be done with the car before the customer comes back and sees extra charges on the bill without being told previously.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 01/21/2020 11:39 AM

Thank you for taking the time to complete our survey, We apologize about any inconvenience. We are looking into your recent service visit and will contact you. 

ABIGAIL L. from Atlantic Hyundai responded on 02/04/2020 11:37 AM

Thank you Andrea! 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
verified customer Verified Customer
Category: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2019
Service Type: Maintenance
Category: Service
Takes forever and lacks communication
The amount of time it takes to complete service even when you have an appointment is ridiculous. There is a definite lack of communication as well.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/27/2019 03:20 PM

Gina, thank you for taking the time to provide feedback on your recent service visit. I look forward to hearing back from you to discuss the concerns during your recent visit. 

Employees worked with
JG
JOHN J GROSSO
SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customer Verified Customer
Category: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/06/2019
Service Type: Maintenance
Category: Service
Not a happy customer!
This was the first time getting oil change there, and there was no one around to tell me where to go. And waiting an hour and a half was ridiculous! And then the fellas that bring your car to you when its finished were sleeping on their desks and I couldnt see them because the counter/desks are high, so I stood there for 5-10 minutes! And an explanation as to what was even done! Were all the fluids ok or filled? Were the tires rotated? If not when do they get rotated? Do I need oil change at 3000 or 5000? Not a good experience!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 12/06/2019 11:20 AM

Susan,
 
Thank you for taking the time to fill out our survey. We apologize about the inconvenience you experienced. We are looking into your service and will contact you 

Employees worked with
JG
JOHN J GROSSO
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