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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

CG
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Cathylyn G.
Deer Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customer Verified Customer
7
Category: Service
customer service
After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2022
Service Type: Repair
0
Category: Service
Engine replacement
Terrible customer service
ERIKA D. from Atlantic Hyundai responded on 01/09/2022 01:59 PM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you 

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 10:36 AM

THANK YOU MS. GUCKER 

Employees worked with
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JOHN J GROSSO
AT
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Adam T.
Bay Shore, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Service
Customer Resolution
Spoke to Erica. Came to mutual resolution.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2021
Service Type: Maintenance
0
Category: Service
Oil Change FROM H@LL
My oil change took 3 1/2 hours. Late to work. Almost got fired. I had 7:30 am appointment too. Didn’t get out til after 10am.
ERIKA D. from Atlantic Hyundai responded on 10/02/2021 08:32 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you  

Employees worked with
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JOHN J GROSSO
BV
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Brian V.
Centereach, NY
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor service
Atlantic took a month to return my car. Which would have been ok if the would have returned one of my nine phone calls.
ERIKA D. from Atlantic Hyundai responded on 09/22/2021 09:44 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you  

 

Employees worked with
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JOHN J GROSSO
TD
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Tricia D.
Deer Park, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customer Verified Customer
8
Category: Service
Customer Resolution with my engine issue
My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2021
Service Type: Repair
1
Category: Service
Engine under warranty and the dissatisfied customer service I received to get my vehicle back
Took 2 months for my truck to get an engine that was under warranty, to deal with lack of communication from the service manager, lack of return calls, emails from Hyundai that I had to get the Head of Service involved. Plus to not be given a loaner vehicle while my truck was sitting at the shop was unacceptable and limited my activities for the summer with my family. As a loyal customer who had multiple vehicles purchased from Hyundai this last experience and the run around I received has left me so dissatisfied that I will not purchase another vehicle.
ERIKA D. from Atlantic Hyundai responded on 08/23/2021 08:10 AM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

 

Employees worked with
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JOHN J GROSSO
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Eric P.
North Babylon, NY
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
100k Warranty Scam
2017 Hyundai Tucson Sport with multiple engine, transmission and technical issues. We have spent 4 years in and out of this out this dealership and still have an open case cause the car is not absorbing oil. Corporate won’t help, service won’t help abs sales just wants to make commission. Atlantic Hyundai of West Babylon & John Grasso and team only care about internal ROI’s & performance ratings, not doing what is right. They will continue to service the care to absorb your 100k warranty and temporarily fix the issues. Corporate Customer Service is not any better. The agent we talked to had the service skills of an uneducated felon and the approach of a line backer in the middle of an intense game. They should be ashamed of themselves!
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 08/03/2021 10:19 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

Employees worked with
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JOHN J GROSSO
Verified Customer
Huntington Station, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customer Verified Customer
Category: Service
Customer Service
Today I spoke to John Grosso from Atlantic Hyundai and it was a pleasure! He reassured me that my 2014 Sante Fe is in good hands and their in the progress of ordering my new engine and that he will make every effect to get me a rent a car for me to use for as long as it takes for my car to be fix! My mind is at ease after talking to John and knowing that everyone there are doing everything possible to make this easy for me.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2021
Service Type: Maintenance
Category: Service
Bad Customer Service
I am beyond frustrated about the customer service !
Went in for a air conditioning problem and left the lot with a blown out engine and no loaner car After leaving over 5 messages and not 1return call
I WILL NEVER COME BACK !!!!!!!!!!!
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/28/2021 06:11 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

Employees worked with
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JOHN J GROSSO
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Ralph T.
Bay Shore, NY
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service did not completly fix car
Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/20/2021
Service Type: Repair
Category: Service
Service did not completly fix car
We brought our Velostar in on Friday morning for a check engine light and the touchscreen not working on dash. They had the car until Monday evening, never called me to say it was supposably done. Picked up car right before closing and noticed the touchscreen was never repaired. Noone has told me why, they just dropped the car and close.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/21/2021 06:24 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

 
ERIKA D. from Atlantic Hyundai responded on 08/09/2021 01:48 PM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
EM
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Eleanor M.
Bay Shore, NY
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I didn't feel honored as a customer
I was very disappointed with Hyundai my transmission went at 71000 miles it was covered under a Powertrain warranty and I did not get a loaner car. I had to rent a car at my expense. they had my car for 10 days so it cost me $750 in rentals.that I am trying to recover I got in touch with corporate and they said they only would give me 20 to $30 back a day for rental. I was sold a faulty car I should have zero out-of-pocket expense and I'm stuck with $750 I have to pay. I am a good customer I not only bought a car from them I brought my sister and she brought a car from them.we will both not be returning ever.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/17/2021 10:56 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit 

Employees worked with
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JOHN J GROSSO
MS
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Michelle S.
Deer Park, NY
2019 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Atlantic Hyundai is a nightmare
My service experience at Atlantic Hyundai was terrible! The service advisor was terrible with following up with me on my car's status while the transmission had to be replaced on my 2019 Hyundai Santa Fe. I was told that Hyundai does not provide a loaner car unless your car has a recall service being done. Rediculous service!!
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/12/2021 06:24 AM

Michelle, Atlantic Hyundai would like to apologies for the lack of communication during your repair. We are currently reviewing your concerns once a full review is complete we will be in touch thank you. 

Employees worked with
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JOHN J GROSSO
KT
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Katrina T.
Huntington Station, NY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Resolution feedback
Erika and Tim helped resolve an issue that I had prior to having their assistance. Erika was very professional and was easy to reach. She brought the rental car to my job and was very kind and went above and beyond. I will only goto her form now on I will not goto anyone else.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2021
Service Type: Maintenance
Category: Service
Resolution to original issue
My first service experience was horrible to start the least than I had Tim and Erika assist me in correcting the issues. Erika was very professional and helpful in many ways. I needed a rental car due to the issues on my car and she brought it to my job with no hesitation. I appreciated her helpfulness. I will only goto her from now on. I would only recommend a friend to goto Erika or Tim
Recommended
ERIKA D. from Atlantic Hyundai responded on 05/27/2021 06:06 AM

Thank you for taking the time to fill out our survey. I apologize that your vehicle was not completed in an effecient time. I will be contacting you regarding your recent visit 

ERIKA D. from Atlantic Hyundai responded on 06/08/2021 10:21 AM

THANK YOU SO MUCH MS. KATRINA FOR THE KINDA WORDS, WE APPRECIATE YOU 

Employees worked with
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JOHN J GROSSO
JS
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Judy S.
Babylon, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
Customer service
Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2021
Service Type: Maintenance
Category: Service
Recent visit
I left with my tires inflated to 60!! I was told I would have to wait to have it looked at. After an 860.00 repair I kept calling until I was told I could bring it right back.,I’m very concerned about safety and attention to detail
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/31/2021 12:48 PM

Judy, 

Thank you for taking the time to speak with John. We apologize about the inconvenience. Thank you for being patient with us and understanding 

Employees worked with
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JOHN J GROSSO
MK
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Michael K.
Queens, NY
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
Category: Service
ABIGAIL L. from Atlantic Hyundai responded on 03/23/2021 08:58 AM

Michael,

Thank you for taking the time to complete our survey. I apologize about the inconveneince we have caused. We will be contacting you regarding your recent visit

Employees worked with
JG
JOHN J GROSSO
OC
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Oronzo C.
Farmingville, NY
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Repair
Category: Service
ERIKA D. from Atlantic Hyundai responded on 03/23/2021 08:17 AM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Baldwin, NY
2021 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 03/11/2021 03:35 PM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 
Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Bellmore, NY
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
verified customer Verified Customer
Category: Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2021
Service Type: Repair
Category: Service
Needless repairs
I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused. 

Employees worked with
JG
JOHN J GROSSO
TM
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Thomas M.
Ronkonkoma, NY
2019 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3.5 hours waiting for Oil change and Tire rotation after scheduled appointment.
I waited 3.5 hours for my first Oil change and Tire rotation. I tried again a few months later because I had a prepaid maintenance package. I left in disgust after 1.5 hours of waiting after checking on the status of my service. They told me that my oil change and rotation wasn't done, but they wanted to know if they should add a state inspection.
Another customer in the lounge stated that he was already waiting 3 hours for his oil change. Both of my service visits were scheduled in advance.
I believe that my prepaid maintenance package is pretty much useless because it's not worth it for me to travel to some distant dealer because I sure won't be back here.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 12/10/2020 05:45 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have caused. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
PL
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Patricia L.
Bay Shore, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customer Verified Customer
Category: Service
Happy
Seem to resolve my problem hopefully they keep their word
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
Category: Service
Always leave unhappy
Won’t be coming back anymore
Not Recommended
ASIA R. from Atlantic Hyundai responded on 04/04/2018 09:08 AM

Thank you for your feedback, we will use this information to improve the quality of service we provide. Communication is a key factor in our industry and we regret that we let you down. We are sorry that your experience with our service department was below average. We hope that in the future we can prove to you our dedication to our customers and making sure they are satisfied with our business. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2011 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A
B
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 09/30/2017 04:47 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW

Employees worked with
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JOHN J GROSSO
GC
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Giacomo C.
Islip, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customer Verified Customer
Category: Service
Rescore
Problem was resolved after my last visit.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2017
Service Type: Repair
Category: Service
Tec. not paying attention to problem.
Today is my 3rd visit to correct engine light after recall to update ECM.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/15/2017 04:15 AM

THANK YOU FOR YOUR REVIEW. YOUR INPUT IS IMPORTANT. WE STRIVE FOR 5 STRS HERE.

Laura L M. from Atlantic Hyundai responded on 10/27/2017 12:35 PM

We thank you and appreicate your business and look forward to your next visit. 

Employees worked with
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JOHN J GROSSO
JK
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Jeanine K.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor Customer service
Unhappy with the service I received.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/19/2017 08:00 AM

JEANINE AS WE SPOKE ON HE PHONE. GIVE ME A CHANCE TO FIX THIS BAD EXPERIENCE YOU HAD

Employees worked with
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JOHN J GROSSO
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