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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / JAMES HENNING
JH

JAMES HENNING

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(28 reviews)
52

Reviews of JAMES HENNING

SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Jump ship and run for the hills.
This new 2022 Hyundai Tucson is very poor. I had a 2019 that was 10 times better than this vehicle. I keep having traction control lights come on and do our kind of weird shit in my car. And I'm just fed up and tired with of it.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/18/2022 08:44 AM

Sergio, I left you a voicemail and need to get your vehicle back  and set up a rental. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Regular scheduled maintenance
Huffins overall customer service is friendly and professional. The service department facilities are in need of updating.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/13/2022 01:26 PM

Thank you for your feedback. We are going to start a remodel and expansion of our waiting room, this year. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customer Verified Customer
9
Category: Service
Excellent Follow-up
I appreciate Craig following up with me in a timely manner and providing me with a game plan moving forward. I was beyond pleased with his service.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/06/2022
Service Type: Repair
0
Category: Service
Horrible Service
Zero communication. Rep would not return my calls.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/07/2022 08:23 AM

I am sorry for the lack of communication. I left you a voicemail. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/07/2022 10:09 AM

Thank you for taking my call. I will get with Enterprise and we will get alternate transportation. We will get the A/C resolved. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
LB
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Leonor B.
Dallas, TX
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Kona
A good service overall.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/07/2022 08:56 AM

Leonor, thank you for your feedback and returning my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
MH
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Mark H.
Carrollton, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
Even though my car was out of warranty, the service department worked with me to replace, for a very reasonable price, the leather on my driver's seat that was clearly discolored after only 50K miles. I appreciated them understanding and working with me to get this issue addressed.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/28/2022 06:21 AM

Mark, thank you for your feedback. Unfortunely with the chip shortage and limited units on the ground we do not have but a handful of loaners. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
FM
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Fred M.
Plano, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional service in less time than expected
Always great experience at Huffines. Have been buying Chevrolet and Hyundai vehicles there since 1988. Their collision when needed is top notch also.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/16/2022 05:17 AM

Fred, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
FH
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Felicasheo H.
Smyrna, GA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
My Radio System
While I do love my Kona the biggest issue I have is the A.V. System constantly resets, one time it went out and started screaming at me! I have asked the Hyundai dealerships Ed Volyles in GA and Huffines in Texas and the only answer I have gotten is how to reset it. There have been times when it would even go off, when the car was turned off and locked. I have my Kona for a year now, and gas taken me across country and long road trips. It’s been a great experience. If I can get someone to fix that issue before something bad happens that would make it excellent. And this point they are saying they don’t see what causing it to go out or have any problems.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/11/2022 12:15 PM

Felicasheo, Left a voicemail, please call me back.  Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Grapevine, TX
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Title
Review
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 02:37 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
DR
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David R.
Plano, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai repair service
My vehicle wouldn’t start and I was thinking it was the starter. I was able to set an appointment for the next day and the technicians identified the issue was the battery and was able to replace the battery in a timely manner.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/25/2022 01:37 PM

David, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
SJ
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Susan J.
Richardson, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Jan 3rd appointment
Better communication on status of my vehicle & that an additional day would be needed
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022 02:16 PM

Susan, I left a voicemail, please call me back on your service visit.

Craig Ellis Service Manager 972-202-2168

Employees worked with
JH
JAMES HENNING
SN
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Susan N.
Plano, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customer Verified Customer
10
Category: Service
Dealership did a great job!
My 2020 Santa Fe was in for an unfortunate warranty issue. The 2 service agents we worked with were very courteous and helped us get a quick resolution to the problem. Huffines Hyundai service department was on top of it! Thank you, Huffines!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2021
Service Type: Repair
6
Category: Service
Sunroofs are exploding....
My problem is not with the dealership. They were accommodating and polite and repaired by exploded sunroof in a timely fashion. My problem is with Hyundai itself. They should stop selling cars with sunroofs until this problem is fixed. My 2020 sunroof was replaced with one exactly like it... that might explode. I'm not alone. A quick google search shows class action law suits going back many years. I'm sure the reported numbers are low, since a wreck caused by the exploding sunroof would never be reported like that. The broken sunroof would be listed as a result of the wreck. I love my car... but wish I didn't have that beautiful sunroof!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021 06:06 AM

Susan, I will be reaching out to you today on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
FH
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Frank H.
Colleyville, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine Replacement - Exceptional Service
My engine blew up at 115K miles on my 2011 Sonata due to a manufacturing issue that Hyundai alerted me to back in 2016. Instead of arguing about it Hyundai owned it and replaced the engine without a hassle. Huffins service was outstanding and the quality of the repair impeccable.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/29/2021 01:28 PM

Frank, thank you for your feedback! Glad we got the engine replaced. We value your business and look forward to serving you again in the future! Thanks Craig

Craig Ellis Service Manager 972-202-2168

Employees worked with
JH
JAMES HENNING
RM
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Ricardo M.
Dallas, TX
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customer Verified Customer
10
Category: Service
R Mireles service visit
Overall everyone at Huffines was great and very helpful. They are continuing to work with me to resolve my mechanical issues with my 2022 Sonata.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2021
Service Type: Repair
9
Category: Service
Service and repair
Although the employees and staff were great about helping, the major issue with my 2022 Sonata was not found and was not fixed.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/29/2021 11:43 AM

I am extremely sorry to hear that we couldn't duplicate your concern. Please call me at your earliest convenience in order for us to get this resolved. 

My cell phone number is 214-725-2190

Best Regards

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
ET
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Eric T.
Plano, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai Sonata 2021
Fast, friendly. Called in with a minor issue was resolved within minutes. 2 Service checks and the advisor gave me a complete rundown on the issues I brought up. Collision repair team needs some tightening up but far better than other shops I've experienced.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/26/2021 02:47 PM

Thank you very much for taking the time to share your experience. We really appreciate it and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
Verified Customer
Carrollton, TX
2018 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Very good service and customer service.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/21/2021 07:44 AM

Thank you very much for your support! We appreciate your business and look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
AL
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Attilio L.
Richardson, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Kona-Annoying and Persistent Fuel Problem
An ongoing 6 month problem was finally resolved in a clearly outstanding manner. It’s took longer than expected, but the end result is a GREAT RUNNING KONA.
Terrific service from James and Craig in Service Department!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/07/2021 01:17 PM

Thank you for taking the time to share this experience. We really appreciate it. We are all extremely proud of Criag and James. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Huffines Hyundai
Huffines Hyundai has always done a great job with servicing my car.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:14 AM

Thank you for taking the time to share this with everyone. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
AM
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Ashton M.
Plano, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I work for the competition and Hyundai is better.
Great car. Great service. Mr Henning was dope! Didn’t feel like I was being handled, I was treated as a customer. You woulda thought I had the most expensive car on the lot. A plus work!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:16 AM

Wow. Thank you so much for taking the time to share this. We are extremely proud to have James on our team and we look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
OP
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Octavia P.
Garland, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very nice place and people
The staff is very professional and friendly. They tell you what need to be done and if you want it done at that timer. I appreciate them service they provide.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/05/2021 04:17 PM

Thank you for the great remarks. We really appreciate the feedback and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
JC
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Joseph C.
Dallas, TX
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Scheduling, check-in, and service was great
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/05/2021 02:17 PM

Thank you so much for taking the time to share your feedback. We are working on making some internal changes to better accommodate peoples schedules and get vehicles in here quicker. Let me know if there is anything I can ever do for you. Thank you again. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
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