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SureCritic / Hyundai Dealer / St. Charles Hyundai / JARED HENNING
JH

JARED HENNING

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53

Reviews of JARED HENNING

BS
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Brenden S.
Saint Charles, MO
2019 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Careful of the up-sell
Good service but they can run up a bill on those who don’t know any better. My son (who should know better but didn’t) got a scheduled oil change and allowed the service writer to up-sell the service totaling in excess of $700.00. Brake fluids, engine flush, …… 2019 Veloster with approximately 40k miles.

You have been warned.
JOSHUA H. from St. Charles Hyundai responded on 03/31/2022 06:25 AM

Thank you for taking the time to fill out the survey.  I would really like to speak to you in detail regarding your sons last visit.  If you could give me a call or email me so we can discuss this I would really appreciate it.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
RB
RICK BERTILLO
JH
JARED HENNING
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Repair
5
Category: Service
Warranty Service Issue
I had to contact the owner of the dealership with my concerns over the lack of service and the unacceptability of a 2-3 week wait time before my un-drivable, under-warranty car could get attention. Thankfully, the service manager, Josh, then got involved and the car was immediately towed and my days of work lost were two instead of 10-15 as initially projected. That was very much appreciated. Sadly, the overall experience was a confidence-buster
JOSHUA H. from St. Charles Hyundai responded on 03/29/2022 03:08 PM

Thank you so much for the time on the phone and we appreciate all of your information.  We apologize for your experience with us and we look forward to having another opportunity to give you the 5 star service that you deserve.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai

Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
Verified Customer
Florissant, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Reps
Calling dealership and choosing service rep option leaves one with calls not answered and no response to messages.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/23/2021 10:04 AM

Hello,

My name is Josh and I am the new service manager here at St. Charles Hyundai.  I would really like an opportunity to talk with you over the phone and find out more information on your last visit.  Customer experience is my #1 goal and I would like the opportunity to learn from our mistakes and make your future visits with us a better experience.  My information is below if you could take the time to give me a call I would appreciate it.  I would also send you a $25 gift card for your time.

thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JG
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John G.
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledgeable Service Personnel
The check in process was quick and the staff was friendly
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:19 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Took care of my car with no hassels.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/19/2020 09:02 AM

Thanks for the great survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
WH
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William H.
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Electrical Service
Great job by service department!!
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020 06:57 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
great
Recommended
Bob R. from St. Charles Hyundai responded on 07/14/2020 05:04 AM

Thank you for the great review ! we greatly appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
GS
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Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Provided good insight to fix a problem that did not know I had
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/25/2020 02:05 PM

Thanks for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
MD
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Michael D.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Not Recommended
KEVIN M. from St. Charles Hyundai responded on 05/26/2020 08:36 AM

Thank you for taking the time to speak with us on your recent service visit. We appreciate your patronage and look forward to seeing you again soon! 

KEVIN M. from St. Charles Hyundai responded on 05/26/2020 12:53 PM

Mike - Thank you for taking the time to speak with you about your visit. We look forward to serving you in the future! 

Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MB
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Michael B.
Weldon Spring, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customer Verified Customer
Category: Service
Favorably resolved issues.
Service Manager favorably resolved matters.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2020
Service Type: Maintenance
Category: Service
Poor communication.
May recommend to others. Not sure.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/10/2020 11:52 AM

Thank you for the survey on your recent service and thank you for taking the time to talk about the recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
RH
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Richard H.
Weldon Spring, MO
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The people
Speed.in which your service departments got.the service completed.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/06/2020 10:26 AM

Thank you for the 5 star review, we appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
KR
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Kathreen R.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I came in for an oil change. The service and the people in the service department are great. Car was in and out in no time and it was even washed and vaccuumed.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/06/2020 05:09 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
MM
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Makayla M.
Saint Charles, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
So happy with how fast my car got worked on and back to me! Tyler was great with helping me get in with my tight schedule, and I’m very thankful for the team that worked on my car!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/30/2020 07:36 AM

Thanks for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service
I always receive awesome service, from walking in up to the time I leave. All employees are always friendly.
Recommended
Bob R. from St. Charles Hyundai responded on 01/17/2020 05:02 AM

Thanks for the great review ! and a special thanks for your continued service with us !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
MG
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Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Good Experience
The dealership Staff is friendly and the building is clean. The “waiting” experience was as good as it could have been.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2019 05:47 AM

Thank you for the great comments and for the five star survey! We hope to see you soon for your next service appointment.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
KR
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Kathreen R.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The service was great I was in and out with the car washed in no time. The service personnel are so friendly and courteous.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/12/2019 01:54 PM

Thank you for the nice comment! I appericate your busniess, please let me know if there is anything else I can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
MC
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Mayumi C.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and doing excellent job
They always do excellent jobs and also friendly
Recommended
Brad D. from St. Charles Hyundai responded on 12/12/2019 10:32 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
JP
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John P.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Wonderful Experience
The service guys/gals were all extremely friendly and helpful. Because of this I am rethinking which brand my next car will be and if I ever get another car not from Hyundai St Charles.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/12/2019 10:33 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
service for my Hyundai
I have all maintenance done at the Hyundai service facility at St Charles on my 2017 Hyundai Santa Fe Sport and am very pleased with all. The staff are very helpful friendly and I appreciate that. Waiting time is always at a minimum for whatever service is being performed.
I recommend St Charles Hyundai to anyone looking for service and or sales.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MO
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Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
people and serviceissue
people always friendly and knowledgeable and promptness of service.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
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