JARED HENNING

Thank you for taking the time to fill out the survey.  I would really like to speak to you in detail regarding your sons last visit.  If you could give me a call or email me so we can discuss this I would really appreciate it.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Please accept our appologies for your extended wait time and temporarily misplacing your keys. Your experience is far from acceptable. I've used your feedback to reinforce proceedures we have in place to prevent these issues. We can provide a much better experience and I hope you will give us the opportunity to prove that to you. Your business is important to us. We look forward to seeing you for your next service.

Thank you,

Sorry we could not help you at a dealership level. We did exhaust all resources that is available to us . If there is anything eles we can do for you please let us know.

Thank you,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

We are very sorry you are having issues with your new car. Fortunatley we were able to diagnose your concern quickly and order a part to repair it.

Thank your for patience ,we are happy to say your Genesis is all working again like new.and we have also performed the 1st maintance service at no charge.

Thank you so much for the time on the phone and we appreciate all of your information.  We apologize for your experience with us and we look forward to having another opportunity to give you the 5 star service that you deserve.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai

Thank you very much for your business !  your business is very important to us ! i am glad the part has arrived and will get your vehicle repaired on Thursday.a complementary service car will be provided and a car wash ! this service and every service in the future,thanks.

Even though we exhausted every resource avaialble to expedite the delivery, We truly apologize for the long wait to acquire the part to repair your sunroof.  Also for moving your seat to perform that repair.  

Hello,

My name is Josh and I am the new service manager here at St. Charles Hyundai.  I would really like an opportunity to talk with you over the phone and find out more information on your last visit.  Customer experience is my #1 goal and I would like the opportunity to learn from our mistakes and make your future visits with us a better experience.  My information is below if you could take the time to give me a call I would appreciate it.  I would also send you a $25 gift card for your time.

thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Thank you for taking the time to speak with us on your recent service visit. We appreciate your patronage and look forward to seeing you again soon! 

Mike - Thank you for taking the time to speak with you about your visit. We look forward to serving you in the future! 

Thank you for the survey on your recent service and thank you for taking the time to talk about the recent service. We hope to see you soon!

Thanks for the survey we do apologize about the inconveniencewith your last service we hope to make your next service a better one. Thank you. 

Thanks for the survey and we are more than happy to wash and vacuum your vehicle when requested and our vending machines are locating inside the customer lounge near the cashier. We intend to make your next service appointment and better one.

Thank you for your honest review ! i deeply appoligize for the way the vehicle was returned to you,this is not our common practice.thank you.let me know if there is anything i can do .

Thank you for your recent service with our express department, We do apologize for the long wait time and will be sure to further up date you through out your service. 

Thank you!

Thank You for the feedback about your service experience. It is still part of our process to contact customers as needed during the repair process and also when the service is completed. I appologize that there was a communication breakdown when your car was here. What you experienced is not the norm, and we look forward to your next visit so we can show you. In the meantime if you have any questions regarding your last service we are happy to address them. Thanks for your business, we appreciate it!

Thank you for the feedback. We apologize that the service did not meet your standards and are working on our process to make sure everything is done in a timely manor. I would like to contact you so we can tlak about your visit and  make sure you are satisfied. I will be in touch shortly. 

St Charles Hyundai Service, 

Kyle Woodworth 

We appoligize that you are still having a issue with the ignition with your Elantra. Please give us a call and we can reschedule you  to check your car out.

Sorry for the communication error. But we are glade we got your issue resovled.

We are sorry to hear this. We do not like to have you wait longer than a job is intended to be completed. If there is any thing we can do, let us know. We appreciate your business and want to keep you as a customer.