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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

JP
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Joseph P.
West Covina, CA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Service is great
Very good service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2021
Service Type: Repair
Category: Service
Excellent recall service performed
A ride back home was provided but no pickup of vehicle even it's 2 miles away per dealership policy. All were done in one day as promised.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:44 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.  Next time,  please ask me.  I will pick you up.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SL
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Sooin L.
Los Angeles, CA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/20/2021 03:19 PM

  It is unfortunate that our service does not meet your expectation.  Please accept my sincere apology for the inconvenience we created.  I will remind the porters again to remove all plastic covers BEFORE customer pick up.
Please come and see me when you come to replace the wire for your recall.  I will personally apologize to you.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/26/2021 12:35 PM

감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JK
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Jisun K.
Lakewood, CA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customer Verified Customer
Category: Service
Very good service
The staff and the service I received was great here!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2021
Service Type: Maintenance
Category: Service
Friendly staff
The staffs were friendly and helpful than I was expected.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/10/2021 08:54 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customer Verified Customer
Category: Service
Good people here
Always welcoming
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Bad service and no updates in timely manner
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2020 08:51 AM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Whittier, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customer Verified Customer
Category: Service
Service Customer
Jesus, who first inspects the outside of my vehicle, is always kind and courteous.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/27/2020
Service Type: Maintenance
Category: Service
?
Intake staff are pleasant and helpful
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2020 09:44 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2020 04:33 PM

   We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused... 
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
CD
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Chevelle D.
Covina, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2020
Service Type: Repair
Category: Service
Great service
I appreciate all the hard work Jay does to accommodate my crazy schedule and he always takes good care of me!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/22/2020 04:17 PM

Your feedback is very valuable to our dealership.
Thank you for taking the time to fill out our survey.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/28/2020 01:37 PM

We appreciate the re scoring. we are looking forward to seeing you again soon.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JM
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Jorge M.
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customer Verified Customer
Category: Service
Customer satisfaction is a priority here
They take time to listen
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Poor
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/27/2020 03:19 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
BT
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Brittany T.
La Puente, CA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Jay has great customer service but not happy with the technicians
Jay is great and he helped a lot. Just not happy that y’all can’t find out why my tire keeps leaking air.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2019 05:12 PM

We understand your time is valuable.  We appreciate your feedback.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customer Verified Customer
Category: Service
Hhmmm
Jay from Service Department is great! The repair/ maintenance techs need training. Sean is nice too, i greatly appreciate his sense of urgency and understanding.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
Category: Service
Disappointing
Tired of this place but closest to my house. Service Dept needs improvement.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 10:08 AM

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 11:48 AM

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2013 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customer Verified Customer
Category: Service
Problem Solved
The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Fails to brake after oil fluid flush
The vehicle maintenance was made on 11th March, which contains only oil change and brake fluid flush.
However, the brake almost does not work and the vehicle can hardly slow down.
The vehicle was returned for further repair on 15th March. And the current expected date is 19th March.
I think the technician should be checked and reviewed by manger.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 08:28 AM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:04 AM

Thank you for re scoring.  I am glad to hear we took care of your problem.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Alhambra, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
verified customer Verified Customer
Category: Service
car trouble
My car is still having trouble but they are giving me a loner.
This is a great way to treat customers and they have gone out of their way to help me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2018
Service Type: Maintenance
Category: Service
Traction light problem
Still trying to fix the traction light problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 03:44 PM

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 04:32 PM

Thank you so much for re scoring.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
HK
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Haeja K.
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service at LA Puente Hyundai
The staff's working was friendly and professional service for my purchase car.
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great, friendly.
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick and efficient
Thank you to Jay Jay for the great work!
Employees worked with
JJ
JAYANT JUSSAL
DM
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Destiny M.
La Puente, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car service
They always give great customer service, always on time.
Employees worked with
JJ
JAYANT JUSSAL
HZ
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Henry Z.
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service As Usual
The services department is great. JJ is an outstanding and professional service representative!!
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:48 AM

Dear customer,
  Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JA
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Juan A.
West Covina, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Excellent
Service is faster. Good customer service provider.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 08:33 AM

Dear customer,
  Thank you for filling out the survey.  We will try harder next time to get 5 stars from
you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
HK
gravatar
Hyo K.
Ontario, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Hyundai dealership
I always love going to the Puente Hills dealership. I never feel pressured to do anything I don’t want. The staff are always friendly and helpful.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 08:34 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
ML
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Martha L.
Pomona, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service as always
Great service from Jay Jay be sure to ask for him!!
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2022 05:00 PM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
BG
gravatar
Benito G.
West Covina, CA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My service experience
They were very good
Employees worked with
JJ
JAYANT JUSSAL
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