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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

HZ
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Henry Z.
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service As Usual
The services department is great. JJ is an outstanding and professional service representative!!
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:48 AM

Dear customer,
  Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JA
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Juan A.
West Covina, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Excellent
Service is faster. Good customer service provider.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 08:33 AM

Dear customer,
  Thank you for filling out the survey.  We will try harder next time to get 5 stars from
you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
HK
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Hyo K.
Ontario, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Hyundai dealership
I always love going to the Puente Hills dealership. I never feel pressured to do anything I don’t want. The staff are always friendly and helpful.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 08:34 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
ML
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Martha L.
Pomona, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service as always
Great service from Jay Jay be sure to ask for him!!
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2022 05:00 PM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JG
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James G.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Good place to go!!
Since I’ve been going to Puente Hills Hyundia I have only had good experiences. Jay Jussal is my service adviser. He’s is very knowledgeable, friendly and works with you to find the best route for your service needs.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:21 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. 
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SS
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Susan S.
Monterey Park, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service on 2013 SONATA
Great service!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:27 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
RZ
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Ricardo Z.
West Covina, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My 2019 Kona EC recall work
Kudos to Puente Hills Hyundai for a quicker servicing of 2019 Kona Electric re the recall repair..i waited for the other dealership I usually have my car serviced, but for some reason it's taking them a looonnnng time to schedule recall work on the same..Puente Hills Hyundai made me feel more welcomed and it took only a matter of weeks before my car finally got the recall it needed..
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:38 AM

We are so glad your experience here turned out to be a positive one.  We also appreciate 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
West Covina, CA
2018 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Warranty
They could not figure out the warranty, so they turned me away.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2021 04:17 PM

Dear customer,
  I will investigate further but I do not understand what you are referring to as warranty.  All I see is a simple oil change in this RO.  And yes.  You are still under factory warranty but it does not cover the oil change.....  I was looking for pre paid maintenance plan also but you do not have that either....  We will contact you to clarify this.  Thank you for filling out the survey.  Your opinions always matter to us whether it is positive or not.....

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Puente, CA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Services
the customer service never return your calls.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2021 10:02 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My favorite Hyundai Dealer Service
Making an appointment here is easy and your car is taken in quickly. Service personnel are very courteous and professional. Your time is valued here and your car is returned when promised. I’ve never had to return for any issues after servicing. Your history is reviewed and services recommended and explained. I feel my car gets great care here and is maintained in top condition.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2021 09:32 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
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Joseph P.
West Covina, CA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Service is great
Very good service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2021
Service Type: Repair
Category: Service
Excellent recall service performed
A ride back home was provided but no pickup of vehicle even it's 2 miles away per dealership policy. All were done in one day as promised.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:44 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.  Next time,  please ask me.  I will pick you up.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
GA
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Genesis A.
La Puente, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I’m always happy with the customer service and other services at this location
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:26 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Hacienda Heights, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Car service
Good customer service and maintenance, but I don’t know why the car still shows it needs service in 12 days. I am wondering if I need to take a car back to check?
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/27/2021 02:10 PM

Dear customer,
 My apology....  I guess our technician was in a hurry and forgot to reset the reminder. You do not need to come back in for service but please stop by at your convenience. We will give you car wash and reset the reminder for you.   Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
EN
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Eugenio N.
Los Angeles, CA
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
It's not great at all.
I have nothing nice to say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/18/2021 01:36 PM

Thank you for filling out the survey. We understand your time is valuable.  We appreciate your feedback.
 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very bad policies when you paid good money for the warranty. Sad Hyundai treats good paying customers very badly
Hyundai warranty sucks
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2021 09:02 AM

I am sorry that our service did not meet your expectation. 

We understand your time is valuable.  We appreciate your feedback.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
SL
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Sooin L.
Los Angeles, CA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/20/2021 03:19 PM

  It is unfortunate that our service does not meet your expectation.  Please accept my sincere apology for the inconvenience we created.  I will remind the porters again to remove all plastic covers BEFORE customer pick up.
Please come and see me when you come to replace the wire for your recall.  I will personally apologize to you.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/26/2021 12:35 PM

감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pico Rivera, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Cashier could be friendly when you are paying for your service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/23/2021 05:16 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you PH Hyundai
Thank you Jay Jay for the service. Amazing service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/04/2021 01:02 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
HZ
gravatar
Henry Z.
Whittier, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personal and professional experience
The whole experience was exceptional> JJ is an outstanding Service representative!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/23/2021 11:03 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
ML
gravatar
Mark L.
Temple City, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and honest people
For a recent factory scheduled maintenance, they recommended an alignment check. At first, I didn’t think it’s needed. But they explained to me professionally. So I ordered the service. It turned out that my car’s alignment was off a lot. And the car drive much smoothly after the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2021 11:45 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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